Smitty's Towing 93117

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Lady D

Yuck, who likes to get towed for anything... Well it happened, and I had the pleasure of getting greeted by Dave. Dave was professional and smiling, and put my anxiety aside. I feel like he enjoyed the customers and improved my tow experience. Top Tier customer service and a delight... Smittys had a wonderful, clean flatbed come and was timely. This is definitely when most customers would say is not out best moment... But thank you, Dave coming in happy and friendly to haul my EV baby away... PS. I lucked up and got this company via AAA.

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Félix Painsecq

My Ram promaster campervan had a breakdown on the highway at night, had a very professionnel and helpful lady on the phone that immediately sent a tower. Everything went perfectly and the price was more than fair given the task. Special thanks to Anthony that has been very nice and friendly on top of being super efficient ! Would recommend !

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Rob Supple

I have used Smitty's twice. Their front office is responsive (Andrea?) and the tow truck guys are always polite.

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Kara Reed

Such a wonderful experience. My tow truck driver, Matt was very professional and quick. I highly recommend this family owned company. Thank you for all your help!

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Fred Razo

My driver 2 nights ago - outstanding gentleman- Volvo C70 transmission goes out - I was gonna have it towed to Los Olivos - he suggested Swede Automotive for the following morning- outstanding decision - he was completely professional - held the vehicle in town until I confirmed services could be performed by Swede- called the next morning to confirm- appt scheduled he towed and it was a great decision. Excellent recommendation and follow through - can't ask more than that - 👍

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Brad Newman

Thank You for the really awesome service and fantastic communication!! Highly recommend in all regards.

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Melani Guevarra

Our insurance company contacted Smitty’s towing to tow our car to the autobody repair shop after it was involved in an accident. Mike Rivera was the tow truck operator that showed up. Mike was very professional, knowledgeable and helpful and took great care of our car and his customer service skills made us much more comfortable and calm. Thank you Mike! You deserve more than 5 STARS!!!

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Naidelyn Olea

I’ll like to thank Mike for his excellent customer service. Super amazing guy and he’s super caring. Thank you for making sure my dad came home back safe. We both appreciate what you’ve done to help us all out ! Keep up your amazing job

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Anthony Borunda

Brian showed up quickly, and had a great attitude. He was very helpful & pl professional! He tried every way to help us to get the bike started I really appreciate the service he provided for us! If anybody needs to get there vehicle towed cost me Towing great service! Thank you ! sincerely Anthony

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Marci Zermeno

Mike went above and beyond the call of duty! We had a very stressful situation and he took the time to figure out the best way to get our truck unstuck with the least amount of damage to it. He had such a great spirit and attitude and showed a lot of skill and ingenuity. I felt so blessed (and surprised) when he cared enough to call me to check on us- especially because we had run into more trouble and he came back and rescued us again! Ours was not the easiest job but Mike worked tirelessly and saw things through until our truck was safely home. This kind of compassion and work ethic deserves more than five stars!!

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sophie Chen

Mike is awesome, 10 out of 10 service! He’s wonderful! The service was great, he came to fixed my issue efficiently. It was around 10 pm, after he finished his work, he left, and after 1-2 mins he called me and told me: if I were you, I’ll leave this place immediately because this is really not a safe place to stay at this time. (I was extremely scared since I’ve never broke the car so I stay in the car and texting my family after he fixed it and I didn’t leave that place) he was waiting for me to leave one block away and wants to make sure I’m safe, he even told me to follow him he’ll bring me to the freeway(I was so scared and I’m afraid of driving at that time) I’m international student and I don’t have family in the states with me, I feel so helpless since I’ve never dealing with this situation, thanks Mike , he’s the best , I can’t imagine what’s going to happen without his help!!!!!

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Kris Bell

Got stuck in a ditch late this morning, one call to smitty’s towing and they arrived with in an hour. Shout out to Nick for being professional and getting the job done! Great job you guys.

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Jeff Sullivan

Had a 30 foot Moving van plunged of road into the mud and 3 tow companies there to try to retrieve the unit to no avail. Called Smittys and they had the truck out in a short time. Very nice equipment!! Next time they will be my first call… Thanks guys (and gals)

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Dan Gollner

Was stranded while camping out of cell phone range and our ride was late because of it. Once picked up, however, we (wife and dog) were treated with empathy and kindness. Our driver, Neil, was capable and confident as well. We had laughter and great conversation en route to a transmission shop. Neil even insisted on handling our luggage once we were ready to roll and once we arrived. Total gentleman. Neil knew the location and area of our destination and even had thoughtful recommendations about it. Though repairs were extensive- and we were stranded without our camper van for over a week- we remember the professionalism, service and courtesy from Neil and Smitty's Towing.

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Morris McDermott

Made a mistake earlier on smittys that bad raining was for a different tow service! These guys were great!! Showed up when they said the would!! The Gentleman that helped was very helpful friendly . A1 customer service!

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Kimberly Conway

They responded right away and we’re so kind. My son and I were stuck late at night with a flat tire. The dispatch was extremely helpful she got Robert out there right away and he was so patient and kind he even let my son watch him fix the tire. It really turned our bad situation around and we really appreciate their prompt service.

