Bilderback's Auto Parts Inc 61080

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Larry Merrill

I have bought several things from this salvage yard and I am yet to be displeased. One thing to remember for any other possible buyer. If you do not give the correct info to the guys at the counter, you will get the incorrect part. That's on you.I did just purchase a transmission that came from a wrecked truck. As you know, that can be a gamble. I did find that it would not work for me due to the damage. I called Mark at the front desk, because he has been the one I choose to deal with, and Dave picked up. When asking if Mark was available, I sensed an attitude immediately from Dave. I gave him the info for Mark to call me when available. Couple hours went by and I gave the yard a call back to see If Mark was available, thinking that maybe he got busy and forgot. I know, human behavior, right?! He was not available again. I proceeded to tell Dave that I have a short window to get this done today, and before I could finish my sentence, I was rudely interrupted with a raised voice saying he understands and then hung up. Very unprofessional service if you ask me.I went ahead headed down there hoping to catch Mark in my open window of time. Long story a little shorter, Mark took care of me. They are going to pull another trans from a newer truck and give me an exchange. if it doesn't work for me, then they will reimburse my money.

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Jorge Vizcarra

I purchased two engines and i received good customer service , i will definitely recommend any body to buy here they’re very honest and they work with me different ways , 100.% recommended

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Nick Janovski

Horrible service. They want payment up front before they pull a part. They promise the part the next day. I paid $2k for a transmission. 3 days later still don't have it. They won't answer the phone. On the few times somone does answer they either don't know what i am talking about or complain they don't have enough staff. And will not tell me when the part will be pulled or refund my money so i can get a transmission somewhere else. Do not buy anything from them.

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shayne bryant

Unfriendly and rude service. Bought a rim and went through over 4 of them and not of them were able to hold air once the tire was mounted. Won't give me my money back and will only do exchange. I'm sorry but your parts are junk and you just stole money from me. DO NOT RECOMMEND

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m m

wont take payment in full over phone to pull parts, they need you to make a trip to pay and then come back a week later to pick up, why not let people pay then pick up?

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Parker Schaefer

very rude service was asking about a motor over the phone started to get very rude with me after asking about how many miles were on it and wouldn't even go check to see how many there were, told him he can keep it and hung up don't waste your time!

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Brandon Hill

I called for a part that they had that was supposed to be an exact fit for my truck. I drive 7hrs away to pick up the part and when I got there they were very rude I asked to look at the part to make sure it would work before I spent 1300 dollars and as I was going over the part the owner came outside with complete attitude towards me and acted like I was an inconvenience to his day and when I figured out that it was in fact the wrong part and would not fit my vehicle they were even worse towards me and not even an apology or to try and find another one that would work after I drive 7hrs to them. I would not recommend this yard one bit very horrible customer service and no knowledge as to what parts fit what.

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Matt Hunter

Buying process is damn near impossible. All i wanted to do was show up and buy a part in cash. How hard is that.

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jessica santiago

They are rude, no wonder they got low reviews

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Daniel Vovk

Ordered a transmission over the phone. Very helpful in filling out the paperwork for it to be delivered.