Sierra Auto Recycling 93555

A

Adrian Hughes

Customer service at this shop is honest, detailed and simply amazing. I promised to write this review because Speedway more than earned it. I drive by this shop every single day to and from work and I've never known who they are or what they do. I haven't had auto work done at too many places in this town since I haven't lived here for very much of my adult life and I've always either gone to shops that were on the busy main streets or were suggested by coworkers and friends. I didn't know this shop even existed until Daniel Koch reached out through a Facebook post I made when looking for help when my engine started to break a couple of weeks ago after work. I reached back out to Daniel and in our conversation he assured me his shop could handle the job I needed done from start to finish including towing the car, sourcing a used replacement engine and removal and replacement. I've never needed an engine replacement before but I knew I was in for a costly repair. Que Ser a, ser a...such is life. Daniel did his best to ease the pain while still giving stellar customer service. He called frequently to address any issues no matter how small or how large that had anything to do with the fix. I requested some extra work as well like a brake replacement and an extra leak test. I wanted to be sure my fix would last. He was honest about every issue and would tell me if he felt it was urgent or not always giving me a choice before he took any action or ordered any parts. He was always willing to take pictures or to show me in person so I could verify what he was saying but I trusted him through and through. When all was said and done he had the car for less than a week. When I went to pick up the car he had restored my headlights at no cost (Something I really needed done) he had the car thoroughly cleaned, the a/c was recharged (an added service it needed and we discussed) and he was sitting in the driveway ready with the vehicle for me to test drive when I got there. He was remarkably fair on labor costs and truly honest to his every word. It's unfortunate this happened and unfortunate I needed to bear the cost of these repairs but Daniel made this experience as pleasant as he possible could and I appreciate him so much for that. I will definitely return here for service. Fantastic experience.

j

joeyautomd

Excellent customer service very convenient scrap metal recycling yard, just pull on the scale, wait for the announcer and pull up to the first available employee for directions. unload your vehicle weigh it again and get paid

B

Bart P

This has been the best experience I’ve ever had with a wrecking yard in 10 years of being in the automotive business. Joe went above and beyond for me on a $100 order. Found my part which wasn’t easy, arranged shipping, followed up every step of the way with a phone call and email(rarely happens in this business especially on small orders), and saved me a lot of time and money. Joe, thank you for the excellent customer service and your hard work.