Browning Auto Parts 78747

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Heather Long

Not a good experience. Although the guys were not rude to me, their customer service is poor at best. Called for a part, was told they have it, come pay today and I can pick it up the next day. This was a red flag, but I rationalized it by thinking maybe they have orders folks don't pick up and are being wise with their labor costs. Fine. Spent over 2 hours traveling to their location. Paid for the part. Gave phone number to call when it was ready. Hadn't received a call, so I called them to ask for an update. Was told the parts guy is removing it right now, we will call in 15 minutes and let you know its ready for pickup. Not long after we are informed they dont even have the part. Never did. We can come back and get our money. Had to drive all the way back to their location miles past the airport in the heavy traffic. My time, gas, and sanity were all wasted by this poor business standard. Do better.

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Justin s

I needed a flexplate for my older model toyota. A new one was gonna be a special order with at least a two week wait. I called browning and they said they had one available. They were very courteous and professional with all my questions. It took a couple days to have it ready, but it was because of a recent ice storm we had In central texas. I recommend browning auto parts to anyone in need of a special automotive part for their vehicle. Thank you browning

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Mary Dixon-Bridwell

I needed a couple of parts for a 2013 Ford Edge; as Ford was "guessing" on what was wrong with my lift gate. Browning was quick to look to see if they had them in inventory and I was able to pick them up and have them installed. Worked great. Saved me several hundreds of dollars than at the dealership. I appreciate their quick response and willingness to assist! Highly recommend them.

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Shay Williams

This place is bad on communication i called one day they say they have motor and can get it to me the next day then wen i go to pay for the motor they tell me we can have the motor in a week so i wait a week NOBODY CALLED ME AND TOLD ME ANYTHING SO I CALL TO CHECK ON WHATS GOING ON AND THEY TELL ME THEY CANT FIND A MOTOR SO IM LIKE WOW OK SO WEN I TRY TO GET MONEY THEY SAY WE HAVE NO CASH SO NOW AT THIS POINT I HAVE TO WAIT FOR MONEY TO HIT MY CARD WEN I PAID 400 CASH AND 133 ON CARD THIS IS BAD BUSINESS AND I HAVE SPENT PLENTY MONEY WITH YALL BEFORE....🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾

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Sam K

They had the part I was looking for but they turned me away by their customer service. The guy on the phone was acting like he was doing me a favor by providing info on a part I was interested in. Just because you have a part that I need does not make you a king. Invest time on your customer who is calling you.

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Rachel Plant

Recently my car broke and I did not know what I was going to do! I called the folks at Browning Auto Parts and they saved me a TON of money and helped me get back on the road when I did not really know what I was looking for or doing! They have earned a customer for life!!

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Derek Painter

These guys are good honest folks that will go above and beyond to help you get what you need. They recently underwent a location change so things like the phones, online info, and inventory were a bit out of whack during the transition. All of that is fixed now and they are ready to help you find what you're looking for. While they are working out of a portable temporarily, the facility being built on their lot will be state of the art. It will be designed specifically to streamline the salvage dismantling process to ultimately serve the customer better and faster. So go check out their new location. They are ready to serve the community for years to come.

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Amber Barbee

Talked to mr. Mike and he found me a hood for my 96 honda accord and ordered asap and getting it today.. awesome customer service and very quick action before rain hit. I've been looking for one for over a week

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Clive James Whatley

They made me waste almost a whole day! The address on their web page has not been updated and is not their actual address, it’s 30 minutes away. They confirmed to me over the phone that they had the alloy rim in stock, I travelled 1 and 1/2 hours from San Antonio. I arrived at address in disbelief because they had changed addresses but not bothered to change it on their webpage. Then they couldn’t find the donor car, then they told me that actually did not have the rim I needed, horrible experience!

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jonozilla

Walked in and was met with rude employees. They told me they had the part and it would take 15-20 minutes to get picked up. All I needed was a wheel rim. They assured me the one I was waiting for would be the right one. After an hour and a half the wheel finally arrived. It was the wrong size. Left and will never return. If you are looking for any part make sure to be overly specific because the staff talk like they know what they are talking about but do not. Overheard an employee say to someone on the phone "that car is actually made in North Korea"