AR1 Auto Parts and Sales 98901

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Tevan Hildreth

I called them when they posted a new Ram, with the tailgate I needed in the same color as my pickup, they sent me additional pictures to verify no damages. They assisted me, I had to be a little patient with them, they honored their small cash discount posted inside on the wall. Over all cool guys to deal with, keep in mind this isn’t Walmart and parts aren’t pulled until payment. How you treat them is how they will treat you. I am happy to have a new tailgate after crunching mine at work, I traveled 2 hours to them and would do it again. I can post pictures later. Thank you AR1

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Chuy Arevalo

Beware of this place my dad purchased an engine from them for $2100 that was supposed to be A grade but is damaged in multiple spots.The Engine was promised to be delivered to our home which they never did. It took several calls from two separate numbers to get a hold of someone to find out what was happening with the engine. The engine now had minor damage to the timing cover which we opted to work with and just pick up the engine ourselves. Upon further inspection once back home I have found damaged intake manifold,coolant bypass valve, oil filter housing, side motor mounter bracket. Which now has me questioning the engines integrity. Beware of this place and do not prepay for anything without inspection.

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Daniel Aguilar

The only comment I have is the following. They do not check if the part is available or not, since I had to travel a considerable distance, the loss of my time and the expense of gasoline since they are not going to reimburse me the money. I would like them to be more professional. And if it were their fault, as in my case, they would cover the expense of gasoline, since no one gives us gasoline for free and they want to solve everything with an apology. Sincerely, a customer who is not satisfied with their work

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Casey K

Looking for wheels to use as dedicated snow tires, I called three(3) place local to me. AR1 had what I needed, at a reasonable price, and even agreed to stay open a few minutes past their closing time because I work out of town, and might not have been able to make it to them by 5pm. I consider that good customer service.

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Dent Rx

Professional and easy to deal with, I would definitely recommend them and will use them again. Thanks guys.

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Suzanne Dodge

Tried for 3days to order on line, talked to 4 different people, but the call would drop while waiting on hold. One call held for 57 mins, and I hung up. I called and finally got a person that took care of me, in a matter of minutes. Parts were delivered right away! I was surprised how quickly they arrived. I think it was 2 days.

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Erendira Calixtro

I do not recommend this place they ordered a head light for my car came late and it wasn’t the right one they said. They were going to exchange it for the right one to leave my Brocken head light to compare when the right one came in it never came in they keeped my head light and claimed that it got thrown away while. Being in there care not professional at all by that and. I had to be calling and calling them they would put me on hold and. Hang up..all the guy said was sorry like. How do you tell someone to leave there thing with them and. They can’t take care of while in there care it’s a lie that head light is worth $600 dolors they probably keeped it and. Repaired it really unprofessional of them for that I should of read the reviews seems like the same problem Stay Away From This Place !!!!!!

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Elvia Ramirez Montiel

I Order a part and they said that they will have it yesterday 09/19/2024 and it’s the time that they don’t have it they said until Monday that happend to one of my relatives to

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K T

Stay away from this place!! BEWARE Jesus is a manipulative liar and will make it seem like he’s going above and beyond for you until he makes a mistake and doesn’t stand up on his word. He will order you parts stating he needs a VIN number for the vehicle you are ordering parts for but will still order the wrong parts, make you pay for them before ordering them and when you come back to return any parts he will deny that he ordered them wrong and that it was a mistake from the seller for the part. Wouldn’t take back parts that were wrong and scams you out of your money. So please be very careful and pay attention to what you’re ordering because he will make a mistake. Also there is no management available at any time. They will steer you and give you the run around when you ask for management. The worst business to make any type of business with. If I could give them -0 I would. Never coming back here again!

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Antoinette Zarate

The person I spoke with was very polite and let me know they could order my part right away. Transaction was quick, and I got my part within a week. Their business was recommended, and I will be recommending in the future as well.

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Lost Sinner

Oscar was awesome to deal with, did everything they could to save me some money as well. I work at a different yard and it’s good to know there are other companies that make buying easy, even with how busy they are, they still made sure to follow up with me. Thank you again!

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Felicity Cox

Ordered an ABS module for a dodge journey, found a specific part number i needed to properly install. They ended up not having the part number and instead sent me a different unit with a different part number. They guaranteed it was compatible and would work. Installed and the board was fried. Zero communication. It then took over a week to finally have them acknowledge and refund after several calls.

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Vanesa E Martinez

well priced . Was expecting my part to arrive Tuesday but got here Thursday. But joe was kind enough to stay after hours to make sure I got my part by Thursday since I get off work late. would still definitely recommend AR1 for your quick needs been a client for a while and not disappointed. Great place to find vehicle parts .

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DIMAS V.F

They were really friendly until I wanted to return something. I paid online and when i got there the part was wrong and i wanted to get refund. If you wanna return something even on same day, even if you didn’t use it they’ll charge you 25%. So if you paid $1000 for a part they return 750 instead $1000Do not recommend them, their policy is a scam. Worse experience I ever had.

