LKQ Birmingham - Trafford AL 35172

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Laine Whitt

Attention to anyone that is thinking about purchasing anything from LKQ because they are not a company that stand by their warranty maybe in the past they were good but not now. I purchased a transmission from LKQ in July 2025, I had the transmission installed in my vehicle, but it turned out to be a bad transmission. LKQ spoke with the shop instead of taking their word that it was a bad transmission, LKQ told the shop to test the wiring and other things and they told me that the cost of the additional tests they ordered the shop to perform on my car would come out of my warranty money, which i did not think was fair due to they had requested it. And after those tests it did not work and they have yet to honor the warranty. I even took it to another shop and they had informed me that it was a bad transmission also. During this time I have called LKQ several times and has spoken to Aaron Wilson the customer service representative in which sold me the transmission, he has put me on hold for 45 minutes to an hour each time I have called but when I initially called to purchase the transmission I did not have to hold for an hour. This has been going on for over weeks at a time. I have been getting the run around concerning this issue and and I have done my part, the vehicle has been checked twice and both shops had confirmed that its a bad transmission. At this point I am considering legal actions due to LKQ negligence in not honoring the warranty for a transmission I purchased from their company.

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Roynesha Massey

Bad Customer Service. They Played Me Like I Didn’t Purchased A Part For Them I Had My Bank Statement And Also My Receipt They Tried To Tell Me The Money Was Returned Back To My Account & It Wasn’t They Held Me For 30 Minutes Until They Discovered On Their End That The Payment Actually Went Through. Once I Got The Part It No Longer Works. I’ve Been Calling 3 Days Now To Get A Replacement Part I Get Tolf To Hold On And Be On Holf For Over 10 Minutes Just To Have To Leave My Name And Number On The Answer Machine Just For Them Not To Call Back Every Day The I Left A Voicemail. Today They Have Been Hanging Up In My Face Not Answering My Calls They Keep Sending Me On Hold Just To Hang Up The Phone. I WOULDNT RECOMMEND NO ONE HERE I STILL HAVENT GOT A CALL BACK POOR POOR CUSTOMER SERVICE.

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Michael Buxton

I can say that they are honest about their parts. They will tell you the actual miles of the parts you are buying. You can also purchase extended warranty’s on major used parts which is nice because it can include labor too. This helps on repair cost down the road. They do their best to make sure you get a good part upfront.