Braven Auto & Metals WA 98258

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Racer Rob

The entire team was very nice and professional and I dove 4 hours one way to purchase a 1885 Mitsubishi Starion and they also made the sale very easy and actually fun! I love theses vehicles because my shop is one of the few shops left that work on these, and we specialize in restoring them! Thanks again! Dr Rob AKA OBD-1 Kenobi …😎

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Nathan Jensen

I was enjoying my time here and the people seemed friendly enough but after I left I realized I had been charged twice for a radiator when I had only bought one. The error occurred, I believe, because I bought the radiator and moved it out to my vehicle. Then I went back in and got a few more parts like the radiator support, AC, and some random wires. However, it was at this time I was charged again for a radiator. I realized this when I got home and decided to call them up and ask if I made a mistake or if I was actually charged twice for something. I was, I thought, very polite and was in no way insinuating fault of anyone - I was simply trying to rectify a wrong if there was one to be corrected. The women I talked to made it sound like it was my fault and I should have informed them that there was no radiator the second time I was paying. Aren't you supposed to know the parts you're selling? Could I have just said I had a tire and been charged for just a tire? Obviously, that's a bit of an exaggerated example - but you get the point, I hope. Then they said if I came back and showed them that there was no radiator they could give me back store credit for it. They made it seem like it should be no big deal for me to just turn around and drive back, which no, it wasn't but to drive back for a possible $40 store credit that I will never use because I won't ever be visiting again? Nah, I'll pass. How about recognizing when you made an error and make it right? I run my own eBay store and I would NEVER even consider treating my customers in this fashion. Just wouldn't fly. I strive to make my customers happy, even if I sometimes feel like they might be overstepping a bit but it pays to make your customers happy because then you don't end up with bad reviews that make your company look bad. I wanted to like this place, I wanted to make repeat trips - but that won't be happening. Sorry, but customer service should be first and when you make a mistake you might need to take a bit of a loss but that's why you should strive to not make mistakes in the first place.

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Eric Soder

really appreciate these guys - whether I am dropping off a water heater, or dumping a load of scrap metal, always fast, efficient, and happens to be only ten mins from me so always convenience for myself. Make sure you bring ID, as they do require identification to take any metal and issue you a check.