So I just purchased a vq35hr motor from them. It says they test their motors to make sure it runs s well. I installed the motor which took me a week because I did it myself in my back yard. Bought all new fluids which cost 150 extra dollars only to find out the motor locked after first start. I am tired and beat from the installation and now devastated because I'm out time and money. They said they will exchange it after I bring it back which is o.k. but do they not realize how hard the struggle is to do all that work only to find out that they didn't test the motor. Ya I should've checked but why if they state that.. I am going back and hopefully they will rectify this wrong. If they do I will definitely post how they did.

Only pro to this place is the girl in the front and owner are very nice and polite. As for the cons, i believe the vehicles you buy off auction should be test driven before you pull the motor and trans and sell to your costumers. I purchased a transmission from this place from a 2008 BMW 335i coupe they had. I looked up the vin and found the car had flood damage and i asked the owner if the transmission was still good. He advised me it is perfect since the transmission is sealed and the car had 120K miles on it. After purchasing the transmission and a few other parts, I had to wait for a shop to be able to install it and that took about 45 or so days. After installing it my mechanic told me the transmission is slipping 3-4. after labor i was down around $2500. Soon after i called and they said my return period was only 30 days and that’s only for store credit. How can you expect me to install a transmission in 30 days? that’s not where the story ends either. i pull a vin report from the car the transmission was pulled from and it shows an odometer record of 180K from 2020? Cmon man, not cool.

Horrible customer service!! Sold me the wrong part then tells me NO MONEY BACK only store credit for a part that the owner hussein hodroj sold me..gets upset when I said why store credit since you sold me the WRONG PART. He cursed my whole family out then started threatening me. All reviews are very similar on here. This place is a rip off..state of Michigan will be hearing from me to prevent other innocent people from getting hit with this SCAMMMM

terrible service i bought a engine and paid for an extended warranty and it was no goood be for the warranty ended and they are tryn to give me the run around

i purchase a engine for a cadillac paid my mechanic to install it.it was a bad motor had to my mechanic to take it back out againwhen call called Sam's auto they didn't even care and gave me a hard time.they told me the the engine was good and running false.DO NOT PURCHASE ANYTHING FROM THIS B/S PLACE

Worst service ever. I wish I can give less than one star. I tried them multiple times for our business. Every time I call and ask about the part they said they have it and when I drive up there to go pick it up they either can’t find the parts or they say they don’t have it most of the time they try to sell me the wrong part just so I can go and not complain this is very unprofessional. They waste my time to drive to their location and then they just say sorry, It’s not fair to waste peoples time and just say sorry that doesn’t work for me. I recommend avoiding dealing with this place.

I am reviewing from Ideal Auto Sales & Service in Negaunee, Michigan.We purchased an air bag control module from Sam's Auto Parts and upon installing it in our customers vehicle, we found out it was not the right part. We immediately contacted the company and were advised to ship the module back and a refund would be given as they did not have the part we actually needed. We went ahead and shipped the part back (we have proof of shipping and the tracking number from the post office even). After over a week of the part being shipped back to them, we had not received a credit. We called and spoke to a man who said "Electrical parts are not returnable, no one you talked to said to return it". We provided him with the employees name that we talked to and gave him all of the information we had. He again argued with us saying that no one there had said to return it. After weeks of calling, emailing, and faxing Sam's Auto Parts trying to get our refund, they just quit replying to us and stopped answering our calls. We are a small family owned and operated auto repair shop and this is so wrong! After months and months of trying to resolve this issue, we have decided to give up on contacting them about our refund and have resorted to leaving reviews for their business, in hopes of helping another customer and hopefully preventing something similar from happening in the future. We are not only out the cost of the part, but shipping as well. Buyers be aware!!!We will never do business with Sam's Auto Parts again.

Called ahead, said they had my part available. Drove over half hour to get there and not have the part at all. "Ahhh sorry" Wasted over a hour of my busy day. Could use so organization.

My son ordered apart from them he called many times to make sure it was the correct part . He had to pay a extra 200.00 for shipping. It was shipped directly to the dealership. When it was received it was the wrong part not even close. They even said it was there fault. They want him to pay another 200.00 to ship it back then pay another 200.00 to ship the correct part. He in in the Navy and we all know they do not make a lot of money the are scamming him. Do no buy form this company the are scammers?????

Waiting for a refund on a part they were supposed to have shipped on Aug 7. Been emailing and calling them ever since we placed the order for an update. Finally got one. They never shipped it. This is 2 weeks after the order was placed. PAID IN FULL VIA CREDIT CARD. Calling visa tomorrow to file a report. Also talking to my lawyer. Shady business practice. I have been running a automotive repair facility for over 10 years have never been mislead this way. Disgusting. Straight lies. Stay away from this company.