Copart - Spokane 99001

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J M

I absolutely love being put on hold to have my call redirected to a department that is closed 2 hr before the time on the recording. Very unhelpful. If you have a choice I would avoid this business as they leary don't want to help

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D Staley

This is a business that is not to be trusted. The fact that insurance companies use them to store vehicles that have been involved in accidents is crazy. I was involved in a minor accident that was no fault of my own, and my insurance company had my vehicle towed to Copart Airway Heights. My insurance company decided my vehicle was a total loss, and while we were negotiating whether I would buy it back or not Copart caused damage to my vehicle by destroying my tailgate. I was not notified, nor was my insurance company notified that they had caused this damage. I bought my vehicle back from the insurance company and when it was delivered to my house, I noticed the damage to the tailgate that wasn't there from the accident. I had photos after the accident to show all the damage to my vehicle. I contacted Copart and the general manager admitted they had caused the damage and asked me to get two quotes which I did. After sending him the information he later came back and said that Copart wasn't gonna pay anything because the insurance company had deemed my vehicle a total loss. I got my vehicle back and now have to pay $2500 to get a new tailgate because they destroyed the one that was on it. It's very apparent that they hoped I would not buy the vehicle back, and then the damage would never be discovered once my vehicle made it to the wrecking yard. Do not trust these guys.

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Ryan Constable

So I enjoyed the bidding process but not the website and services. The deposit refund instructions are wrong on the website making it very hard and time consuming to deal with. My renewal was in Feb. and I received my renewal fee at the beginning of Dec! Called support and member services said they were able to process my refund and close my account but I didn’t receive confirmation of this. I only got an email saying my account is suspended and I will not be able to login, bid, or make payments. My account was still pulled up on my phone showing the $99 fee and my $400 deposits still there… now I am NOT able to get into the account to confirm there is no charges or fees pending. Had to call a location and she said the member services guy didn’t request the renewal fee be taken off! He only requested the deposits refund and suspended/DOWNGRADED my account rather than closing it like I asked! In all this process was a pain and took several hour to accomplish. The first person said they did what I asked and didn’t, he gets 1 out of 5 stars, Daisy at the Spokane location was the most help and polite but still was only able to put in requests for me but had no way of letting me know how the requests will turn out. But I would give her 4 out of 5 stars because she was making it seem like I was stuck with the $99 dollar early renewal charge till I kept asking how we can get it off of there. Now after dealing with the first person who didn’t request the renewal refund I don’t know if she actually was able to or if I was lied to like the first man I talked to. She said I might have access to my account information again to see how it turns out but as of right now I don’t and it’s still suspended so that’s not happening. Also they are not accredited by the Better Business Bureau (BBB). Same thing happened last year so I had to keep the account then this happened again this year. Needless to say I will not do business with this company again unless things are changed.