American Auto Wrecking llc (By appointment Only) 44055

M

Michael Glover

Buyer beware! Had what I needed worked with Nicole was looking for a GEM module and a fuse panel. Only got the module. when I called to question her she gave me a serious attitude. Probably would have just bought the fuse panel to but no need for the miserable attitude. I would look for the next place if I were you

B

Brandon Olson

Ordered a rear end axel for an F350 dually for $2950. They did a great job verifying the vin to ensure I received the correct part but they sent a single axel rear end. They had a truck to pick it up but then crickets. No refund. Sent 5 texts and 2 voicemails with no answer. Buyer beware, these folks are thieves.

s

skylar thornton

This is the worst place ever.. They have stolen over $4500 of my money. I wrote them a check and they have cashed it already I should already. I have contacted my local law enforcement and having now to Sue them. They never gave me what was promised and paid for.. Watch out for these people they are facing felony charges! the owner Joe will lie to your face/on the phone All day long and then ignore you..

J

Justin & Tisha Blubaugh

Called to price a transmission and immediately got insulted by the sour woman who answered the phone. I would not buy from these people if they were the last people on earth. Very poor customer service.

G

George's Body Shop Inc

We are a body shop in Northern Michigan and made the mistake of trusting this company, if it can be called that. In total we paid $1800 for what was supposed to be used, but rust free and undamaged, truck doors. What we actually got was laughable. Heavy rust on all the doors made them unusable, and the fact that one door appeared to have been set on fire at some point was just the icing on the cake. We have tried unsuccessfully for MONTHS to get this resolved. Simply trying to get someone from American Auto Wrecking on the phone was like pulling teeth. Constant run around and playing phone tag. Finally they claimed they were going to send us new doors to make it right....it's been 4 months and we've yet to see these "new" doors. Please do yourself a favor before spending a dime with these people and just look at their Better Business Bureau rating (it's appalling) and all of the complaints on the BBB's page alone. American Auto Wrecking LLC has a history of doing this, don't waste your time or money.

T

Thomas Hermann

HORROR STORY...BUYER BEWARE! I talked to Nicole, about a nice low mileage rear end assembly they had to fit a 2001 f350. She stated it was in the vehicle yet but could have it shipped out in a week. She gave me a price quote.I called my customer and confirmed the deal was good to go and they could wait the required time frame. November 11, 2020 I called to order the engine. I gave my credit card to pay for the transaction. They emailed me a copy of the credit card transaction. All was going well so far.November 19, 2020 (6 business days later), I called to find out what my tracking number for the part was. Nicole informed me that she told me 1 week and that is 7 business days, but she said it was being worked on that day. Ok, I can understand a miscommunication and it should leave the next day.Called again and was told I would receive a call back with information as they didn't know if this was pulled out or shipped yet.November 30, 2020 I called in total 4 times. Each time I was assured they were going to figure out if this part was removed or shipped and what the tracking number was. I never received a return call. The last time I called I was trying to cancel the order and was put on hold for 50 minutes until I finally hung up. I then emailed them, from the address that they sent my credit card transaction from, to inform them that my customer has canceled the order and I was no longer in need of this part.December 8, 2020 I get my first reply from Nicole, an e-mail, saying the rear end I cancelled 8 days prior was now shipped and she gave me a tracking number. Literally 8 minutes after the email I responded informing her that the order was cancelled via e-mail with her boss on November 30, 2021. Yet again no response.The product showed up here and I refused it as I didn't need it anymore. I then email again a few days later requesting my credit. Again in a few days I reached out to Nicole and her boss for a credit. I did receive a credit or refund.I was running out of options so, I was forced to cancel the charge with my credit card. Worse in the end they got their product back and the credit card company sided with them, because they provided a "document" that stated they don't give refunds under any circumstance. It would have been nice to hear that before placing my order! First I wouldn't have ordered from them, and second having known that I would have kept the part to at least re-coop some of the $1700 they scammed from me. FYI capital one was my former card and I provided all the email transactions and phone records of calls to them in this case and they still sided with this company!

J

Joel Kowalski

I just had to post a good review, most people only motivated to post when have issues. I purchased my 3rd engine and i'm way out west, they run all of them, come in clean and plugged up, no issues. I maintain my fleet with this company. I encourage others to post good comments, I know the ship 100s of parts a week so plenty of happy buys out there, A+

J

James Dean

I'm with Joel, Good Service. These guys know Super Dutys. That is all they sell. Almost overloaded me with info for my truck and what wire harness would and would not work. FORD COULD NOT GET ME RUNNING, but they guys got my truck back on the road again. Thanks

J

Jess Jones

This place is horrible!!!! Called to ask about a motor and they were very rude we told them the motors we were asking about were on the website and we got a response well we dont have them! Im not sure if the lady that answered the phone talks to her significant other that way but she will not talk to mine like that. This is a poorly ran business would not recommend them to anyoneCalled again they answered the phone saying what can i help you with???? Every call i get is from you hold on!!! If this is really how they treat their customers the better business bureau needs to know ASAP!!!!

A

Ashley Musgrove

I haven’t received my part yet but the service I have received is the best I’ve ever had. Always able to reach and ask questions with a fast response. NicoleIs the best (customer service) person I’ve ever had dealings with. Always has helped and been there with all the answers. Awesome place to have done business with. Will and would recommend to anyone.Deal with Nicole.