Sam's Auto Parts Inc 48030

R

Rany Latif

So I just purchased a vq35hr motor from them. It says they test their motors to make sure it runs s well. I installed the motor which took me a week because I did it myself in my back yard. Bought all new fluids which cost 150 extra dollars only to find out the motor locked after first start. I am tired and beat from the installation and now devastated because I'm out time and money. They said they will exchange it after I bring it back which is o.k. but do they not realize how hard the struggle is to do all that work only to find out that they didn't test the motor. Ya I should've checked but why if they state that.. I am going back and hopefully they will rectify this wrong. If they do I will definitely post how they did.

D

Dario DD

The best quality parts, costumer service, hospitality and inventory than any of the used auto part stores in the whole area ! Hands up seriously. 👌🏽👌🏽🙌🏽🙌🏽🙌🏽🙌🏽

I

Imtiaz Ali

Horrible if I could give them zero I would very horrible attitude. The guy didn’t even want to talk to me all asked do you have an axle for a ford he said no. Fine then I asked him I have no question for a different car he hung up. Don’t do business with these people. Spend the 30 dollars more and buy them from an actual parts store.

L

Lobna Hodroj

I bought two cars here and had the best experience. I recommend them for anyone looking for a car and parts.

m

moe bazzi

Only pro to this place is the girl in the front and owner are very nice and polite. As for the cons, i believe the vehicles you buy off auction should be test driven before you pull the motor and trans and sell to your costumers. I purchased a transmission from this place from a 2008 BMW 335i coupe they had. I looked up the vin and found the car had flood damage and i asked the owner if the transmission was still good. He advised me it is perfect since the transmission is sealed and the car had 120K miles on it. After purchasing the transmission and a few other parts, I had to wait for a shop to be able to install it and that took about 45 or so days. After installing it my mechanic told me the transmission is slipping 3-4. after labor i was down around $2500. Soon after i called and they said my return period was only 30 days and that’s only for store credit. How can you expect me to install a transmission in 30 days? that’s not where the story ends either. i pull a vin report from the car the transmission was pulled from and it shows an odometer record of 180K from 2020? Cmon man, not cool.

S

Stephanie Andrews

My son ordered apart from them he called many times to make sure it was the correct part . He had to pay a extra 200.00 for shipping. It was shipped directly to the dealership. When it was received it was the wrong part not even close. They even said it was there fault. They want him to pay another 200.00 to ship it back then pay another 200.00 to ship the correct part. He in in the Navy and we all know they do not make a lot of money the are scamming him. Do no buy form this company the are scammers?????

A

Angeleah Gravedoni

I am reviewing from Ideal Auto Sales & Service in Negaunee, Michigan. We purchased an air bag control module from Sam's Auto Parts and upon installing it in our customers vehicle, we found out it was not the right part. We immediately contacted the company and were advised to ship the module back and a refund would be given as they did not have the part we actually needed. We went ahead and shipped the part back (we have proof of shipping and the tracking number from the post office even). After over a week of the part being shipped back to them, we had not received a credit. We called and spoke to a man who said "Electrical parts are not returnable, no one you talked to said to return it". We provided him with the employees name that we talked to and gave him all of the information we had. He again argued with us saying that no one there had said to return it. After weeks of calling, emailing, and faxing Sam's Auto Parts trying to get our refund, they just quit replying to us and stopped answering our calls. We are a small family owned and operated auto repair shop and this is so wrong! After months and months of trying to resolve this issue, we have decided to give up on contacting them about our refund and have resorted to leaving reviews for their business, in hopes of helping another customer and hopefully preventing something similar from happening in the future. We are not only out the cost of the part, but shipping as well. Buyers be aware!!! We will never do business with Sam's Auto Parts again.

K

KASSEM ZAHER

Horrible customer service!! Sold me the wrong part then tells me NO MONEY BACK only store credit for a part that the owner hussein hodroj sold me..gets upset when I said why store credit since you sold me the WRONG PART. He cursed my whole family out then started threatening me. All reviews are very similar on here. This place is a rip off..state of Michigan will be hearing from me to prevent other innocent people from getting hit with this SCAMMMM

Y

Yazan Awwad

Great service, great prices, quick and easy order. Dependable guys, especially Sam, you name it he'll do it. Just very pleasant to deal with, and I haven't even met him, I'm 300 miles away but he just sounds like a really honest straightforward person. Would recommend Sam's auto for all your foreign parts needs. 5 stars.

D

Diamond Mathews

Terrible place selling bad cars use other guys to sell them so he can constantly say he’s just a dealer he don’t work on the cars he selling or check them out so be aware.. STAY FAR AWAY FROM THIS PLACE

L

Liberty Lane

Should of looked at the reviews before purchasing. Worst experience ever. They DO NOT test parts whatsoever, bought a electrical part from there, asked if it was tested before because it was not a cheap part. Took it over to a shop they charged me labor and the part didnt even work, had to buy a new one and get it installed again, and they wouldn’t refund me my money. Kept making excuses that he doesnt have the right amount in the drawer for a refund and to come tomorrow, for three days straight, i ended up throwing away the part. place is a scam, and so is “sysco” an employee there.

