Copart - Dallas South TX 75172

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Valeria Faudoa

My experience at Copart was disappointing. When I went to pick up my vehicle, the girls at the front desk seemed bored and uninterested. They barely spoke and just did the bare minimum to get me in and out. It felt like customer service wasn’t a priority at all. The biggest issue was the condition of my vehicle. In the listing photos, the bumper was completely fine. I didn’t notice the damage until a little while after I had already picked it up, but once I got a better look, it was clear that the damage had happened while the vehicle was at Copart. The bumper was pushed in, dented, and chipped in a way that definitely wasn’t shown in the original pictures. Even after bringing this up, they still wouldn’t take any responsibility or offer to help. I’ll be including photos with this review so others can see the difference for themselves. The only reason I’m even giving one star is because of Kaylee (not sure if her name is spelled correctly). Every time I called, she answered with a good attitude and was actually helpful and respectful, which stood out compared to the rest of the experience. If it weren’t for her, this would be a zero-star review.

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Clarence Hunt

Can't even get the pick up right. I called on a Wednesday and scheduled today, two days later (Friday) as the pick up date. Got a call from a driver, that Wednesday that he was on his way to my vehicle location. After informing him about the actual scheduled date, I called to inform the person that I made the pick up date with and she said it was still scheduled for Friday... WRONG! I took off work and when calling to confirm my scheduled pick up, I was informed that it was changed to the following Monday. I never got any notification it had been changed nor a call for verification. Now I'm being told someone might be able to pick up today. I'm 16 miles from the yard. Amateurish operation at best with little to no regard for any customer inconvenience. Update...after me calling, again, I was informed that a driver will be contacting me AFTER 5PM today. NO REGARD FOR CUSTOMER INCONVENIENCE. No phone # for dispatch or the driver....just wait more with not even a time window. 7:08-Vehicle is being loaded onto the tow truck

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Mei Bono

Extremely disappointed with the customer service at Compart. The front desk girls were rude and completely unhelpful they stared at us and acted like we weren’t even there. We literally were standing there and she was doing something on her computer completely ignoring us. When we asked a basic question about the app, they didn’t make any effort to assist or explain. Pretty sure they had no idea how it works. What made it worse was how unprofessional they were. They were openly talking about customers while we were there making inappropriate and rude comments as jokes with each other. It was uncomfortable, disrespectful, and completely unacceptable behavior for a business front desk. They seriously need to reconsider who they have representing them at the front. It ruined the whole experience and I definitely won’t be returning.