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Beth Olson

I came back to Santa Barbara Airport after 5 days of travel to find a flat tire. Smitty's was there within 20 minutes and got me on my way. Rich(?) the driver was super friendly and efficient and the gal at dispatch was really nice. Thanks for a great service experience.

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818 R6

Disgusting practices. I called AAA on a Friday night to schedule a tow for 9AM the next morning for my motorcycle, at which point the AAA representative CALLED SMITTY'S to confirm they could take the tow the next morning (which they did). Come next morning, I received a call at 8:45AM saying that they were overwhelmed with calls and would call me back at 9:30 with an update. No problem, right? At 9:30 I got the call back from an extremely confrontational lady who tried every which way to get out of having to do the tow, claiming that it would not be covered, that they didn't have a flatbed available, and that AAA made a mistake in the service order. Ultimately, I waited until 4PM, missed a necessary medical procedure, and was stranded in extremely hot weather for an entire day as a result of this company's behavior. I was also later told that the same witch from Smitty's called AAA and CLAIMED THAT THEY TRIED TO REACH ME THREE TIMES IN THE MORNING AND NOBODY PICKED UP... a complete lie. Long story short: If I had a one-of-a-kind Ferrari with a flat tire that needed to be towed from Goleta, I would much rather send it to a junkyard to be scrapped than have it be towed by these crooks.

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Cindy Jones

Service itself was great, very friendly. But I missed an important appointment for my car because they were over 5 hours late! I understand that law enforcement calls are important, but I wasn't informed until about 2-3 hours after my appointment.

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Mia Griff

In light of the stressful situation, the guy who changed tire my entire made my entire day. He was so kind, friendly, and he kept cracking jokes while he was working on my car which put me at ease. He also worked very quickly, and was done in less than 15 minutes! Could not have had a better experience.

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Mikah Dusette

Mike from Smitty's arrived very quickly and saved the day. I locked rental keys (and my house key, elderly and infirm parents' groceries and medications, etc...) in the trunk ... The rental agency's solution was to tow the vehicle to LAX, have me uber to get a replacement rental and then get to LAX to retrieve my possessions. Totally unacceptable. Whatsmore, I was parked in handicap spot with fractured ankle and would not have my placard. Mike got the car opened but there still was not trunk access to get the keys. He referred me to a locksmith and the problem was solved in ½ hour. He even phoned back to make sure I wasn't still stuck! My parents got their groceries and medications on time. No LAX! Thank you Mike!

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Heather Poet-Johnson

Not good. Solid three hour wait. No call. No address confirmation. When I called to how much longer (at the 2.5 hour mark) and found I needed to give them the correct address, I was met with total disrespect and unprofessionalism at every juncture. It was unfortunate because I did completely understand that it’s right before the holiday and they are probably overwhelmed and regularly expressed this while trying to have basic tow needs met. This kind of bad attitude across the board is not ok. The driver who picked up even threatened to “take it to the yard” if the shop wasn’t open. Total unnecessary meanness. Happy Thanksgiving. I would never voluntarily choose this tow shop and hope to never have to deal with them again.

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Sherline Martinez

Our transmission gave out on us in Goleta on our way home to Oxnard from Pismo beach. I believe the drivers name was Dan or Daniel and we’d like to thank him very much for making us feel at ease and comfortable about our situation. He was very kind, professional, social and made our ride home very pleasant. Great driver!!! Safety safety safety P.S i really hope i got his name right so he can get the recognition he deserves. Thank you for your service!

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Jesse Yeager-Diamond

Had an ETA of an hour, Fredrick arrived in less than half that. I had never changed a tire before and he took the time to patiently teach me step by step and let me get some hands on experience. All in all, amazing customer service. Thanks again!

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Veronica E Vargas

Daniel was super nice and waited for me after the jump start didn’t work, he took me to a shop he recommended and everything was smooth and easy! Thank you Daniel!!💛

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Hobbs Tea

Lance with Smittys towing was the best!! Five star service! Great communication, gets the job done, happy personality, easy to work with, very knowledgeable with his equipment and truck, protected our towed vehicle. Would highly recommended Lance and Smittys towing!! Lance saved us!! Thank you Lance!!

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Anne Mccollum

fantastic!! Kept us informed on timing and were timely and courteous!!! Flat tire in monsoon rain not fun but Smitty’s was great. Thanks

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Spring

My battery died. They arrived right on time and jumped it. Told me i needed a new battery and even showed me a printout of my battery and explained it. They changed my battery for a new one right then and there didnt cost a lot either! Walter was very nice and proffessional. Great service very happy!

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Patty Vargas

The technician was professional. Towed my car pretty quick once he arrived however it did take them like 4 hours to arrive from my initial call. I’m not sure if they were just real busy or it might of been AAA that caused the delay.

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Dan Costello

I thoroughly recommend Smitty’s. I was waiting for AAA for 4 hours then gave Smitty’s a call and David picked me up within 45 minutes. He showed me how to access and attach the tow hook in my front bumper that I was unaware of, he was very experienced and really nice. Ask for David, he’ll take care of you :)