Ordered a part from Houston Texas and picked it up a couple of days later. Larry at the counter took care of me. The part was in excellent condition and they charged me a fair price.

Ordered a transmission was supposed to be delivered Monday here we sit Thursday... was told it would be delivered Thursday NO MATTER WHAT... call to follow up and believe that!!!!!! Didn't make it on the truck so it will now be FRIDAY!!!!!! Won't hold my breath for Friday either..

Clean facility, fast and easy getting in and out..employees working the dock are quick to get you loaded. Highly recommend to anyone needing parts..

I called to get a price on a standard transmission. Gave the guy behind counter the information he asked for. Told him 3 times it was for standard transmission. He quoted me. I hung up. Talked to my customer gave her the quote to repair her truck. She said do it. I call the direct line to the guy i was speaking to. He asked for the mileage then for the full vin. Then the guy behind the counter that gave the original quote said oh thats not the right price i gave you before it was $1500 higher than he originally quoted. I told him i needed to speak with a manager then because thats not what he said when i called to get quote first. Then says no manager is at the office today. I told him send me to his line ill leave message. Instead i got put on hold several times. So i kept calling back to speak with manager. Finally after my calls weren't getting answered. I called the direct line 1 last time. The guy answered sent my call to manager. Manager Dan heard the conversation previously and said he would check into it and see if they could knock the price down to be near what the other guy quoted originally. Just disappointing having to call that many times and try over and over to speak to management. When someone else was blocking me from speaking to them. Manager Dan got back to me quickly. Then told me he was going to get me a different representative to help purchase the transmission that i got quoted for. New representative Taylor handled the situation very professionally. After fighting to speak to management for 30 or so minutes i got what needed to happen in the first place.

First off, as a relatively frequent customer of LKQ, I have always found the staff and front desk at this location to be very friendly, pleasant, professional, and have had nothing short of great interactions with them. My trouble begins a couple weeks ago when I ordered an A/C compressor for a 2012 Cadillac SRX - After placing the order and picking up the part at this location, it wasn't until I began the installation that we realized the compressor they sold us had the words "FoMoCo" molded into the housing...an obvious indication that this compressor was for a Ford and not a Cadillac. We googled the part number and found the compressor LKQ sold us was for a 2010 Ford Fiesta & not a Cadillac SRX...and while inventoried for a Cadillac, it literally had "Ford" written on the part. Understanding mistakes happen, we took the part back and got a refund and ordered another compressor. The rep informed us that it was cheaper to buy online as LKQ online offers free shipping. We did so and after a week went by we received the new "compressor" over the weekend. Upon opening the box, to avoid screaming in anger we chose to have a good laugh and took the attached pictures. For those not acclimated to vehicle parts - this is an ALTERNATOR, not an AC compressor, for a Buick Lacrosse, that arrived in the box exactly as pictured - no padding or extra cardboard or anything at all to prevent it from bouncing around, punching a hole through the box, and ultimately breaking in multiple places en-route. LKQ used to be great, I love the Burleson location, but this has just gotten completely ridiculous and has turned into an extremely frustrating comedy of errors that will once again fall on deaf ears of our angry customer who has now been waiting over 1.5 weeks for their vehicle, but still we can't finish the job because LKQ seems to have issues understanding the difference between a Ford & a Cadillac the first go-round, and an alternator for a Buick vs AC compressor for a Cadillac the second go-round. Do what we are now doing - convince your customers to buy new or re-built parts from a reputable auto parts store. Spending a little extra will save you much more money in the long run. LKQ just isn't what they used to be and is not worth the hassle unless you have adequate time to waste and your business's reputation is not subjected to customers becoming angry over LKQ's inexcusable mistakes

Worsted ever. Bought a part and been waiting 4 days for delivery that should have been delivered 2days ago. Nobody knows where part is. Saleman avoiding my phone calls.

Call Talk to Joe Lopez Ask him about a 2017 Dodge Charger engine 3.6 with 44000 miles he had in stock he told me how i could research the car to insure it was the motor. he told me if i paid for it by noon 8/16/2021 i would receive it 8/18/2021 he sent me a link with the total price with no other details l paid it .I received a motor from elpaso 8/19/2021 with 98000 miles When I asked Joe Lopez about it he said I was actually getting a better deal than I originally asked for

I bought a spare tire about a year ago from LKQ. I gave the associate I bought it from my car type and the dimensions of my tire and he sold me a spare. I did not measure the tire to double check that it would fit, and that's on me. And of course I did not discover that it was much too big until I actually needed to use it. I called customer service, I was not trying to return the tire for a refund, I knew that would be unreasonable since I had bought it a year ago, but I was trying to enquire whether or not I could return the tire for some type of credit towards one that actually fit properly. I could not even finish my sentence before the customer service associate cut me off and told me they won't refund me, which was not what I was even going to ask. Just put out the extra cash and buy from the dealership. They should be able to sell you the right part, or at least listen to your call.

I need it two doors on the passenger side of my Infiniti M35 I called them then I went to the location to pick them up in Burleson and I tell you the doors were perfect that I need it for the car the people were helpful it didn't take more than an hour to get everything done and get back home I would recommend them to anyone and actually I quite often do

Rude desk help! More like they don't want to work. The part I waited five days to be pulled either was damaged while pulling or already damaged before pulling. Sold to me without even letting me know. I don't work on cars so no I wouldn't have noticed the part was 🗑️. * Note*I understand how to handle parts. Part road in my backseat. I drove from the other side of the metroplex to get this part. I now know why people don't want to deal with the Burleson location.