Copart - Dallas South 75172

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Jason Mcroy

We bought 2 trucks from here that were supposedly runs and drive and had no issues with them other than a few scratches. When we got the vehicles one had a blown engine and wouldn’t start , the other one was damaged by their forklifts and damaged the fuel filter system and diesel tank . They hide their vehicles flaws on purpose to promote their vehicles.One of the vehicles was missing a battery and the oil cap , so they decided to not take a picture of the engine bay as they should.Their GM won’t take them back and is unreasonable and is unprofessional overall. Definitely will not be purchasing on any vehicles from this branch anymore.

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Amy Gunn

Worst customer service ever. Waiting with no one in front of us, then told oh you have to check in scan the QR code. Never been here before and don’t know how it works but all the staff is sitting in their chairs eating and talking to each other. If this is the type of people they hire I don’t know how they stay in business unless you prefer to be ignored and get told I am going to lunch. Wow if I could less than a 1 I would. Waste of time and gas to get here for shitty service.

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Speed Automotive Services

Be aware of this auction yard they show the vehicle in pictures then when you pick up the vehicle you get it vandalized and missing parts and more damaged than it shows in the auction listing. I bought a vehicle and someone in the auction stole parts from it like dvd screens , dvd, tailgate lights and pulled the wires tried to connect the manager but he didn’t do anything even he didn’t ask his employees or did any sort of search about the issue he wanted me to prove that these items were missing inside the auction! . If he just checked the cameras he would figured out the vehicle condition when my driver loaded it . So if you buy a vehicle from this location make sure to take pictures / video on site before leaving otherwise you might get screwed out like me

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CARRIE MOODY

I have nothing good to say about Copart. Apparently their employees do not know how to do their jobs. For over 3 weeks I've been trying to find out how to proceed without having the title for my vehicle. No one here knows. A salesman at a dealership told me that I could go file for a lost title. I did so and brought the certified title in myself, so they can have the insurance release the check for my car. They cost me 3 weeks of paying for a rental so far. I still cannot buy another vehicle until I receive the check. I am livid at the incompetence of the staff at Copart.

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Tosin Olajide

If I could give them no stars, I would. Walked in and no one spoke to me. 4 women at the desk and not one said anything. Worst customer service I ever experienced.

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Lauren Wood

I haven't been this frustrated with customer service in a while. The place wasted half of my entire day. I needed to pickup some of my items from my car that had been in a collision. I get there and stand waiting to be helped for about 10 minutes until another lady finally asked if this is where we stand to be helped after we both had been ignored. They then tell us we need to sign in with the QR code. If you watch us walk in and stand in line behind people at the desks, how hard would it have been to say "Oh, check in is right there with the QR code." After I do that, I wait my turn and they tell me they have to move my car to the personal space where I can get my things. I wait for 25 mins and then check on it because how long does it take to move a car? She said there were 4 cars ahead of it, and she'll tell me when it's ready. I wait another 30 mins before checking in again and telling her it has been an hour. She then looks and it had already been moved. So who knows how long I was pointlessly waiting for my car that had already been moved. Since it took so long, it put me going back home in the worst rush hour traffic. The whole ordeal from leaving my house to getting back to my house was 3.5 hours. All for 15 mins of me grabbing a few items that had been left in my car. Horrible horrible customer service. They were lazy and unorganized and you can tell they didn't want to be there or care about helping anyone.

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Juan Garza

I've been to Copart facilities in Nebraska Missouri , Kansas and Colorado. This place is by far the slowest most inefficient of all. One lady working while 4 others just kept walking around and chatting with one another. So lazy they don't even leave the chair to get copies. The worst part is it wasn't even busy. 5 o us waiting to get paperwork. I don't think I will ever pick anything up from the place again unless it pays double the regular fee.

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Tony Gunn

Clean facility, pain in the ass to deal with. They have a counter full of employees and zero folks in line. "We can't help you with anything until you check into the app." Naw if I get online I'll get what I need online thank you very much.

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Jose Vazquez

Been waiting for 1 hr. My waiting time started 1hr. Ago at 5 min an hr later my waiting time is 8 min now this is just a waste of my time doing the sign in stuff..

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Sam Alfiomy

The worse people ever never I saw on my life very rude ,disrespectful . The wait time to get a vehicle is ridiculous. You will be waiting for 2 hours. The communication between the office and the yard is non existent. If they got on the same page, then things would probably be faster. Nobody should have to drive for hours 2 hours to wait 2 hours to get loaded. To read so many 1 star reviews and not fix their problems is beyond

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Joe Rodriguez

Be aware of this auto auction, very rude customer service , i been out here for almost 3 hours to pick up 1 car , and they still haven't load me , i tryed talking to the supervisor, but looks like they don't care , i paid $99.00 dollars for car load out , and even with that still haven't been able to get loaded , GM , NEEDS TO TAKE A LOOK A THIS AND TAKE CARE OF IT , . VERY DISAPPOINTED 😞.

