LKQ Self Service - Charleston 29405

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John Macaluso

Came in to get a tire and rim and needed help with the removal because my hips are bad. Was told the person that did the customer help was off, even when 2 people are in the office working the front desk and 5 other employees were standing around chatting with each other. The desk people didn't even ask if anyone is welling to help me, they acted like they didn't even care about the handicapped.

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Shawnta Lee

The Hispanic girl working at the counter is EXTREMELY RUDE!!!! When people walk in she expects you to speak to her, she does NOT offer any customer service at all, and the manager is no better!!! He is just as rude! I told them about my experience with their worker and they brushed me off like that’s how customers are supposed to be treated!! DO NOT take your business there!!!! The manager actually condones the behavior of his rude worker!! I’m not sure if it’s my skin color that I was treated so poorly, but my mind is telling me differently!! Please DO NOT take your business there!! Respect is due even to a dog!!!!

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Daniel Grippe

They sneak a 30% up charge on everything and call it a 90 day guarantee, without asking you. I can see needing it for maybe electrical parts etc but not say window glass or a piece of metal bracket. I never noticed this until yesterday. So instead of asking if you want the 90 guarantee, they act like it's part of the pricing and automatically add it. That said the staff is always friendly here, and great to talk to! Next they(LKQ is a nationwide company) charge an environmental fee which is supposed to "ensure we provide you with a safe clean working environment" never mind the yard is covered in jagged parts and surrounded by an electric fence. Or the fact it says if you purchase the 90 Guarantee... You know the one they automatically add without asking, the fee is refundable... So why charge it in the first place. Make sure you specify when you get stuff that you don't want the guarantee if you don't actually want it, it's a easy way for LKQ to make a 30% profit increase for nothing on things like a radio bezel adapter which makes it more expensive than new.

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Chris Keel

BEWARE OF THEIR SCAM BEFORE SPENDING YOUR VALUABLE TIME AND $$$$. They won’t pick up the phone but instead all the recorded messages send you to their website to see what parts they have on hand. On their website you search by the make model and part name. It comes up that they have the part (in my case a rear bumper and step bars). So I rush down on my first day off and walk in. The lady pulls up the vehicle in their system, gives me a quote for the part I want. Satisfied with the cost I paid my entry fee ( mandatory to walk out on the yard). I go and load up all my tools and make my way out to the vehicle that I was interested in and it was stripped already of all the parts I was interested in. So the scam is, they lead you to believe they have the part with their “fancy” website with lookups for parts, then charge you an mandatory entry fee to find out they don’t have what they claimed to have. Why can’t businesses just be honest with people these days?

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Kristen Fish

UPDATE: I reached out to the link provided in the company’s response and have not received any response as of this evening 3/12. All I would like is my money returned as I did not receive the parts I paid for. —————————————————————— I recently went in and purchased 2 new windows that Dewayne handled for me. I paid $235 to have them taken off and provided to me. After I got into a total loss car accident from being blindsided, I reached out to get a refund because the windows were never given to me or installed. He was nicely holding them for me until I was able to come in for install. Dewayne first told me he would refund me and was sorry to hear what happened. I had to follow up myself multiple times regarding the refund. When he finally responded, he said he would only refund me $110 for the windows and the rest was separate. He had quoted me $235 for getting the windows to me. After several back and forth messages, I compromised and said I was willing to take $175 to move on. He refused to compromise, and then blocked me from further contact. He as a professional also told me that I’m not a good person, even though I was simply asking for my money to be returned since I no longer needed them after getting in a car accident. Now, I am out every dollar and never got the windows I purchased. All I want is my refund. It’s very disappointing to see the lack of professionalism, but I would just like to move on and feel it’s the right thing for the company to refund me for windows I never received. Dewayne has my number and the company can reach me that way.

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Sam Avazkhanov

Total scam with added warranties I pulled up all my receipts and they charged over $900 just for crap warranties please reach out to me so my lawyer can build the case against them.

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aaron limb

They went way up on price now and now all parts are vehicle specific. You’re definitely better off ordering online so you don’t have to waste your whole day to pay the same price you’d pay online. Also blue and gold in goose creek has way better prices and cheaper entry fee.

