Chancey's Wrecker Services 30906

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Troy Hamilton

As a local business owner myself of 1man1vanlogistics. I highly recommend Chanceys wrecker svc. if you're ever in an accident. I total lost my work van last Monday night. In the past, I've had bad experiences with many of these other wrecker svcs here in Augusta. But at Chanceys my vehicle was locked in a secure site until I was able to recoup every single piece of my work equipment that was in my UNLOCKED van. It's says alot about the integrity and professionalism of this business. Thank you for serving this community!!!!! Chanceys was the first name to come to mind when the officer asked who do I want for the tow as I was on my way to the hospital.

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Bigmoney reallyhavin

Derek is a USA Army Veteran. He took care of me and this company is amazing. The front desk staff kept me posted on updates and the driver we a professional. Great service = A great business

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Shawn Johnson

If I could give less than one star, I would. This company has absolutely no professionalism when it comes to communication, with their clients OR their fellow employees. I have used them 3 times now, and the only nice thing I have to say about them is their drivers are very kind. Unfortunately the main office that takes care of most of their communication is atrocious. We have been overcharged for towing fees, had to call to get the issue fixed, and still was given attitude by Ashley, who is usually who answers the main phone. We also called to schedule to pick up our belongings out of a vehicle at their salvage yard and we asked to come at 2:30. We were told we couldn’t have someone meet us until 3:00, and then when we showed up on time (5 mins early to be exact), no one showed. I had to call to find out what was going on, and then was told by Ashley that low and behold they weren’t going be able to get anyone out to us until at least 3:30. There was no attempt to call us and let us know that the time had changed. There were also several other small issues each time we used this company. Again, the drivers are great, but don’t expect the main office to give a single crap about you or basic customer service in general.

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angela marshall

The worse ever! I would not even use them to tow a child’s play vehicle! Unorganized, unapologetic for issues THEY create. And for whatever reason cannot give out owners name to make a complaint. Probably because they do not want them to know of their incompetence. I use AAA but from here on I will be paying any other towing company for services. My fault- you absolutely get what you pay for. Awful awful awful.

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The Walker Family of Augusta

The lady taking calls as well as the driver were so nice! Made us feel so well taken care of. Got to us so fast and was able to move our bus with ease. Driver knew exactly what he was doing. Lady taking calls was like a small town friend - just so nice.

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Tru News of Facts !

On 1/16/2025 at approximately 8:30 Am, I contacted AAA to have my vehicle towed to the dealership. After about five minutes, AAA stated that Chancey’s Wrecker Service will be contacting me shortly with an ETA and it could take an hour. I patiently waited for about two hours before calling AAA back for updates, however, AAA sounded baffled to know that Chancey’s hasn’t provided any updates. AAA called back with an update from Chancey’s around 10:15 Am saying it will be another hour before they can get someone out. At this point, I am becoming very frustrated, so I contacted Chancey’s myself and they said they will be sending someone out to me shortly. It’s 12:05 now and I still haven’t received help! SAVE YOUR MONEY AND TIME!

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Charlotte Chandler

I'm writing this review for my husband who has been waiting for the last 4 and 1/2 hours for someone to tow our car. Four blocks originally was told was going to be a 2-hour wait. Now the batteries run out on the car. He has no hazard lights and his ass end is sticking out in the middle of the road Menifee. I am lucky that I had someone who was able to pick my child up from the car. This is ridiculous. Get it together and USAA will be hearing about this

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Deirdre Ready

I actually went to pick up my car thinking that it was still drivable and it wasn't and it was very nice of Miss Karen to take it off my hands I just have to sign the title over to them

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Ashley Barboza

Horrible i waited 2 hours they told me 2:05 arrival ! I called at 2:18 and they told me a entire whole 45 min more ! When i asked why nobody contacted us to let us know we could have called a different tow she laughed like it was A JOKE. ! I dont find it funny its a holiday weekend an the auto body closes today on a Saturday and they lied about arrival time an then didnt have the DECENCY TO CALL AND LET ANYONE NO THAT THERE DRIVER WAS STILL ANOTHER 45 min out ! People have children an lives an this place was HORRIBLE ! The woman on the phone should. Be real proud of her customer service skills ! You never know who the customer is !

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Benjamin Sales

Worst experience ever in the CSRA area if i could give zero stars i would. The lady I talked to on the phone must of hated her job, just rude and nasty. Waited over 3 hours, called another towing company and was towed and dropped off in 30mins!!! Avoid this company at all cost unless you have hours to waste.

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Alex Ott

I would give chancey's towing a terrible review. They towed my truck from a mall parking lot and when I called them they didn't even realize they had the vehicle on the lot. I had to call 2 other times to get a correct answer. As I'm on the phone they were not the nicest people to talk to and didn't seem to want to help or have any answers. I would never recommend this company absolutely terrible service.

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Mark Silva

The driver gave me an amount and then said he couldn't take a check. When my credit card statement came they had billed me $65.00 more. When I called, the person who answered said it was for the hook up fee on top of the per mile charge. Then she said a very dismissive "sorry". Well I am too, because I will never use them again nor will I recommend them.

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Acee Mone

At residence to get keys out of car dispatcher told me to come back Monday when I informed him it was my house key he said its nothing he can do stated I would call authorities told me who would contact a driver but I would have to wait 20-25 minutes but since I have an attitude he would not assist me. Just got out of accident on meds just needed keys.

