J and J Used Motors 36587

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Dennam Irwin

I ordered a transmission from them about a week before X-Mas 2015. I had arranged for my mechanic to install it before X-Mas because I had planned on driving my vehicle to see relatives for the holiday. I went to meet the delivery driver to inspect the transmission, sign for it and leave my vehicle at the shop to have it installed that day. After I had specifically made sure they had the correct information on my vehicle, I was still sent an automatic. Not the manual 5sp. that I had made a point to be sure was correct. To their credit, they did place the correct order with the place that they got the tranny from, but they sent the wrong one anyhow. So, while technically it was not their fault, I'm still out 4 days of waiting and another 6 days to get the right one sent, so it forced me to rent a car. It finally did arrive on 12/28/2015 and it was in good working order but when I looked at my invoice receipt, the shipping cost had dropped $25 because of the weight difference of the two transmissions. By then I was so frustrated that I didn't even bother trying to get a reimbursement. Again, as I said, it wasn't their fault that the wrong part shipped, but in the end, I did pay them a $250.00 finders fee, so that's none of my concern WHY the wrong one was shipped, but I'm the one that got screwed for it and I feel like I should have been compensated for them wasting my time and causing me to rent a car. If you do use them, be sure to read the terms and conditions , but I won't be doing business with them any more.

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Dallas Fanchier

I had great luck with J and J. I dealt with Angela. She was a true delight. I was on and off the phone within 10 minutes. 4 days later I picked my engine up from the freight yard. 3 days after that I was riding in my truck again. I got a great price. Excellent shipping times. I could not be a happier customer. Thank you Angela. I hope you get promoted over Debbie!

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kurtis houser

I ordered an engine from J and J and when it showed up it was the wrong engine. It took almost 2 weeks of calling every day to get a hold of someone. It was only when I left a message threatening small claims court that I got a call back. When I finally did hear from someone I was told to ship it back and that it had to be out of my pocket. I did it the next day and it took ANOTHER week to get a call back. I got a voicemail saying I had 2 other options and we would discuss it. It took another 4 days and I still never heard from anyone they just refunded my money. So to re-cap J and J wasted a month of my time and I am out $400 in shipping and still don't have an engine. Thanks for nothing Debbie!