Brothers Auto Parts IN 46203

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Matthew Miller

This is the first time I have ever felt the need to review a place, unfortunately. So after a moderate wait to get in touch with someone, I had a phone conversation looking for a part and clarifying that they had it on hand. There were two possible options, they said they had both on hand. I asked if I could match my current one up to make sure I received the correct one, they said yes. I explained that for my job, I am rarely in town, so didn't know until usually the day of, if I would be able to make it in... also mentioned that I lived farther away, they said not a problem. Fast forward roughly a week, I had some time to make it there during their difficult to make business hours. Took me roughly 4 hours round trip, and over $30 in gas, only to walk in and be told that they don't have the parts on hand, they are at a sister location, a state away. After that, they also told me that they wouldn't have pulled it same day anyways. I mentioned how far I drove, after having a phone conversation with a representative the week prior, they didn't even apologize for the lack of communication or anything. Needless to say if I was supposed to know without saying that they don't pull parts same day, and that they would lie to me about having a part on hand for me to check... they are not someone I would recommend doing business with. They should also know without me saying to them, that this review would be posted, and that I will never do any business with them. I guess the only redeeming quality was that since no one was rude, they deserve one star.

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Lexi

Used to be decent before Fenix took over. Now you can never get anyone on the phone and if you have an issue they just hang up on you or send you to a random voicemail and don't say anything. Cost me $15 for them to send the incorrect parts. You don't get anyone local just some random person somewhere in the country working from home that has no idea about anything after sitting on hold for 20 minutes. Will be passing them over for parts in the future for sure.

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DC Automotives LLC

I often visit them to get some special parts for our repair shop. Tennessee is a sales person I always look for. She always patiently listened to my concerns and asked the right questions to point me in the right direction. She always helps finding me several options that fit my budget and requirements.