Mars Used Auto Parts 21901

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anthony hawkins

Been here twice and the customer service is very poor. They are over priced little to no warranty on items and they take forever. This is the last time I will be trying this place. I recommend ( State Line Auto ) for all your used car parts, great customer service and very good prices.

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Carlos Bermudez

the inventory is online in cars-parts.com ...but sadly they don't allow clients inside thier lots. 200 plus 50 core charge for a 4.10 ford explorer 8.8 differential

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Malia Stevenson

They are very inconvenient, Called them to come get a window for my car that they told me they had. I drove all the way from baltimore just to get there for them to tell me they didn't have it after they specifically told me they did.

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Patch worxs

Called to make sure they had what I needed, They said they did. Drove an hour 20 to get it, than waited in there lot for 40 minutes. Than got told they didnt have it. Guy was super nice about it all I appreciate that but still waste of an afternoon

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Joshua Gillen

It was kinda a pain to get there but the price was fair

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joe hurwitz

Very nice staff . Were a big help with getting parts needed. The location is off the beaten path but not to hard to find. Pricing was in line and they had the part I was looking for

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Keontae Jones

I thought my first time experience at Mars Used Auto Parts was awesome. The associates there handled my concern for needing a 2012 Nissan Sentra Master switch very politely but charged $75 for a used piece. The day that I bought the piece is the day I decided to get it installed. Sadly, after getting this supposedly "Guaranteed" part from Mars Used Auto Parts, instead of my driver side window failing to work it was then my backseat passenger window failing to roll down. I called the day after purchasing this device for further instruction on a refund for my money. A manager by the name of Stony prompted to offering an exchange which I politely declined. I explained to him that the policy states (in writing) that all parts (including electronic parts) are guaranteed. I was also told by word of mouth by Stony (while I was purchasing the part from one of his employees) that the part is guaranteed. I would be just as hypocritical as Stony and the owner of Mars Used Auto Parts if I did not include that the Policy states 'No refund for Electronics". It is quite Unscrupulous of Mars Used Auto Parts as a Whole to honor part of their contract (No Refund for Electronics) and not honor their written/given word of "guaranteed product". I am highly disappointed in the owner that I have asked to speak to for about a week and was told by Stony "the owner doesn’t want to speak to you" and threatens to get me escorted by the police. Stony Constantly raised his voice at me today in front of his employee and slammed the window in my face twice because he believed that when I finally decided to exchange the broken piece (for an untrustworthy product prior to me going to the police) I was trying to pull one over on him because I had several master switches for the same vehicle and didn’t have a clear idea on which piece was actually there's. Now like I made mention of two sentences ago. He then tells me (after yelling at me over the past week when I contact him) “I am not serving you and slams both windows in my face, then decides to not exchange the broken piece he sold to me. To close out my review I would love to include that I asked time and time again for an email or a professional phone number to contact the owner and was told "the owner won’t talk to you. The owner doesn’t want to talk to you". I was referred by B&H Junkyard after being told B&H had a new part, they waited for me to drive there to tell me they don’t have it and send me to Mars Used Auto Parts. Very unstable team with very unethical and dishonorable decision making caused by their mindsets.

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Marc H.

Very polite and friendly atmosphere. Not to bad with waiting for a part. Excellent customer service. They got fair prices.

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Brian overby

Can I give it zero stars? They wouldn't let me look at the body parts first, I waited a long time for someone to remove the parts and bring them out. They listed the door and fender as A rated, they should have been F for failure. Parts with rust dents and missing paint are NOT a rated

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Nicole Beus Harris

Took a little while to get the part I needed but it was worth the wait at the shop. Negotiation was easy, part was perfect, and they looked up a couple other things I may go back for.