Was stranded while camping out of cell phone range and our ride was late because of it. Once picked up, however, we (wife and dog) were treated with empathy and kindness. Our driver, Neil, was capable and confident as well. We had laughter and great conversation en route to a transmission shop. Neil even insisted on handling our luggage once we were ready to roll and once we arrived. Total gentleman. Neil knew the location and area of our destination and even had thoughtful recommendations about it. Though repairs were extensive- and we were stranded without our camper van for over a week- we remember the professionalism, service and courtesy from Neil and Smitty's Towing.

I came back to Santa Barbara Airport after 5 days of travel to find a flat tire. Smitty's was there within 20 minutes and got me on my way. Rich(?) the driver was super friendly and efficient and the gal at dispatch was really nice. Thanks for a great service experience. Service: Tire change

They responded right away and we’re so kind. My son and I were stuck late at night with a flat tire. The dispatch was extremely helpful she got Robert out there right away and he was so patient and kind he even let my son watch him fix the tire. It really turned our bad situation around and we really appreciate their prompt service. Service: Tire change

Service itself was great, very friendly. But I missed an important appointment for my car because they were over 5 hours late! I understand that law enforcement calls are important, but I wasn't informed until about 2-3 hours after my appointment. Service: Car towing

In light of the stressful situation, the guy who changed tire my entire made my entire day. He was so kind, friendly, and he kept cracking jokes while he was working on my car which put me at ease. He also worked very quickly, and was done in less than 15 minutes! Could not have had a better experience.

Our car hit a deer in the middle of the night, in the middle of nowhere! This towing service was so helpful! No auto services open so he helped us find a reasonable hotel for us and the totalled car to spend the night until all businesses opened the next morning!!! Thank you for your kind exceptional service! Service: Car towing

They were very late, violating promised pickup times repeatedly, but eventually provided the requested tow late in the day. They also failed to talk to the receiving party when they promised in the morning.Smitty's also has a disfunctional relationship with AAA. The two organizations observe different rules about who can commit whom, and the customer loses! Get your acts together, and keep your customers informed!

The technician was professional. Towed my car pretty quick once he arrived however it did take them like 4 hours to arrive from my initial call. I’m not sure if they were just real busy or it might of been AAA that caused the delay. Service: Local hauling

Lexus was having issues starting so I called AAA. Kyle, from Smitty’s Towing, pulled up and immediately tried to help me revive the vehicle. My first impression of Kyle was unbelievably pleasant — you don’t run into people like Kyle very much. Don’t get me wrong, most of my encounters with people is pleasant and that’s because most people are actually really good humans. But my encounter with Kyle was just on a different level. He did not want to give up on my car and attempted every trick to get it running. It’s very obvious he enjoys helping people in the community. Smitty’s is lucky to have him on their team! Thanks for the tow, Kyle! Car is up and running after repairing the starter.Service: Car towing

The young man that help load my car after an accident I had on Sept 20,2021 8-9pm on 166. Was extremely helpful. Made me feel more at ease. Thanks to that young man that came to my rescue 🙏... Service: Car towing