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Max Smith

Can't explain enough how garbage of a facility this. They are bottom feeders who will sell you some broken pieces of plastic just to make a couple dollars. Take your business elsewhere and don't waste your time here, this place deserves to go under and never reopen. Everything is far overpriced and trashed and costs literally exactly as much as BRAND NEW parts. The folks employed are about as trashy as the parts they sell. I guess that's why they work at a junkyard!

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cj cancro

LKQ has jacked the prices up on everything in there catalog. most parts are vehicle specific now and will increase in price depending on the vehicle value. they buy these junk cars for under $200 and then act like the parts are worth the same as gold. make the drive to Blue and Gold for a better junkyard experience.

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BigScary Horton

I shouldn't have been surprised that it's a glorified junkyard and would reflect as such in pricing. But when I got the receipt & saw all the fees and warranty info, plus the original price for a used part that I had to remove after paying an admission fee to gain access in the first place... I would rather purchase the item new next time. The price would reflect the amount of effort and time along with what the "used" price was anyway.

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Will Ramos

Taxing like crazy on everything now. Parts are cheaper brand new online. Not the stupid warranty and core charge, before those charges parts already being charged for more than new.

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Jessie Coleman

Teresa was extremely knowledgeable about the industry. With her experience and guidance I was able to obtain the necessary parts for my vehicle. I believe she’s a wonderful addition to the LKQ team.

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Alex P

Buyers beware!!!! They jack the pricer about a month ago and now steel parts cost 2-3 times from what they used to. Steel bumper $100 month ago now $300. Fender $60 then, $120 now and so on. Waist of your time now.

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Sampsun Smith

The layout isn't terrible, but compared to blue and golds, the selection is fairly lackluster. Blue and gold's also has a cheaper entry fee. And their parts costs are cheaper as well. LKQ seems to be charging quite a bit more than his reasonable. I was attempting to get a radiator, LKQ charges 105. Ordering one online, brand new, OEM, with shipping costs me 90. I would say that if you need a part immediately, it could be a good choice. But if you are willing to wait two or three days for a part to ship to you, it's going to be cheaper, you aren't going to have to pull it yourself, and it's going to be new.

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Adil Beraad

This place is a scam . I bought a part from them cash . They never gave me any receipt . I went back try to replace it or return it . They asked me if I bought it warranty ( on a used part ) . They never told me I have to buy warranty or gave me a receipt that have the return or refund policy nor have anything displayed at the Location . They just told me that they will do me a favour by allowing to swap the item but still have to pay an additional $3 entrance fee . I ended up paying an extra $3 and couldn’t find the part . Now I am stuck with a part I don’t need and paid more money for it .

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Chris Banks

Always had a good experience coming here. Very convenient having their inventory online so I can see if a vehicle close to mine is on the lot or not (which some other yards in the area don't do). Is it a bit pricey? Yeah, it is... but still cheaper than ordering the same parts online. Staff has always been excellent as well.

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Joshua Clark

My experience here hasn’t always been the best but I always leave with what I came for. That said, this most recent visit was about as smooth as possible. Like always, a simple $3 to look around. The lady at the front checked us in and searched for the car we needed without me having to prompt anything. I’d already had it up from the webpage but she wanted to make sure it was still in the same spot. I got what I needed and went to check out which is sometimes a bit stressful. The gentlemen at the desk were all smiles with manners to go around. A fair price for a plastic part that I just wanted for aesthetic purposes. I had the price list from the website ready to go but it wasn’t necessary. The same service as before but with great execution. I can’t speak for the other services but as someone who read the reviews before going the first time, I figure it’s only right to highlight the good just as much.

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Christopher Corneal

I would recommend LKQ Junkyard to anybody that needs a reasonable price on anything used because every time I have went to them they always gave me a good deal and reasonable prices on anything and I just got done going there today and I found two rooms off of the 2004 Chevy Suburban that when I see fit my 2004 GMC Sierra and I only paid about $280 that is with the rims and tires

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Jubei Roku

Trash.. not like pictures. Waste of money

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John Beaver

I was a little skeptical after reading some bad reviews. However, I decided to get a quote for my undriveable 2003 van anyway. The entire process was very smooth. We got a quote which was good for seven days. After a few days, we called to accept the offer. They set up a tow for the next day. We received a call the next morning to confirm pick-up, and later that afternoon, the tow truck showed up and took the vehicle to the yard. We showed up to the yard shortly after the vehicle arrived. After a quick inspection, they cut us a check for the exact amount of the quote. Process could not have been easier. Thank you LKQ!