J

Jon Craig

My experience at Sam's Auto Parts was very good. Sam was extremely professional and helpful over the phone as well as in person. Once arriving there, Ralph was also a huge help with quickly obtaining the part that we needed. The part was in decent condition and was a fair price. All in all, I'm pleased with Sam's Auto Parts and would recommend them to others.

a

adam pincince

Worst experience ever!!! Ordered a part on Monday was told it would ship on tuesday. Then on Thursday they call and tell me they want more money for the part even thought I was told it came as a complete unit. Finally got them to send it complete and was told it would ship that day. Called back Friday to get tracking number and was told it still had not shipped. Then called Saturday and was given a tracking number. On Monday ups still told me tracking number was invalid. Tuesday was assured it was sent out friday and told if I didn't have it on Wednesday I would be refunded my money. So Wednesday I call and they tell me it was just shipped on Tuesday and when I mention they said they would refund my money was told they never said that and to get bent. I WOULD NOT EVER RECOMMEND DOING BUSINESS WITH THIS PLACE!!!!

L

L D.

i purchase a engine for a cadillac paid my mechanic to install it. it was a bad motor had to my mechanic to take it back out again when call called Sam's auto they didn't even care and gave me a hard time. they told me the the engine was good and running false. DO NOT PURCHASE ANYTHING FROM THIS B/S PLACE

G

Gary Johal

Waiting for a refund on a part they were supposed to have shipped on Aug 7. Been emailing and calling them ever since we placed the order for an update. Finally got one. They never shipped it. This is 2 weeks after the order was placed. PAID IN FULL VIA CREDIT CARD. Calling visa tomorrow to file a report. Also talking to my lawyer. Shady business practice. I have been running a automotive repair facility for over 10 years have never been mislead this way. Disgusting. Straight lies. Stay away from this company.

Z

Zayd Alkhadashi

Worst service ever. I wish I can give less than one star. I tried them multiple times for our business. Every time I call and ask about the part they said they have it and when I drive up there to go pick it up they either can’t find the parts or they say they don’t have it most of the time they try to sell me the wrong part just so I can go and not complain this is very unprofessional. They waste my time to drive to their location and then they just say sorry, It’s not fair to waste peoples time and just say sorry that doesn’t work for me. I recommend avoiding dealing with this place.

T

T farrell

Call Andrea, she's the best. Fast service and fast shipping. My order had a small issue that was quickly resolved by Andrea. Professional attitude and courteous staff. 5 stars.

M

M. A.

We ordered a part on Saturday and paid $200 for it. They arrange to ship it on Monday. Never delivered it, so we called and they said they want more money!!! Scammers will never do business with again

T

Terry

scummier Scummier scummier Scummier !! I called him ask about door he said i have come now to pick it up i drive about 20 miles he said I want show you the door on the car ? After that i didn’t see he say sorry it’s sold. I said that’s ok I want 2 Axel and 2 Control arm right side for Honda Accord and dogde caravan . He said everyone’s it’s Busy ، you should wait 40 minutes or i can deliver to you after you pay , i Piad for him after 7 hours he delivered he. Say i forget 1 axel i ll back soon i wait for him he didn’t come i call next day he said well delver today after noon he send to Mechanic shop .the axel it’s Damage and send left control arm I asked him right next day I take part come to see him he go to look for right control arm I wait about 40 minutes he said I don’t have and he the axel it’s for you i send good one i say return my money he said i can’t I give you stores credit!! What you think i do with him

M

Mark Nano

Sold me a factory amplifier that didn't work. They guy sisco said 30 days if it dont work well give you another one. Now they won't answer my calls or come to the counter to talk to me.

A

Ali Alkabi

If there is a star under zero I will chose for him. They give u wrong parts then tell u no refund Scammers and crooks!!! Stay away from these people I WOULD NOT EVER RECOMMEND DOING BUSINESS WITH THIS PLACE

D

Dan Newton

DO NOT BUY PARTS FROM HERE!!!!! Horrible customer service, owner is never there. Tried to return a bumper and never a call back or owner is never there to take care of the return. Parts are garbage and they charge you top dollar.

A

Ali Alkabe

هIF I SEE Minus stars I GIVE him all five stars this for his family friend and worker with him its so bad place dont do biasness with them i call him about part he say i have come now to pike up when i come he say its sold sorry but i have still on the car you can pay now i ll deliver tomorrow he send different part i come back to him he say sorry i dont have i give you store credit i told him give me money he say i cant i threw the receipt on his face because i don want come back again

A

Aaron's adventurez

I've been going to sams auto for 3 years now and he always has the best prices and the hards parts to find im always happy with the products and service that he provides i would definitely recommend him if you work on foreign cars.

V

Vitaliy Shchepanskiy

I have bought parts from Sams Auto for a couple of years now. Every purchase was the best price in Metro Detroit area. If you need parts for a foreign car Sam is your guy.

S

Scott Robertson

Don't waste your time here, I tried to return a motor which was the wrong motor sold to me and I'm told there is a 30% restock fee!! The restock fee is not on the receipt and they will not work with me even though the motor was incorrect, so complaint is filed with BBB and contacting local city officials to help in correcting this problem!!

P

Parlae Xclusiv

Avoid this place at all cost selling bold cars wit bold parts

A

ART Htown

I've purchased an engine in the begging of January 2015 with 30 day warranty. Engine had a crack on the top, now they are refusing to refund my money. Had this engine for 2 days. Very bad and rude people to deal with.

R

Rameses 187x

Said he had good prices over phone but once inside shop he gives rate according to this national price guide. Sucks for people who don't have alot of money to spend.

A

Aj Jad

DONT WASTE YOUR TIME HERE, Crooks that want to rob you. They give u wrong parts then tell u no refunds. These people lie about everything.