Pick-n-Pull WA 98037

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Mr. Smith

Completely unorganized, underpay by a huge margin, and have no clue what to tell you to have for paperwork. I had a car that I wanted towed away. Wasted time on the phone describing it and got an offer of $75. I needed the space so I agreed. This is the fun part. These guys use some other service that will call you from an 800 number with no official name associated on caller ID and if you dont answer, they just leave a message saying because you didnt answer a clearly potential spam phone call, they wont be coming. So, you get to go through the whole procedure again. Went through this three times. Initially, I was told that a release of interest will suffice for paperwork. When I first talked to the tow truck driver who DIDNT call from an 800 number, he stated that wasnt good enough and I needed a title. So, instead of sitting around the phone hoping to answer any plethora of random 800 numbers, I drove there with the title. Nope, not good enough. Needed MORE paperwork. I wont get into how rude the girl at the window was, but every exchange I had with her was unpleasant. zero customer service. Now, what I do advise, is use literally any online website that offers to buy used cars. Picknpull offered me $75. I sold it for $170 to a different company that actually KNEW what papers were needed, were friendly, called from a legitimate number, etc. Ive sold a few cars to picknpull over the years. I wont be selling another one to them. Ever.

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Steve Peters

Cheap auto and pickup parts but you have to get your hands dirty. If you are a DIY person save some money and get a used part for less. Go to the web site first and make sure they have your car at their location. To get on the yard bring your toolbox, there are handy wheelbarrow like containers you can bring them with to your row where the model year and make is located. You have to make out a waiver on a small computer screen, answer a few questions and it takes a picture of your face, then you have to sign and pay $3 to gain access. I located a Van, different year but the starter was compatible. Came back the next day and removed the starter. It was cold and wet but I felt a little like when my dad took me duck hunting in the winter and we got a couple of mallards. An adventure to save money on car parts. You need patience though. BTW you can get credit if the parts don’t work.

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Will Garcia

Unprofessional and Dishonest I had one of the worst customer service experiences ever at Pick-n-Pull. The staff clearly have zero training, and their customer service absolutely sucks. I told them I no longer wanted to do business and wanted my car back, but they refused and said they already had the title — basically robbing me in broad daylight. The store manager,Jay seastone, was extremely unprofessional, rude, and showed discriminatory behavior. It’s shocking that someone like that is allowed to Area manage. I wouldn’t recommend anyone to do business here unless you want to be disrespected and taken advantage of. Stay far away from this location.