Henry's Auto Parts, LLC MA 01504

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Blue Sky Nation USA

We purchased a used rear differential for a 2016 Mazda CX-3 from Henry’s Auto Parts for $760. It came with a 3-month warranty, and we were told it had been tested and was in good working condition. However, once we received the part, we discovered it had an internal issue with the bearing sleeve. We contacted Henry’s and explained the issue—they were polite and offered a full refund if we returned the part. Unfortunately, we had already been waiting nearly 2 weeks from the time we placed the order, and we couldn’t afford more downtime. So, we decided to open the differential ourselves and replace the damaged internal component using a part from our original unit. The part works now, but we had to put in extra time and labor to make it right. We're not asking for a full refund, but a partial refund would be fair given the situation. The staff was respectful and responsive overall, and the yard is well organized. Just keep in mind that "tested" doesn't always mean trouble-free—double-check internals right away if you're on a tight timeline.

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mike

i dont get these reviews ? i just left there guy behind counter at the pull ya self checkout was kool easy going and was cheap to buy here than new from store ....smooth transaction thank u henrys for a good experience!!!!! A++++++++++ ill be back! needed a plastic part for rear window had a torch but they wont let ya use that so i had to pry it without breaking it wasnt easy but took a while but it came off thats the only thing i didnt like but i dont blame them they dont want any accidents or fires !!

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yesid ocampo

Make sure they have your car model year call first