FENIX PARTS - Houston (previously Charlies) 77375

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Lane McCarty

Good selection of parts but very pricey. Often higher than a new part that can be ordered online. Always HAGGLE & NEGOTIATE for a lower price.

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Dusty Barnett

DO NOT do business with these people unless you get parts RIGHT When you pay for them. They gave me a run around for 4 days!! $1200 and then didn't deliver when they said and then LIED TO ME OVER AND OVER. They lied to me about delivery about what happened to stall delivery and then lied about the delivery on the 2nd go around. Will never go there again I will drive to DFW just to spend money before here!! Then said 3 days for refund but kept saying "oh I forgot to refund it ill do it today" and took 2 weeks to get the refund!

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Steven Byrne

PLEASE READ BEFORE DOING BUSINESS WITH THESE PEOPLE!!!!I ended up using this mechanic because the price was great and Chuck sounded like he knew what he was walking about. My truck needed a considerable amount of front end damage fixed. The repair took longer than expected but I understand that can be common in this industry.I showed up the first time Chuck said the truck was ready. Before I even got in the truck for a test drive I noticed several of the parts were uneven. Chuck admitted the error and took the truck back for further repairs. I came back roughly 3 weeks later to pick the truck up again. This time, the morning of picking up the truck, he texts me asking for and additional $1,400. Easily told him no to that.The truck seemed OK but then things went downhill. Battery died the next day, I can hear wind through the door and windshield sealing, fender trim has come loose, one of the automatic side mirrors doesn't work, keyless ignition no longer works, and here's the biggest one.... The idiots installed the wrong headlights!!!! They look right but they don't fit my model truck. Of course one of the front turn signal bulbs went out within a week (the bulb actually exploded) and when I went to replace it I find that the bulb that is meant for that truck doesn't fit inside the headlight assembly. The idiot mechanics literally pried open the assembly, incorrectly installed the bulb, then resealed it and hoped I wouldn't notice. The other headlight went out shortly after. I contacted Chuck immediately and explained the problem. He apologized and offered to have me bring in the truck to fix it. I'm unable to bring it in so he offered to mail me the new headlights so I could do it myself. This was 2 months ago.... I've contacted him 4 times and each time he claims he's shipping it out the next day. EXTREMELY UNPROFESSIONAL.

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Tyeesha Bruce

I want to say thank you to the guys here. They took there time out help me with an issue with my car and im telling you if you need part for your vehicle this the best place to come to. I greatly appreciate it and thank you again.

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Mr. W

Semi long wait time, but the pricing and parts are extremely good! Plus they will pull the parts for you and if it will take too long for your schedule or you don't have a truck to take the parts home with, then they'll actually delivery the parts to your home for free!I actually used that service and was extremely satisfied with it!

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Michelle Isam

Talk about customer service! Appreciate the guy chasing us down to let us know they did in fact have what we needed.

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Random Guy

These people will rip you off, also be wary of buying anything because they will not give you a refund. This place is doing anything to stay open in the customer service is horrible. I would not spend my money here and I stay in the same part of town as the salvage yard not a good place to do business

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Mike Wilganauski Sr. & Tiffany Apple

Very low prices, exceptional customer service all around and prompt with appointment times when you call ahead. No wait and excellent atmosphere!

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Nicholas Tew

I was helping a friend get some more life out of their family vehicle. We needed a rear end. They had several available. We opted for the one with the lowest mileage for a extra $100. Thought we were getting a good part. ( And I am sure they thought they were selling a good part.). After we put it in it was evident after some trouble shooting that it had a bad bearing. I don't blame them. However when my friend took it back to get a different one he helped pull the replacement off of the vehicle, and there was nothing they could do on the price. We could have gone to a pick and pull and got it for half price . But once you purchase a part here no refunds. Not that satisfied with the service.

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Jenny Lee

These guys have their gig down. Plan on showing up the day before taking you car apart and pay in advance for the part to be pulled. This is not a pick and pull. If you want to return a part make sure you communicate and ask before buying it. You will never get a refund but that may allow credit toward another purchase.