LKQ Self Service - Charleston 29405

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John Macaluso

Came in to get a tire and rim and needed help with the removal because my hips are bad. Was told the person that did the customer help was off, even when 2 people are in the office working the front desk and 5 other employees were standing around chatting with each other. The desk people didn't even ask if anyone is welling to help me, they acted like they didn't even care about the handicapped.

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Shawnta Lee

The Hispanic girl working at the counter is EXTREMELY RUDE!!!! When people walk in she expects you to speak to her, she does NOT offer any customer service at all, and the manager is no better!!! He is just as rude! I told them about my experience with their worker and they brushed me off like that’s how customers are supposed to be treated!! DO NOT take your business there!!!! The manager actually condones the behavior of his rude worker!! I’m not sure if it’s my skin color that I was treated so poorly, but my mind is telling me differently!! Please DO NOT take your business there!! Respect is due even to a dog!!!!

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Daniel Grippe

They sneak a 30% up charge on everything and call it a 90 day guarantee, without asking you. I can see needing it for maybe electrical parts etc but not say window glass or a piece of metal bracket. I never noticed this until yesterday. So instead of asking if you want the 90 guarantee, they act like it's part of the pricing and automatically add it. That said the staff is always friendly here, and great to talk to! Next they(LKQ is a nationwide company) charge an environmental fee which is supposed to "ensure we provide you with a safe clean working environment" never mind the yard is covered in jagged parts and surrounded by an electric fence. Or the fact it says if you purchase the 90 Guarantee... You know the one they automatically add without asking, the fee is refundable... So why charge it in the first place. Make sure you specify when you get stuff that you don't want the guarantee if you don't actually want it, it's a easy way for LKQ to make a 30% profit increase for nothing on things like a radio bezel adapter which makes it more expensive than new.