AutoZone Auto Parts 39183 (n/a)

B

Brandon Fields

This place has horrible customer service. As a man who works in sales I appreciate good customer service but didnt find any here.I came for a diagnostic on my car and asked the store clerk for help with doing it. He just hands me the diagnostic machine like i know exactly what to do. As he stares at me as if he's ready for me to walk away now... i ask: am I supposed to do it myself? He simply answers, yea!Well i go back to my car, search on youtube how to do a diagnostic, learn where the spot is to check it and finally return just for him to tell me (after plugging in the machine)... is the check engine light on? I say, no. He then looks as if im mentally disabled and says... no codes gonna pop up if the check engine light is off.(maybe that info would have been helpful BEFORE I TAUGHT MYSELF HOW) Then I say well i didnt know that as i shrug my shoulders.He doest say another word to me just stares as i walk off and say... i appreciate it (lying of course) and i get no response.I understand if u get annoyed with a customer if they are acting a type of way... i just merely asked for a diagnostic and he could clearly care less what my needs were. Glad everyone else seems to love the service though maybe he was having a bad day.Thanks DewayneFor absolutely nothing

o

old one eye

Called ahead to make sure they had my part, it was sitting on the counter waiting when I walked in. In-out-done... that's what you want right???

D

Dante Molle

Update: Autozone reached out to me to help clear up the issue. The district manager reached out personally and helped clear up what the issue could be - surface charge vs. full charge on a dead battery. He was incredibly helpful an has made this a much better experience.Rating updated, original review below.Possibly giving misleading battery test results. I took my car in to have the battery tested one evening and the service tech said it was bad. All fine and good until I took it to the dealership to get a replacement (leased car/battery under warranty) and the dealership test came back as good. Obviously one of the tests is faulty, but since I am unable to verify, I'll leave the review at 3/5