Shaw Auto Parts Inc 83201

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Samantha Archibald

Update to add! They put the damaged bed back up as not damaged! Don't get ripped off.After months of looking for a bed for my husband's truck, we finally found one here. So we hurried and sold the flatbed on his truck and bought the one from Shaws and were super excited! Fast forward over a week later they call to say it is ready. My father in law drives from Blackfoot to Pocatello with a trailer to pick it up for us. After they put it on the trailer he noticed something wasn't right, so he called my husband and sent pictures of the damage. They didn't remove all the bolts before they tried to lift it off the truck with a fork lift and destroyed the bed. Then preceded to try to get away with it, hoping my father in law wouldn't notice when they loaded it. And on top of ALL of this now that we have sold the flat bed that was on our truck we CAN NOT drive it because it has no bed which equals no lights. My husband had plans with it and we are out there a well. So not only did they waste our time and money driving there they have also put us out a vehicle that we NEED! Now we have no idea how long we will be without a truck until we find another bed. I would not in a million years recommend this place to anyone looking for parts at this point!

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Kevin Jeppsen

Thanks Shaw's! Very helpful in finding a door and quarter panel for my car that ran off the road. They had the door in stock and had to order the quarter panel. Easy to deal with! Paid for prior to pick up, very smooth process, highly recommend!!

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Jacob Nicholas

I order a lot of used parts and if I could give this place zero Stars I would the few parts that I've got from them and taking forever to get here and they seem like they don't care if you have another option definitely use it

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McWooody

Great place. Great people. I needed a new frame and Margie went above and beyond helping me find the frame within a day. I couldn't be more happy about my experience. I will definitely be reaching out for more parts.

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Ross Henson

Arnold helped me to source a 2006 Jeep Wrangler Windshield frame. To ensure that I’m not getting a rusted frame (common Jeep problem), he explained the process of pulling the part, inspecting with photos, and if it’s rusted out, I do not have to accept the part. Great service! Thanks.

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Gretchen Rowe

I'm torn. Trying to sell them my totalled car was kind of difficult and a bit frustrating, but they offered me the best deal on my car and they are the ones I eventually sold it to.Definitely the top place I would recommend for selling a totalled vehicle in Pocatello, especially if you're like me and had under 100,000 miles on your car. They know what the engine and transmission and other parts are worth. Yeah, I could've sold my parts for WAY more than they offered me if I had had the time and setup to pull the parts. But I didn't, so this was definitely a good deal for me. They offered me literally over 10 times more money than some other companies I talked to.The frustrating part is that you have to email them in order to offer to sell something. But this is because their buyer lives in Utah, so it makes perfect sense. He is pretty quick about getting back to you, and he set up the tow and everything for me. All I had to do afterward was go into the main building to sign the new ownership and pick up my check. But going into their main building is frustrating. In the front room, all the employees take calls, so they sit on the phone and don't make it a priority to help you out. My first time there I was asking if I could speak to someone about selling my car when they confirmed that I did have to email. The lady who spoke to me said something like, "But the car has to be in your name in order for you to sell it to us. You do know that, right?" as if I looked too young to own a car or something (I'm 25).The next time I came by to sign over my car and get my check, I had to stand around for a good 10 or 15 min. A few employees finished calls and didn't ask me if I needed help, but instead kept taking new calls. Finally the same lady told me I was in the wrong room for what I was trying to do. You have to go back behind their desks and down a few hallways to get to the right place to sell your car. The lady I spoke with in the back when I signed over my car was AWESOME. I just wish the people up front where you enter the business were a little more friendly and helpful. A little more emphasis on customer service here could go a long way (and this is coming from someone who works as a customer service agent for a call center).

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Jared Crapo

The Staff at Shaw Auto parts is AMAZING, they always go out of their way to make sure our orders are filled in a timely manner and if there are any issues with parts, the situation is quickly taken care of! I can't say enough about the service they provide for us in the Auto Collision Industry!

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Enoch Weaver

Absolutely awesome shop! We came here for a new spare tire, and they hooked us up really nice and fast. The last mechanic to work on our car switched an important piece to the tire mechanism without telling us, and these guys helped us fix the issue at no charge. Every staff member was super friendly and informative. 10/10 would go again

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Rebecca Wall-Scoffield

I'm very happy with the used tires I bought today. Unfortunately they didn't have my exact size so I went up to 65 but the price I paid for 4 tires in this good of shape made up for that. Thanks Shaw's!

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Wesley Mathison

There was miscommunication in what part I ordered, but Paul handled the situation very well and helped me find the correct part and get it shipped to my house.