Pick-n-Pull WA 98037

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O Li

Worst experience ever! No customer service at all, no respect to customers at all! Friend of mine invited to visit this place. First of all, they are checked my "bag" 3x5 size! When I ask why, guy point to the wall - sure! Read and laugh- I keep there jack, torch, and other large heavy equipment - ok, this is funny... stupid but not critical. The guy open but not closed as it use to be my bag - ok... None of the listed vehicles were on yard. So, I just walk around and wait for my friend. Wasted $3 to look on nice view - wrecked vehicles. When we were checked out, my friend asked for price for something, keep another part in one hand, tools in another. And all begins!! Scream: - what in your another hand!!?!? - I want to buy it, so what would be prices, separate, 1st and 2nd part? Put it on table. Get the prices, said he don't like 1st part price, and will get only another one. Pull out card to pay, move hand to the pocket to pull out some small plastics (no one provide shopping basket there, right), another scream: - What in your pockets!?!.? He was really frightened, even me, staying next to him lost any idea what is going on. They are screaming on him non-stop. Threatened with cops. There is no way to understand or say anything. I seen he was shocked completely. My friend still shaking even today. I don't know how those people planning to do business with such attitude and "service" but I will never go there again, and will not advise anyone.

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Bethany Hanson

The staff here are all sweet and awesome, first off. Super stress free experience overall. I came in because I saw a 2013 Kia Forte, and I needed to replace a couple parts on my 2011. Had all the parts I needed, at a MUCH fairer price than the auto parts stores. Quick, easy stress free experience.

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Jose Ceja

I called and was put on hold. Waited 15 minutes, hung up and called back to ask two questions which are: 1. what is the expected wait time on hold? The lady on the phone answered my question with, “ Well, it’s gonna be longer and longer if you just keep on hanging up and calling back” And immediately put me on hold again. 2. What is the best time to call so that I don’t have to wait on hold? I never got to ask the second question. I called back five additional times and they would not answer my question. They kept on just putting me on hold. Terrible Customer service. Would highly recommend going somewhere else if you can. also would recommend to management to provide better training on customer service for anyone dealing with customers as this lady clearly doesnt care about customer service.