Brothers Auto Parts 46203

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gary morrison

Tried to buy a door they told me $267 I thought that was kinda high I paid, guy told me after I paid it be ready Monday, I called back to verify the features on door to make sure it matches the guy had an instant attitude wouldn't even check to make sure the features match the vin, Monday came then he said Tuesday i told him you said Monday he got another attitude then I talked to the manager he had an attitude wouldn't even let me finish my complaint I asked for my money back he said it be 3-7 days and I said no you got your money the same day I want mines back the same day they are extremely rude no customer service skills at all, I went to another place found the same door almost $80 dollars cheaper

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JE S

I bought a transmission and installed it and it had a problem and I called Brothers and they very quickly took care fo the issue by sending me another transmission with lower miles and also they paid my labor for the reinstallation of the transmission, I couldnt ask for any better service, I often call them for parts now and they always have a competitive price and good service, My Shop is 2 hours away from them and they still get my business. Thanks Brothers! Best place in town.

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Jesse James

Called about transmission ..after doing hours of research and talking to many many transmissions shops ...Brothers wants to tell me everyones wrong .... Parts sales wanted to argue his computer was right ... Come on ..use your brain ... Stop looking at a screen !!!!

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Crystal West

Thank you, for assisting in my project with my residents at Kesslerwood Place! It means a lot to them and the staff! It's wonderful to know that we have a company who cares and takes pride in our community with open arms and hearts! You've not only helped us, but offered above and beyond our expectations! Kesslerwood Place appreciates you!

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David Heit

Spoke with Brandon, got a quote yesterday for $170.50 including a $10.00 core charge. I was ready to pay with a credit card over the phone - they wouldn't accept this, and demanded I send copies front and back of my credit card and driver's license, stating it's "normal" for them to request this.After talking with my card company - nope, not normal, don't do it!Next day, I checked their website - they take PAYPAL! I got back on the phone with Brandon - he won't take paypal! But now will accept a card over the phone. I got my card ready, and he stated the total was over $250. What in the world?! "Core charge is $100". Sir, the quote you gave me showed core charge as $10, and I expect you to honor your quote.Long story short, classic bait and switch, and you should never provide copies of your CARD and ID, unless you don't place value on your identity floating around.Maybe if you're there in person and do a cash transaction, it'd be a better experience - as long as they don't bait and switch the core charge on you! I WILL NEVER GO BACK.

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Cherish Nichole

They had the part I needed for my car and it was difficult for me to find what I needed. I searched and called everywhere and was happy they had the part I needed. I would recommend to anyone who is looking for salvage parts for newer cars. Great customer service and I appreciate the time they took to make sure the part I was purchasing was the correct part for my car. :)

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Dave Parker

One star is generous. If they have the part you need so does someone else. Call around and buy it from them it will be worth your time & effort to do so. This place doesn't even know what customer service is. I drove 2hrs from Cincinnati to purchase wheels & tires from them. I had them send several detailed pics of the items. We agreed on a price & I offered to give them $100 deposit till I got there Friday. They said they don't take deposits. So I told them I'd be there Friday it was my off day. They call Wednesday & say sorry man we sold the tires. I told them I'd still be there Friday to get the wheels. (It's what I needed most anyway). I call Friday morning and tell them I'm on my way and they say ok wheels are still here. I get about 20 minutes from Indianapolis and they call to tell me that on Wednesday when they took the tires off they damaged the wheels. ( they should have told me Wednesday or at least Friday morning when I said I was headed their way) I would've known not to go. So he says well we will give you a discount, I get there and they offer me $20 off. Which in my opinion is ridiculous when it's their screw up. So I decided not to get the wheels but wanted to buy a rubber tray that went in my console($5 on eBay ) and he says we have a $40 minimum. After they screw up my wheels they still try to give me the shaft. So needless to say I bought nothing. I did Google other yards in Indy and went home with with the same set of wheels cheaper and in great shape. My thing is we all make mistakes it's just how you handle it. I HIGHLY recommend going elsewhere. If there is a rebuttal from them I have all the pics & texts from them so twist it how you want. I've told everyone I know and everyone I ran into in Indy how bad the service is. I hope this helps anyone reading this to go elsewhere. Thanks and good day too you. 😄

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Kelly Thacker

I was sold a bad transmission. I called to make sure they had another one available and spoke with the manager. He insisted I needed a receipt for a transmission filter before they exchanged it. I had a family member that is ASE certified and is the manager at a shop tell me the it was bad. He did replace the filter with a new one. I had to go to auto zone and buy anot her one to replace it and had that receipt. When speaking with him on the phone he basically refused to answer any of my questions without seeing a receipt first. Of course I was anger and upset that a manager of a business treated me that way to begin with. Upon arrival after speaking with a few different employees they informed me that the situation was shady our mechanic burned it up without even looking at it. He told me he would exchange the transmission but to not ever come back. Not only did I spend hundreds of dollars on transmission and labor, but walked away not knowing if the transmission they exchanged was going to also be bad. After I pay to have it reinstalled, if this one is bad, you better believe I will see them in court. I won't only sue for the part cost but also for the labor of the mechanic and time spent worrying! Zero stars. DO NOT BUY ANY PARTS FROM THEM!!

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Mandy Lewis

I liked everything except when I asked if someone could wait 2 mins past the time they closed because I was coming from noblesville to return a non-working part and they refused stating "we are out the door at 5" I explained that I was already on the way and the GPS stated I would arrive at 5:02 and there had been an accident slowing traffic down on 69. He again said "no one will wait, we all leave at 5" I said well that's horrible business towards a first time customer there and it will now definitely be a last time. I have already taken over 300$ worth of my business to someone else. I hope the 5 mins someone would have spent helping me return my part was worth the money it cost them in business. It cost me alot of gas money to drive there that day and then had to turn around and come back 2 days later when they were open. Was just a bad business move on there part for sure!

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Karina Mena

I have no complaints about the front desk. I do have one about the "manager" or guy running the parts section. He was very unprofessional with dealing with a problem. He said "Hit the road!" No man should ever speak like that to a girl specially at their business. With no explanation on what happened and leaving me hanging with questions , he got in his black truck and hit reverse. He could of ran me over. Very rude guy and that's not how business is handled. Wasted gas (40 minute drive twice) to get treated by crap by that guy.P.S: thanks for the response. ✌