LKQ Apex Tulsa OK 74127

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Judy Sandoval

Parts that were promised never came in, new parts that did come in were not offered for the price as promised, and some staff were offensive. What was said verbally and what actually happened did not coinside. Very tricky to deal with. When questioned, staff were defensive and said I was incorrect. I refuse to do further business with LKQ Tulsa as they are not honest in their business dealings. I am not certain how a business can continue to stay open if prospective customers are regularly treated so disrespectfully.

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Marc C

Thinking of ordering from Apex but you’re not a professional mechanic? Prepare to be treated like the second-class citizen you are. That is not a slam on LKQ - it’s just how it is. I needed a good used engine, and I got one (mostly - two of the camshafts were rusty, but the compression was good). Here’s the thing: LKQ (correctly) cares more about professional mechanics because that’s who will be coming to them every week, whereas you or I might buy an engine once a decade. So, when they tell you they’ll call you back, just accept that they won’t, and call THEM back. When you ask for a compression test to be done before they ship, know that it won’t be done - they’ll just ship it without telling you. Or if the compression test IS done, they won’t tell you until you call and bug them about it, and then you’ll find out for some reason only 3 of 6 cylinders were done and they all were magically the EXACT same number (they weren’t - I tested it myself later). Also, prepare to be laughed at when you ask how the labor warranty works… that’s only for “real” mechanics, not shadetree noobs like me and you. So, as long as you understand that most of the time they deal with people (“real” mechanics) who don’t REALLY care whether a part is in perfect condition as long as it sorta works, you’ll be reasonably happy. To be sure, everyone I spoke to was friendly enough, and tolerated my numerous questions well. I was however fully aware the entire time that I was trying everyone’s patience haha. Will I buy from LKQ again? Yes, now that I understand better how it works and what my expectations should be, it’ll be much smoother next time :)

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Tara & Andy Tedford

Always has what I am looking fir at an affordable price. Sales people are very helpful.