Chancey's Wrecker Services GA 30906

T

Thomas Kaszas II

Chancey’s is a great wrecker service. However, this driver was tailgating me on Bobby Jones while I was riding at 61 mph in a 55 mph speed zone on Bobby Jones with a car on tow. He then blew his air horn at me, went around me and then wouldn’t you know it, got stuck at the same traffic light as I did. The boss might want to know about this one. Thanks.

M

Michelle B

I had a very disappointing experience with Chauncey’s Towing Company. When I walked in, there were four employees including what I assume was a clerk who saw me but chose not to acknowledge my presence for at least 10 minutes. Instead, they sat scrolling on their phones and laughing with each other. Eventually, a clerk named Karen came to the counter. There was no greeting, just a blunt “what do you need?” I explained I was there to pick up my car after it had been towed by a vendor. The instructions by the vendor clearly stated that I needed to show proof of cleared citations , which I did. Even after providing this proof, I was charged an additional $228. When I asked what the charge was for or how it was calculated, I was told very rudely — “it’s a flat rate,!” The lack of professionalism, courtesy, and basic customer service was shocking. Not only did I feel unwelcome, but I also received no clear explanation for why I was being charged when the towing was initiated by the vendor. The rate is insane when the distance what very short and not overnight. Overall, a terrible experience and I would not recommend this company to anyone.

M

Maxime Zozobizan

Same as all other 1 star reviews. Poor respond time and poor communication. I put in the ticket at 10 am they never showed up and called my insurance that they picked up the vehicle. When you call they state the driver will be there shortly. I explained the repair shop your taking it. She said we will be there shortly. Did not happen. The only explanation I got was there were a lot of accidents today. So I guess my tow got bumped for others.