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James Harden

I ordered a Honda rim it took over 5 Days and multiple times stops in there to just tell me it would be here the next Day which it never happened then they charged me $96.00 for a used rim they also were rude about it like they were being put out wouldn't recommend get parts from them stay away!! James Harden

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Automattic Van

Service was helpful until there was a problem. I can't count how many times I've heard, I will talk to my manager and call you right back.". It was only outdone by "let me put you on hold. For just a second. " update. It's been a month. I heard I'll call you right back again today. Latest Jesus lie. The part is waiting to be shipped. Same thing that was said 9 days ago. When I asked to speak with shipping, he told me they did not have a phone. I guess he is running out of stories as they are getting more wild. By the way Jesus goes by Joe when it suits them.

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Shannon Dooley

A friend of mine recommended me to go here and they had just the part I was looking for. I was immediately greeted and asked if I could be helped with anything or if I was looking for anything specific. The guy's name was Oscar, he was very friendly and helpful. Within minutes he was able to locate the part I needed for my vehicle and helped me with purchasing it right away. While I was purchasing the part he let me know that it normally takes 24 hours to get a part pulled but that he was going to do his best to try and get it to me before the end of the day. He was very considerate of the fact that the part we need is for my AC to work and having two small children how important it is to get it working ASAP with the weather being so hot. He also came outside and looked at my vehicle and is going to look for a few more parts that I need. If you want excellent customer service and not just a pushy salesmen along with great deals go see Oscar. I highly recommend going and checking them out!

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Conner Sweeney

Excellent customer service, prices are fair, and they have a well stocked yard. I worked with Lupe and Oscar to get a speedometer and a Toyota engine, and they both made sure everything regarding the transaction was clear. Although AR1 was very busy when I visited, both individuals made time to take me out to the yard or leave their desk to talk to me and ensure I was satisfied with my purchases.

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Tim Bales

Very polite and very helpful people to deal with. I needed parts and they got them for me. If they didn't have them they ordered them for me. Thanks and would highly recommend!

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auto 206

Such a great group of people. We needed a transmission from them and we sent our office manager to pick it up. As soon as she walked into their very busy store she was greeted and told where she needed to go. Oscar and Azi were so super helpful. They unloaded the core transmission for her and loaded the new transmission and made sure it was securely tied down for her long drive back over the pass. The only negative thing I would say is that I didn't like the credit card fee when buying such an expensive item already. But we would gladly buy from these guys again.

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Bri Mackey

Great staff, was able to get the parts I needed and have them pulled for a great low price!!! As a working woman with no experience with auto work, it was nice to know they were taking care of it. This took a load off of my shoulders and I also appreciated being able to text photos and questions. Thanks again to Azi at AR 1 for making my experience worry free!

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Melaney Wilson

super awesome & good guys to work with here! always want to help you find what you’re looking for. been working with Jesus over there, great & helpful guy to work with. as long as your patient with them & willing to follow up a couple of times, they are busy, but they got you!:) would absolutely go through them again & recommend them to others!

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Eric Monroe

My first time ordering from AR1 and having the part shipped to my Address. It went very smooth And all my questions were answered by Jesus. He explained everything well and I had no problems following instructions. I will be ordering from this place again.

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Mahir Zarifović

I had great experience with this shop and would recommend them. They are well organized all the way from answering on questions via phone and paying thru messages. Jesus was really friendly and helped me to get part for my Ford Explorer. They offered me shipping to Vancouver, WA in reasonable price but I had some things to finish in Yakima so I’ve stopped by. They went over and beyond with the assistance and I had replaced my damaged hood on their parking and they took my for free of charge. Would definitely come again. Also I would recommend them to keep posting part paint code on the website.

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Talitha Wick

Great customer service both times I’ve gotten parts here. Joe helped me this last time. They had the parts when one else did and when i couldn’t find parts anywhere they called me back weeks later when the part came in!! Highly recommended.

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Gary Rogers

Joe helped find the part I needed. It is refreshing to see genuine customer service. Joe was super quick corresponding via text as we worked to verify the part was correct for my vehicle. I am picking up the part, but if I needed it shipped, shipping time was just 3 business days. This was my first time doing business with them, but Joe made a excellent first impression. Thank you, Gary

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Konko

Don’t recommend to buy from them. They Missunderstood and sold me wrong part. After I wanted return it they changed me 25% “restocking fee” which is 75$ from my 300$. Salesman unprofessional and will do anything to not return you your money in full amount

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Ryan Warner

Oscar was very helpful with great customer service. Unlike all the other wrecking yards In town instead of just telling he didn't have the part he did a search and was able to order it from another yard. When they didn't ship the part he sent a guys to pasco specifically for my part the day it was supposed to be delivered. Thanks Oscar and AR 1!

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Jael Adonay

Jesús was great at first! I had given this place a 5 star. But after hours of being on hold for my parts, and no one could tell me where they were. They always said they would call back but never did. I honestly think Jesus never order the parts. He kept telling me it would get here different days. When my husband showed up to their place they couldn’t even find a tracking number to our order. This place gave me a headache. Never again will I consider buying here! And you shouldn’t either! If I could give it a zero star I would!!!

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Michael (Chefzilla)

Called to find glass for my car and Oscar was very helpful on the phone. I paid online and he helped make it the easiest transaction I've had at an auto parts store. Thanks guys keep up the good work!