Ace Auto Salvage 53219

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Mike Xiong

I’ve had 3 horrible experiences with this place. 3 chances I’ve gave to this place and every time I was let down. First off they have 2 old guys in the front who seem to hate their jobs. Always grumpy and talking with no care or respect for the customer in front of them. But let’s talk about the experiences I’ve had there. First time going there I went to get a fender that they had on their website. It was listed at $70 and when I went in to ask for that specific fender the price came out to $150. I showed them the price they had on their site and all they had to say was “that price is incorrect”. I left without the fender and a bit annoyed obviously. Second time going in I called before hand and asked if they can have a radiator core support cut out for me. I was told that they would need me to pay before they can start on that. I live an hour away in Madison and wanted it out and ready before I got there so I could just pay and leave but they would not do that at all without payment first. I agreed to go in and when I got there I was told “our workers are out fishing today so we won’t be able to have it cut out today, come back early next time and we can have it cut out for you”. They open from 8am-5pm. I got there at 12pm. That leaves 5 hours that they could have cut out the core support, not to mention there was no customers in there at that time. Absolutely ZERO customers. Third and LAST time going there I went to get a side mirror. Simple. A side mirror I had looked up on THEIR website which confirmed they had in stock. I drove an hour again to get the side mirror. When I got there I went inside, showed them the specific side mirror I was looking to get and paid the $43 for it. I was told it’ll take 1 hour and 30 minutes to take out the side mirror. 1 HOUR AND 30 minutes for a side mirror removal. Give me a screw driver and 10mm socket and I’ll have that side mirror out in 5 minutes. Regardless I waited 1 hour and 30 minutes and when I went back to the place they said word for word “we have to refund you, we don’t have it”. I drove 1 HOUR to get there. Waited 1 HOUR AND 30 MINUTES. Total of 2 HOURS AND 30 MINUTES for a side mirror just to be told “we don’t have it”. It was confirmed to be on their site. THREE TIMES I’ve gone there THREE TIMES I was left disappointed and disrespected. This place doesn’t respect their customers, their customer’s time, and their own business. Don’t waste your time with this place. You’ll find better prices else where and they won’t waste your time. If I could give this place a 0/5 I’d do that instead of the 1 star.

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Jacknielly Diaz

Please go some were else, the lady is the only person ho treat you like a human other then that u will have bad experience all guaranteed you, and good look if ur trying a warranty they will try everything possible to not give u warranty on ur parts 0000

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Johnny Diamond

Ters and Tom are awesome made my life very easy situation and even loaded it for me I have to say it was more than a breeze ! thanks !