BYOT Auto Parts in Waco, TX 76640

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Jessie Calvert

I sold/had towed a 2015 Ford Escape with front end damage (I'm not a mechanic so I'm not sure what all was or wasn't damaged in the accident)..ONE damaged door and one MINORLY scuffed back panel..like new high mileage tires that were put on less than 6 months ago (cost me $1000 for all 4) and the car DOES run. I accept it needed work. I'm not arguing that. It's just a shock when you're quoted $1700 on the phone and end up only getting a check for half of that. My advice to the company moving forward is...please be honest with people! Tell clients they will get an estimate once the driver comes out and looks the vehicle over! Least then the expectations aren't unrealistic and the seller doesn't get gut punched.

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APRIL Corpman

The lace had a 50% off sale. We asked about specialty yard. There were two gentleman stating the parts were fifty percent off before we went out. The website and the gentleman were wrong. We weren’t charged fifty percent as advised. The men towards the end were wrong. Don’t go off of the website nor the gentleman. Ask as you go and maybe they will update their info. I want you to have a better experience and not be misinformed.

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Tanis Stewart

Ok so my 16 year old accidentally got rid of her rim when she had a flat and this place was recommended by the tire shop. This place was waaaayyy better than I expected! We were able to get 4 rims with four really nice newer tires for less than it was going to cost to buy one rim from the dealership. They were really so awesome and even helpful when we had trouble getting the tires off. Oh and this place was really organized! Oh and they give a Veteran discount!!!

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Steven Sindt

Place is a rip off $30 for used parts you can buy on Amazon for $18.. wanna charge extra fees for warranty for 30 days every other junkyard gives you free 30 day warranties or even more.

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Jerry

Don’t bother to look at the price list. After spending your time pulling the parts only to go to check out and some of the prices were almost double what was stated on the website. The reason given was “that price list was for a different car” That was after they said they only had one in that year model and color! The same one I looked at on their website. Not a good way to conduct business. And “Owner” don’t post some long message apologizing saying we hope to have the chance to make it right. You can make it right by refunding the overcharge. You can reply with who I need to contact.

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Mary Dunn

Eric, the pickup, was really great and worked with me. He was extremely professional and courteous. I am so glad he was the one who came to pick up our car. Thank you!!!!

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Donald Hartfield

To the people that looked at this car you dodged a bullet. I purchased this car today and it broke down halfway home now I’m waiting on tow king to pick it up and take it to my house. Never buy a car from the Junkyard it’s in the name JUNK!!! Now I either gotta fix it or sale it back to them for less than I paid for it almost 4000 wasted😡they don’t need to sale cars and I’m sure I’m not the only one messed over by one of their cars. There was an suv a BMW x3 it was a bad vehicle too and no good after I passed on it I should have just left and looked else where. They really should stop trying to sale these cars taking people money when they don’t know anything about them. But I will talk to a lawyer to see if there is anything they can do cause that’s so wrong. Or at least let me trade it back for another one about the same price that actually going to get me where I need to go.

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Wilhelm Karl

Excellent phone customer service, Jamie! If it weren't for you, I would have picked the wrong part. These folks are here to help and they know their cars, I. E., they know what is inventoried and which part is available. Unfortunately, we weren't able to find the part I needed, but it is good to know there is a place we can go for parts that isn't in the business of ripping off their customers. You guys are the best!

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Child Of Light

This business doesn't stand by their quotes, and I don't mean a couple of hundred in either direction. We're talking between 50% and 60% difference. It's happened twice now and the first vehicle I thought maybe my son didn't give them all the correct info on the vehicle. When they arrived, they wanted to give less than half the quote. I chalked it up to a miscommunication. So a few weeks later my husband calls on a completely separate vehicle and was thorough going over the vehicle information. They agree on a price, get the truck ready to go, and an appointment made for the sale and tow. They arrived the following morning only to do the exact same thing, honoring half the quote. I'm not sure that it matters in regards to their pitiful business ethics and poor customer service, but these were not even "junk" vehicles. I would definitely suggest only dealing with this place if it's your absolute last option AND note whatever price you agree on with them, you're only getting half or less. 🤷🏽‍♀️

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Cruz Perez

Ok after being told 700 for my 1989 chevy 2500 4x4 only issue with it was transmission and no battery and yes I did have title in hand the driver come out and gave me a 200 doller check so I was shorted 500 dollers for everyone junking your cars plz don't do business with this company as they will promise one thing a do a nother remember a man is only as good as his word and this place shown me their not about their word. Plz call other places this is not a good business

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Aaron Smith

Won't trade me a brand new still in box radiator for a used radiator from them that I would have to take off

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Misty Rose

Destinee was amazing! Very kind and understanding... And has a wonderful attitude

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Brian Johnson

Honest review things were roughish, but when it came to correcting the incident, I have to say wow one of the best customer service moments I have had! The store manager called me personally and promptly. He listened even when I did cut in. Very calm and understanding, You can definitely tell he is trying to turn around the reputation. He went in on a Saturday when he was off work. Then he personally came and made things right. I would say it's a pretty busy place, and sometimes it may not get handled as quickly as mine hiccup did. That's to be expected. It's a good suzed business and may be handled in a different manner i.e. over the phone, off to the side, or in the office buy after my interaction. If there is a legitimate problem, im pretty positive a common ground can be found to sort it out. I didn't expect him to go so far out of his way to make an impact on one customer. Quite frankly, I'm impressed, and I look forward to getting parts I need as they trickle in, as well as keeping my eye on the rejuvenated lot. I did like the prices online. After my aunt had called and found the place for me, I was already mapping out and filing future repairs for the many injuries on several of my vehicles. He definitely takes pride in his work and takes his job seriously! Thank you again, Paul!

