Cumberland Salvage Inc 04021

C

Checkered Flagg Racing

Very good service and prices with a very friendly mascot there to greet you 🐕‍ I recommend giving them a call when looking for decent used parts at a decent price

R

Rich Coyne

One phone call and I'm in business. Had the part and great price

J

Justice Welch

Needed parts for my car, This place was a huge mistake!Tested one part, said it was bad and got me another, the other part, was filled with water, missing a hose, and had a broken plastic connector. Told me it wasn't a problem. IT WAS! My cars in the shop for a week. If you go here, bring someone that knows something about cars with you! I really honestly think this guy just didn't care what he gave to a clueless girl that walked in!

B

Brandon Conley

I've been assured it's a one off experience but... It was that bad.Customer service from these guys... Needed two parts. They had them, they tested ONE, it didn't work so they got one that did, other part was dead. Now when I say dead, it didn't have all the bits, it had a broken connector "Oh you can take that off the old one!" and the water spilling out of the air pump, was no big deal.Mechanic disagreed. Glad for the hour round trip drive for a bad part. Mechanic called the salvage yard.Mechanic called us, we went looking for part.I call Salvage yard, Guy chuckles a bit recognizing the situation and remembering the call from the mechanic. I explain, Car can't leave the mechanic, how am I supposed to get the part back to him(as my mechanic told me I might need to do) Parts no good, Car can't be used."Oh well I can get another one and maybe get it on the truck down there Friday)" tells me he will call me and let me know.Called mechanic to explain.No call Friday, no call Saturday, none Sunday, I call back Monday."Oh I put it on the truck Friday." I ask why we didn't get a call. Apparantly, this guy decided he'd delegate that task to the mechanic instead of following through on calling us. I explained to him he told me he was gonna do it, so it was his responsibility. (After all, as he handled this all START TO FINISH)I said thanks for the part and went to hang up and was instead given a "Well hold on a minute there!"Guy wants to argue, wants to have it out on the phone or something? I don't know. He starts, I cut him off, tell him this his been a terrible experience, He's been a let down every step of the way, and the last thing I'm gonna do is let him hand his mistakes off to a Mechanic that has been AMAZING. Dude my mechanic, didn't send the wrong parts, wasn't horrible at communication, did like about obviously bad parts, didn't fail to test ONE of the TWO PARTS. My mechanic isn't at fault, that my car is in the shop, for more than a week, for what should have been fixed in a couple hours.You screwed up, fix it, don't try and have a contest of wills with a customer. Show accountability. Apologize, don't try and push your customers around.Assuming this is a "one off" I hope no one else gets this guy. Every business has that one employee that is terrible and thinks they are a star. This was the one for Cumberland Salvage.Edited: Wait, this guy the the MANAGER? AHAHAHAHAHAHAHAHAHAHAHAOh Gerald..

P

Paul Bellefeuille

Excellent service! Great prices.. A very well-managed place. I highly recommend it and will be back again!!

s

steve barbour

I feel like their motto, customer satisfaction is our #1 priority has lost its meaning over the generations with these guys. Esp with the son Matt. The couple times I met him, he wasn't friendly, and when I bought a car from him. It was the worst mistake I've ever made. It was insured for a couple months and he said it would take another sticker no problem. When I asked if I go bring it for s test drive to my mechanics down the road. He became flustered and said he had another person who wanted to see it. I went on the fact I've done business with them before, and I thought I could trust them. Boy was I wrong. I just went in to get a sticker, shocks, ball joints, frame was rusted out. Just to name a few things. So I would not recommend then to anyone. Liars

m

matt Copp

Steve, I'm sorry that you have an unpleasant feeling about us. I had my office go back through our records and don't see ever selling you a vehicle? I also would never discourage somebody from taking a vehicle to their mechanic to have it looked at before buying. We always try to put our customers first. Hopefully in the future you can give us another try.

R

Rebecca Berry

They were polite and went out of there to way to help me find a installer who installs used glass windshields. Great customer service and cheap prices for parts.

R

Roy Mahalshaneferb

Outstanding customer service. I was very surprised at how nice and quickly they helped me resolve an issue with a part. I've bought several parts from them so far, and will always call them first when looking for one. They have more parts than anybody in southern Maine also.

S

Srvjediknight SRV

I am a mobile mechanic ... it's hard to get new parts when budgets don't allow . I have been buying here since i was 16 ....I am 43 now . They always knock a few bucks of if you are there alot and give you a replacement if your purchased part fails with out question . They are a family buiss just look at the happy dogs in the lobby ...very cool will not go anywhere else !!!!!