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Jody P

Not there fault if they don't have it. Its a pick your part yard. They don't get your part or allow rolling carts. They do however provide hoists and wheelbarrow s once your in..they are not there to be technicians but they do have a knowledgeable staff. Every part is backed and last I was there even electrical parts were exchangeable.. I don't go often but I will be there tomorrow for coil springs.. I know what I need to remove what I want and I will be done quickly because the yard is organized and maintained.. Not exactly a man Disney world but I am going to get my dad and walk the yard when I go.. The inventory turns over and vintage cars are almost non existent but anything common in the last twenty years is almost guaranteed. I'm not a review type guy but I've had a great experience ever time I've been there.. Honest, no nonsense,courteous, and respectful staff.. I'd give them five stars but nobody's perfect..

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holli boyers

So I was told on the phone and at the desk that the wheel I needed for my Ford Escape was definitely there. I paid admission for into the lot and the Escape was there... stripped no wheels...why lie about it when I'll see it when I get in there ..completely false information and very sad that is not business...poor zero stars

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Alex Warren

For a guy who doesn't do car stuff very often, LKQ gave me the experience I hoped for. They were quick and to the point. I paid an admission fee, found my car in 2 minutes, got to work, got my part, brought it to the counter, paid a price you can't be anywhere, and I was on my way. Their staff is efficient and very friendly. I will be going back soon to get some more stuff. Looking forward to it!

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Robbie Harbin Monfort

I am from out of town and hit something in the road needing a tire rim. They were very helpful and kind in making sure i got what i needed and that it was correct. Also, helpful with their knowledge of Charleston!

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Robert Jones

Gave the lady my 3$ to get in, signed in, she then asked me for the 3$ again claiming I never paid her, she was adamant about checking the drawer to make sure she had the money she just got done putting in the drawer but didn't remember doing. The yard itself was pretty well organized but didn't have what I needed. Way she goes. Definitely will NOT be my first choice for used auto parts

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Sammy Arcelay

I purchased a set of rims and tires from this location in North Charleston and I went back an hour later realizing they don’t fit my car and they did not want to give me a refund because I did not purchase warranty. Then I ask for proof of their claim and the manager comes out and aggressively tells me that they’re not giving me a refund because I did not purchase warranty when only 45 minutes have passed.

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Tyler Heidtman

Had a car scheduled to be picked up from them. 10 minutes away from the pickup location I contacted the tow truck driver who told me to call him once I got there and had the car out of the gate. I called him 15 minutes later and he never answered for 2 hours. Finally got in touch with him at 2:45 and he said he would be there in 20-30 minutes. He never showed up and I waited another hour and a half and never hot a call back. Would never use again. If your selling a junk car go through blue and gold.

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Ally Mon

LKQ of Charleston was so helpful. We were on a trip to Charleston when the tire blew out along with our rim. We called LKQ and they helped up to find all of the cars that may have a matching tire. We were able to find one and get back on the road!

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Kevin Brown

Sold me a tire and rim. Charged me for a warranty I didn't ask for and on there receipt ,it says they don't give warranties on tires. Also charged me a core charge ,for desposal of fluid. I bought tire and rim from them. Charged me double for entry fee. 3 at gate. 4.45 on receipt. Will have to go back and talk to manager.

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Carolyn Robertson

I am a shop owner. I use LKQ all the time. If you are a smart consumer you will check inventory on the vehicle you are looking for. You can even check for compatibility at the register for the part you are looking for. That opens your car range to search even more. They offer warranties on these parts and a core also. Most auto salvage yards do not. Be respectful when you go in. I have watched people come and go. Customers can be nasty and pro-fain. remember you get what you give. If you have a question don't be scared to ask a person inside the building. There are part pullers out there but they are independent contractors. They are only about taking your money. Ask for a recommended parts puller. Those are the good ones. Do not be scammed. Always ask inside with a person at the counter or an LKQ employee. You get what you give is the most important thing to remember. I have dealt with them for approx 20 years. I have never had a problem.