John's Truck & Auto Salvage 03848

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Bob

Went there for a rim on a Saturday, around noon, was told "yep, we have it...." But, I would have to come back in 2 days because no-one was there to "take it off the car". As I noticed a total of 3 other employees behind the counter with this person.........👍👍

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wayne simas

I purchased a transmission for a 2007 Buick Lucerne and was told it had 80k miles on it, it was tested and in perfect working order. I flushed the converter, replaced the input shaft seal and both output seals and installed the transmission. At this time, I went to change the filter and pan gasket ( rolling the transmission over to check that first is not always the best of ideas, if there were contaminants in the pan, it would be all over the valve body after rolling it over), I lowered the pan flat to check for debris, I found about 3 lbs worth of ground steel. The transmission was also locked. I couldn't even push it out of the way of the lift, I had to wheel lift it. The transmission was also sent with my pickup person full of fluid causing fluid to spill all over the deliver truck. I called them to tell them of the issue and they spoke with empathy and promised to make this situation good and get me another transmission. I was promised a return call within an hr, I waited 24hr's to give them a chance to do the right thing before calling them and they played the transfer me around game that landed me in voicemail. I left a friendly reminder message and still haven't received a return call and we are currently at 3 days. If you plan on buying used parts, I recommend you look elsewhere. Thanks for all the help Ken!

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Kaitlyn Coe

Never got what I paid for because apparently they didn’t have it or couldn’t find it and kept getting the run around, good thing I used PayPal and I will get my money back! Probably not the shipping but I’ll take what I can get. Why is it so hard for them to just make right the wrongs and go about their business? I will say the man I talked with was nice but I’m disappointed they left me hanging. I understand businesses get busy but you can’t forget customer service because that’s what you do for a living, You serve people.