Purchased an expensive engine from them. The engine had issues once I got it started. They worked with me and refunded me for the engine. They 100% honored their 90 day return policy and went out of their way to make things right. Thank you!

I would give 0 stars if possible, which is sad because my family has supposedly had past positive experiences. This review is for Bust-A-Nut Auto Salvage which has the exact same address.(I've made a plea on Facebook to talk with and make an appeal to the owner. If they resolve this well, I promise to amend or update reviews given.)I hate having to do this and put it all out on the internet, but it seems like the only way to get anything done these days. I would like to appeal to the owner about a very bad transaction that just occurred. My elderly mother was just taken major advantage of, they won't do a refund or an exchange. It's $47 completely wasted as these weren't the instructions/items/parts requested at all!! And the person I talked to was completely unhelpful. Though she wasn't rude, she just kept blaming it all on my mother and repeating that they have a no refund, no exchange and no warranty policy. But when I went back and checked with my mother and sister and told them the story the cashier told me, they said that is NOT what happened. They said they were not "completely and fully" informed as the woman stated and that when they expressed apprehension about the items, they were told it "would be fine."I hate when people take advantage of older and disabled people (both my mother and sister are disabled - handicap tag status which is why they drive up to the front rather than walking around like others do). Everyone in our house is upset and crying now (not kidding - curled up in a ball sobbing). I feel like total crap! I was busy and when Mom offered to stop by and see if they had the parts I had mentioned wanting to get for my '99 Mustang, I assumed it would all be okay. She and my sister had mentioned before that they had been to "Harold's" many times and had an easy, affordable experience getting what they needed. I printed out pictures, wrote instructions, and even gave one exact part to take along so the part and color needed was clear. It was obvious that unless the parts were better than the ones I have already, there was no point in getting them. My sister knew I could buy the one slightly broken part (and still fits/sits in vent hole so doesn't HAVE to be replaced) from eBay for $11 so it makes no sense to pay someone $25 in labor to drive my mother to ONE car and then tell my mom and sister when they expressed concern that the color didn't match "Oh, it will be fine, she won't even notice." (It's black, the interior of my car is parchment brown and vent is visible from the driver's seat- it's noticeable.) If I had had any clue about the ridiculously high "labor charge" for such back breaking work as driving an elderly person to one vehicle, I would have just said not to go there at all when she asked. (Apparently in the past, the owner personally helped my mother and sister with no labor charges, so they had no clue it would be so expensive.) In fact, both my mom and sister confirm there was NO mention of a $25 charge to give such little effort or they would have just left. I just wish they had never gone there: it's triple fold bad now - everyone upset, completely unusable parts and money we didn't have to waste just gone.You can see in the photos the instructions were clear and also the vent part from the car is clearly the brown Ford calls "parchment" to match that interior but the one they tried to tell Mom was "fine" is black. You can also tell that in no way is the taillight they sold her what someone would consider in excellent condition.

So happy with Harold's. Tammy was amazing!

Great place to get your parts for your car 🚗

Jay was super helpful in finding the right used motor. They were very friendly, the drive from Austin was easy, and as a bonus, they have an office cat. You can get your fur fix and buy parts! I mean, seriously, what else can you ask for?

Must be some lazy people working there been calling eight times today no one answers.They lost my My business I'll be going somewhere else for a transmission and engine

Unprofessional and will try to rip you off with prices when it is listed for cheaper. Jake, the salesman is super rude and doesn't know the business well. He claims that delivering an engine in a boxed truck with a broken lift gate is a luxury compared to other companies like LKQ. Take your business somewhere else.

They had the alternator I needed and while I would’ve pulled it myself if I needed to they handled it. The staff seemed knowledgeable and they were easy to work with.

These folks are amazing! A center cap for my Fiat came off while driving. As I was passing Harold's I decided to pull over on the off chance that they had one. Low and behold right up front in the lot was a Fiat just like mine. They pulled that center cap for me and I was whole and back on the road in minutes. I will be back.

Be nice to answer the phone before driving for 30 minutes and don't have!!