Graham's Automotive, Inc. 35040 (n/a)

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Chris Deavor

WARNING! DO NOT USE! Purchased a part needed in shop where I work. They were only salvage dealer in AL that listed part Ordered on 9/8 with understanding of 200.00 freight charge as we are located outside their normal coverage area. They delivered on 9/13. During install on 9/16, we discovered that purchased part was damaged. Advised Graham's owner at that time and documented with pics. Owner offered replacement part which we could not accept as vehicle was to be delivered that date. Advised him that we would get part back to him so he would not have to hire driver to pickup part. Was unable to return damaged part until 10/28 at no cost to them. At that point, we were advised that 30% restocking fee would be charged and there would be no refund on original delivery fee. Nothing is on paperwork indicating re stocking, late fees, etc. and nothing was mentioned by them prior to date part returned. Been in the automotive industry since 1981 and never has something like this happened. Reached out by phone and email but there was no response. BUYER BEWARE!!Service: Body & Trim

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Gary Bice

Had the part at the best price we found. Great service. A good used Toyota part at the best price and good service will bring me back

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John Holley

WOW! TERRIBLE!!!! I have been reaching out to this shop for weeks about a tailgate for a Lexus I was trying to purchase from them. I live eight hours away, and I requested pictures of the tailgate. I got two pictures, both terrible quality and from the outside. I requested a picture of the underside of the tailgate to ensure it was rust free (that’s where these rust out, and the whole reason I was replacing mine in the first place!). Week went by, nothing. I called the shop this morning, and nobody answered. When they texted pictures, they sent me a number to contact for more info about the truck. I called that number. No answer.Then I got a callback from Jon Graham. He complains to me that I called his secretary, and that he should not give out cell numbers like that anymore. I explained that I called the shop number, and a number that was given to me to contact for more information about the truck. He just said nothing... I then asked for more pictures of the truck, explaining that my truck is the same color, and there are several items I need. He told me he already sent me pictures. Two pictures, just of the tailgate from the outside, both terrible quality pics. I explained I needed to see the underside of the tailgate to ensure it was rust free. He said he wasn’t going to send me any more pictures, and that he didn’t believe I was going to buy anything. I explained that I’ve been reaching out to them for weeks about this tailgate, and that I’m very interested, hence me persisting. He said he didn’t believe I was going to buy anything still, and that he just wants me to come by and see it myself. I had already explained that it’s a 16 hour round-trip to pop in to see it. I told him his reluctance leads me to believe he’s hiding something like rust. He told me again he just didn’t think I was going to buy anything. I said why would I waste my time if I wasn’t interested in buying something? The conversation went nowhere, and he refused to provide more information or pictures. What a nut job!For the record, I was interested in the upper and lower tailgate, some interior trim items, possibly a rear seat depending on condition, some exterior trim, possibly a spare wheel, and maybe more. The tailgate upper was priced at $500, which I was willing to pay—and still interested in more!! Guy could have sold me thousands in parts and yet couldn’t be bothered to snap even a single pic of the underside of the tailgate.