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Tracie Parker

Chancey's service is exceptional. They were dispatched through my AAA service contract. While I had an endless sea of poor service issues with AAA. Chancey's follow through, professionalism, and courteous, thoughtful engagement was the only thing that kept me from losing my mind with AAA. The driver (Parks) that was dispatched to provide a jump service was so professional and friendly. Truly great experience all around with Chancey's.

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Brian Burrows

Excellent service! Called before arrival, arrived on time! Vehicles are extremely clean and the operators are the very BEST. I am very happy I called the Chancey's!

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Rusty Reid

Waited hours longer then the ticket/Eta said they was going be. When I called the 3rd/4th time cause the hung up on me and asked where they was the lady argued with me that I never called before and no one in the office talked to me and raised her tone with me. Ultimately had my insurance cancel the request to go with another company.

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Wolfdog11756

Despite some jerks who love to be angry, which I read in other reviews, y'all are absolutely wonderful. Kind and thoughtful. Thanks and if I need any tow assistance it will be y'all.

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Salante Yvonne

WOST EXPERIENCE EVER!!! It was so bad I hung up the phone and told the girl that answered I wanted to talk to her face to face. The dispatcher LIED about what I’d have to pay saying as long as I didn’t it keep it over night it wouldn’t be a charge. Then the girl, I wouldn’t dare call her a woman, asking to send personal information to her cell phone ( photo identification ) for what? If they had a corporate number I would call so fast to clean house!! Yall gotta hire better and more KNOWLEDGEABLE people. See you all soon💋

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Stephanie Logan

They towed my car after an accident. Everyone in the office was incredibly kind and helpful when I went to get my personal items out of my car. Explained how everything worked with the insurance company and what I had to do to release my car.

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Crista Paulk

Staff is rude and they charge you whatever they want. Every experience I’ve had with them has been horrible. They do not care about their customers or the community. They have the corner market on towing so they treat people how ever they want. Sad!

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Phillip C.

Although my towing time was slightly delayed, the dispatcher was pleasant to work with and kept me up to date on the driver's location and estimated time of service. The driver was very respectful to me and my vehicle and provided excellent customer service. I am really impressed with how smooth the process was.

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Donyelle Henley

The person that towed my vehicle in was very nice and respectable. Nikki the receptionist was very pleasant every time I spoke with her and very helpful. But, Merritt (however you spell her name) is rude! She need to take notes from Nikki. I didn't like how she over talked my fiancé while trying to get clarification on a few things.

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Tony Duncan

I had a 67000 pound boom lift stuck in my front yard in mud. they came out same day with their giant winch and pulled me right out. They were awesome every step of the way, I was severely stressed, but the operator was very confident and he was awesome! Chancey’s will always be my go to for life.

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Heirloom Rose

My son had his truck towed from his brother’s house to Lexus in Augusta. Upon arriving 30 minutes early to pick up the truck, the driver gave an incorrect credit card number to his office which was declined. The driver (said) he called my son twice and my son didn’t answer so the Chauncey’s office manager gave the driver a directive to IMPOUND the vehicle. The total charge to take the truck back to Lexus was almost $500. This was THEIR mistake. I had to pay for THEIR mistake. If I didn’t, the daily impound charge would keep accumulating. We all understand that if somebody’s vehicle has to be towed, there’s already a hardship that is glaringly apparent. To USE the hardship of the struggling working class against them is completely unethical and is conducive to loan shark strong-arm tactics. NEVER use these unethical opportunists. They wouldn’t even entertain the idea of splitting the outrageous charges 50/50. Don’t forget that what comes around, goes around. BTW; my son was mowing grass when they say they called; he couldn’t hear his phone. I’ll be checking phone records for a timestamp and I’ll see them in court.

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kevin segovia

Just want to share my experience with this company the driver make a great job but the person behind the phone was the most disrespectful and rude, they even try to involved my military CoC for a mistake and miscommunication they make. Just hoping they can improve the awful treatment. I just put 2 star for the driver if not they don't even deserve a star.

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shakelah sellers

My daughter and I was in an accident today about 6:30pm this evening and a tow was called for both cars and Chauncey’s came out and Kris sat with us for over 4 hours while we had to wait for EMS to arrive which was @11:45 pm and he was very sweet, patient and understanding!

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JUAN.C padilla

No starts… avoid to use this company highly unprofessional people,night costumer service rude and verbal agresive ….they don’t care costumers.

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Fremy Perez

Called on a Thursday to make an appointment to pick up my bike on Monday at 9AM because I was closing on my house and needed the Bike out of the house by 11. 9AM rolls around and nothing. Waited till 10:30 and called the office. They told me they had a whole bunch of accidents they needed to take care of before they got to me and that they should be on their way in 30-50 minutes. Accidents happen but I would’ve appreciated a call letting me know they were going to be late at least. At 11:00, I called to cancel. Ended up going with another towing company that were punctual and tried to stick by the time we both agreed.

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Bryan Bailey (Beetle)

Although I thought I needed a tow, I was able to get unstuck on my own. This was the “ONLY” company to have a “HEAVY” available on the weekends.. Everyone else in the area was understaffed or to busy to help.. YES, I was stuck..

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James Campbell

Truck broke down at 7:00, called and said that someone would be out in an hour, sat with truck till 11:00 and no one came, called Reeves Wrecker service and showed up in 30 minutes, if you want someone reliable, call Reeves