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Patrick Quang

Drove from Dallas, TX to go look at a car. After checking it out, and talking with the sales people, we agreed on a price. They REALLY hooked me up with a great price. The process was quick and simple. They took care of everything. Everybody there was very friendly and cool. Easy to talk to. I was surprised, but it was a good surprise. Would definitely recommend checking out their cars for sale if you're on a budget and want a good running vehicle. Edit: After reading a review about the issue of them not allowing test drives, that really seemed sus to me as well. They at least let you move the vehicle back and forth. Well, to clear any doubts about that, the vehicle I purchased was driven back to DFW with no major problems. These cars may have miles on them, so an oil change, or alignment, or minor things may be needed. Nothing too crazy.

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WL V

Back in my younger days when I used to frequent scrapyards. Quiet often for parts they were never done the way this one is Done all the cars are setting up on rims, You can open the doors on the car. Walk all the way around the car. Crawl under the car. All was complete freedom. The yard is made of gravel, so there's no muddy spots. A true paradise for automotive parts Hunters. I was truly impressed will definitely be visiting them again in the future. And prices are reasonably cheap. Cars there do not look like they need to be in the junkyard. They are in that good condition.

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Jessica Powell

This place is really up front and honest, fair prices and honest answers. They will give you an out the door price without a problem. Nice employees, and a great business!

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Joanne Upton

Great place to get parts at a very low place. Friendly staff and very helpful. The strut that's straight is the one that I got from BYOT.

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Dustin Tucker

We found the parts we needed. Well we were gonna buy all them but your cashier had a piss poor attitude and argued with us about the price even though we showed him the part in hand and it listed on your website. He was very abrasive and stated it's a highly sought after part so he stated it increases a total of 140 dollar increase. Ridiculous your cashier is disrespectful and arrogant person. Further more I won't be back because my vehicle tire size is hard to find so he gonna up the price on that. What a joke. Won't be back to your location.

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Miranda Dillard

They are very helpful and good pricing.

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Stephanie Guilbert

I bought a car two days ago. They told me that the only thing wrong with it is, there’s 12 sensors that are messed up. That’s it. Turns out they sold me a car that has no brake pad on the rear passenger side to the point where I had to buy a brake rotor, brake pads, and a brake caliper. Also cylinder 6 spark plug and ignition coil I had to buy. And there is also 6 sensors that are messed up. How ridiculous to lie and willingly sell a call that could’ve ended my life. How dangerous is that? The brakes could’ve went out and I could’ve died. That’s how serious this is. How can you sleep at night knowing you do this to customers. I knew I wasn’t buying a brand new car but are you serious.

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TammyRaeann

These people are awesome! We brought a vehicle from them yesterday. I have to say they went above and beyond for us. Jamie was amazing and she has definitely made where we will go there first before any where else. My husband and I highly recommend this place!

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Isabel Spinelli

These guys were all so kind and did the most to help me out!! Two of them individually took me around the lot on a golf cart to try and find one measly 16” rim. This is the place to go for car parts! 👏🏼👏🏼

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Jeffrey Johnson

It’s been a long time since I’ve stopped by to see what’s available , so I will stop by today and see if I can get a good deal for my 2014 F150 wheels and tires that are in Great shape.

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Misty Munday

I would like to commend the new director Paul. I had an issue at this location and he was super quick to fix my issue and make sure that I was satisfied and was super professional. He was great and I hope to do business with him again

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Rufus

Paul is very professional and his crew are very courteous and nice people will work with you 👍 in anyway they can

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Johnny Ray

Dustin came out to me first thing in the morning. He was very friendly, worked quickly and help me out a whole lot getting this car out of here... 5 Stars, 12/10.... highly recommend

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Rory Sehon

Good, clean place to go for auto parts. Good prices too

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Laura Hejka

Such a great u pull it your self company. The Waco location has a wide range of vehicles for sale or to pull parts for your own vehicle. Quality used car dealership as well. Loved the customer service 😊

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KK

Don't believe them when they say they'll give you the best price for your vehicle. Got told on the phone based off my info that my estimate would be at least around $600. Guy came to my house and had a very hostile attitude from the start. I mentioned I was friends with a guy he'd bought a car from and he immediately got more agitated because my friend, in the guy's words, was "uncooperative." Ended up telling me my car wasn't worth more than $250 and wouldn't let me get a word in edgewise when I tried to point out his math was incorrect.

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drew santana

My gf and I had been trying to find a way to get our two year old some presents and pay some bills for the holidays. Thankfully, Eric, came out and worked his magic! We had a Toyota matrix parked between two cars and in a really small parking lot and he managed to do some ABSOLUTE MAGIC to finagle that thing out. Also took our sonata and definitely helped us out for the holidays. This man is a true testament to humanity. I wish more people in the work force had the type of compassion and empathy he has. The higher ups should model all employees after him.