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Steve P (ChaoticCaveman87)

Great company to work for, some yards have worse crews than others but keep in mind that it's a salvage auction, a car listed as run and drive might not be street legal. If you want a drive worthy car, copart does have them through their new BluCar program. You will pay more for these cars because they are usually much newer, nicer, and have lower mileage than anything else in copart.

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Christopher Hernandez

This is the worst place u can be the staff is so rude they just look at you when you stand in line waiting to be called then they take their time when they do asks you what u need the owner needs to hiring better staff

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Caspian Auto

horrible place to buy vehicles selling and advertising vehicle the removing parts and guess what if you don't want it then you screw yourself because they don't pay for those parts and as you see their rewires that's what they are. IAA by far better that these people.

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Vasyl Gyrych

One of the best Copart locations.. I'm carhauler.. very quick.. professional.. and easy.. 5 star..

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Victoren Hooker

No matter your appointment time you may have to wait 4-5 hours to get loaded

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Olim

I will never come back here again because I wasted my precious time standing in line for 2 hours to get a car from here.

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Jahan Zazai

Totally unprofessional staff who have no manners and very rude, It seems they have gathered people from the streets!

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Wesley Krzysztofiak

That’s how Every Copart should looks like !!!clean organized and quick

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Marc Ashdown

Took a 45 minute line to be able to tell someone they had my wrecked vehicle so I could get my personal belongings out of it. It took 10 minutes for them to look up my vehicle with what looked like some 90s era outdated software. Then another 70 minutes waiting on the couch for them to retrieve the vehicle that would take “no more than 40 minutes”. This place can give any doctors office a run for its money on wasting time. They apparently don’t excel at their number one goal of safety with the “zero days accident free”. If fortune is kind, I’ll never have to come here again, and I’ll be glad and apparently safer for it.

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Sim Transport LLC

This place is absolutely terrible ! The lot managers George and Jeremy are terrible and unprofessional, staff is extremely lazy and unorganized, I have visited this place several times to cklllete a auction transaction and the vehicles and trailers were either lost or not able to be located due to the lack of organization on the lot, absolute terrible Copart facility I have ever visited! They will loose your items them make you fight to get your money back or make fake promises to make you leave them will not respond to your messages or calls ! I would not reffkment doing business with this facility and avoid any trust with the staff

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Aj Okere

This is literally the worst auto auctions I have been too. They are barely staffed and when they front desk associates are there, they just look at you like you are non-existent. The wait lines for a few people can last 30mins to an hr. If you can go somewhere else to make payment save yourself the stress

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Patrick rtgf gr dr th guy ttf is a hi Burke

Called three times ahead of time to make sure vehicle was available to view when we arrived. When we got there the vehicle was unavailable to view for whatever reason. Wasted 5 hours on a commute. Maybe dealing with this company would have been a bad thing anyway due to first impressions. Apologies don't pay for gas.

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Terry

Mark for that place is 0, the worst place to load a vehicles for carrier companies, always with huge delay to be load, do not take loads from that location!!!

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Brandon Leynaud

Horrible service. Called in to make sure they were open before taking the drive to retrieve items from my car they told me they were and as long as I got there before 4 I’d be helped got there at 1 and they told me they’re were closed for day so they wasted my time, gas, and had to take take off work. Later in the week I called and asked again if I came in at 12 they would be able to help and they said yes. I show up then they tell me it’s appointment only and I had to set one an hour later which idk why they would tell me that the 3 times I called or when I told me when I said I would be there at 12 to set an appointment Update: then when I got my car to get my belongings they stole a handful of car cleaning items from my car so that was nice

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Anna Bailey

Don’t do it The money you save will be very little the frustration you will endure isn’t worth it

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Jakub

After waiting in line for 40 minutes, with a notification in the app that my request is now being processed, very "kind" lady from the office told me that will help me in a second. After this she just went for a lunch break. This is not the first time I'm misinformed there, but this time it was way too mean... No respect for clients and their time.

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Joe Pete

They dogged the truck out that I bought before I got there don’t trust this auction go anywhere else but here

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Israel Rodriguez

Very bad service! Went in from Copart Wilmer, TX location to pick up a $17.5k check and the idiots did not release the check to me! Grand Prairie, TX location said the Wilmer location hadn't updated the title from pending to secured. The front desk associate did not even try to figure out the issue! These 2 yards had me traveling from one to another in this artic cold weather! Very bad service from both Copart yards! Very incompetent staff and bad coordination!!

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Ster Auto

April Was the rudest person I have ever talked to! OMG, I bought a car from them it said RUn and Drive, when I got the car it did not start at all. They refuse to even talk to me about the title, i never got the title with my car! 00000