Ace Midtown IN 46241

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Niesha Lomax

I called to have my 2006 Nissan Maxima picked up. It was a very nice clean car fully loaded & still driveable. The issue i was having was the car jerking alot when accelerating because transmission fluid was leaking from the axle seals. I put over $5000 of work into this car. I put it in the shop several times but nobody was able to fix it & kept telling me to replace the transmission. At that point i decided to get rid of it & put the money I get for selling the car towards another vehicle. This place has more good reviews than bad ones, so i decided to give it a try. I called this place every day for 5 days. The last day someone finally answered the phone. The guy i spoke with over the phone was very nice & polite. I told him the run down on the car & he offered me $420. Which was the best price any one else had offered me. We set up a pickup appointment for that same day at 11:00am. Mind you I had an dentist appointment that same day at 2:00pm. Nobody came at the appointment time but i know that time fluctuates so its more than likely unlikely for someone show up on time. So i gave them more time. 12:30pm nobody has came yet so i called & someone picked up the phone & hung up twice. So i called again & another guy picked up & said, "YOU NEED TO STOP CALLING BACK TO BACK LIKE THAT, HOLD ON," & he put the phone down & then the phone hangs up AGAIN. He said it in such a rude & disrespectful way i didn't even know what to say. The first guy i spoke with called back. At that time it was 1:02pm. I told him that i had been waiting since 11:00am. I have a dentist appointment at 2:00pm.... so on & so on. I also told him how rude the other guy spoke to me. He apologize & promised that the driver was in route & would be at my home in the next 20 mins. At this point i had to call my dentist office to reschedule my appointment & some doctors/dentists offices charge $75 if you dont show up to your appointment & $75 if you reschedule your appointment. I have been going to this dentist since i was a kid & never have i ever not showed or rescheduled any of my appointments. I waited at home all day that day only for nobody to ever show up, answer the phone, return my phone calls or NOTHING! I basically paid a $75 fee for my car not to be picked up. That was bullshit & i was highly upset about it. I even waited to see if they would at least try to make things right but even up to today nobody has ever called me back to apologize, give an explanation or anything. So now i have decided that i will be filing a Class Action Claim & a complaint with the Attorney General’s Consumer Protection Division first thing on Monday morning. They mediate and investigate all consumer complaints against businesses and take legal action on behalf of the state against companies that violate Indiana’s Deceptive Consumer Sales Act. Including false or misleading communication to consumers. I am sorry that i had to post this review but i do not recommend anyone to do business with Ace Midtown. They have terrible time management skills. They are very unprofessional, very careless & they business practices are very unethical.

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Kip M

I was a little unsure pulling into this yard due to it looking like a total dump hole but I decided to go thru with it. They were all super polite my only thing is I had to wait quite awhile for the guy to get there sp i could look at the parts i needed. Besides waiting they seemed to all be friendly enough. They do have a lot of parts for toyota. I will be back for future toyota needs. My only thing is maybe don't make paying customers wait on you for 30 minutes, was really the only complaint other than that they went out of their way to help get me what I needed.

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Nicole Heath

I called, they missed my call. So, they text me back super promptly. When they didn't have what I was looking for they were nice enough to not only locate what I needed for me, but sent me all the info. for it as well. Amazing customer service. Thanks again.