We have never had so many issues getting a hold of a parts company. I have 3 returns and a core I have been trying to return for the past several weeks and cannot get anyone to respond to email, return our calls, nor does the online portal work properly to process returns or send correspondence. The quality of parts we have received recently is so poor, we have to return them or refuse them entirely, on top of them arriving late just about every time. Even after contacting LKQ corporate, and explaining our situation, they essentially didn't care and told me I just needed to contact this location even after telling them I haven't been able to get a hold of anyone there. Fellow business owners, consider different used parts providers before purchasing from them, clearly business is going downhill. We recently discovered All Imports Auto Parts and Texas Auto Recyclers due to our issues with LKQ and they have yet to disappoint.

I don't know why people are giving a bad review, but I order parts from them everyday and I don't have a problem with anything. Maybe everyone should leave it to the shop to get your part not yourself especially the ones that don't have any experience in ordering car parts.

I was told a part would arrive monday. it’s now thursday and no part everything be is placing blame elsewhere and putting me on long holds/transferring me to voicemails. The salesman Ray keeps giving me an attitude and the run around. don’t waste your time with this place. unprofessional.Will not do business with again.

I was referred to this company by several people who had used them in the past. Purchasing my a/c compressor over the phone was a breeze with Cody (ext. 3924) and I was told my part would be delivered by a certain day to the mechanic’s shop. On that day I received a call from the mechanic that the part was not right for my car. I did not get a hold of Cody until the following week. He apologized and said I would receive the replacement part in two days. That day came and went. After calling like a stalker (found out they can see you’re specifically calling) I finally spoke with Cody and he told me that the part was delivered but couldn’t be provided with who what when where? Then he said it would be redelivered the next day (they are closed on weekends). Needless to say I ended up having to go to another store and pay more and after going two weeks with no a/c in this Texas heat. Then I had to drive out of my way to take the wrong part back to them since no one ever delivered the right part. Only good thing out of this is that unlike some of these other reviewers, I did receive a full refund. However I will NEVER use them again!You can see photos of what they sent me and what came off my car.

If you need parts for any type of vehicle stop by or call. Great customer service and parking.

I called LKQ to order a transmission, and a wheel, the guy who took my order asked me for a picture of the wheel I needed and I sent it to him. LKQ didn't have either one in stock so I paid for both and ask them to call me when both parts arrived at their warehouse in Hutchins Tx, I received a call 4 days later from LKQ saying my parts had come in. I drove 2 hours to Hutchins TX to pick up my purchase and when I get there, the man who attended me couldn't find the wheel so he ordered another one. I was ok with that because I had to make a 2nd two-hour trip there to drop off my transmission core. when I went back, they handed me a box and said that's your wheel that you ordered. I put the box in my car and drove two hours back home. A wheel later I was ready to mount my new-used wheel on my vehicle so I opened the box and to my surprise, it was the wrong wheel( not the one I ordered). Now I haven't been able to get anyone to help me over the phone. If you like poor customer service call LKQ!

It is very difficult for them to answer the call, I have gone to pick up auto parts at the store and I hear how the phone rings and they do not answer and they are unoccupied.

I purchased a engine about three months ago. The customer service was quick and easy. Delivery was fast and quick also. Now the run around begins. The going to voice-mail. Not returning my calls. Why has it been almost four months now and my core fee as not been refunded? I have left numerous voice-mail for the salesman who by the way needs to update his message it is August not November. When we spoken he said, I am going to email Accounting. We'll that must have gotten lost. Accounting has not refunded either.

is a good place to get parts the reception ares needs work

They let a random person come in with my card a swipe it without asking for id charged my card for $124 and lied about a refund