Copart - Honolulu 96707

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Zeph McKee

Quite possibly the worst customer service I have ever experienced. Every time I sent in a power of attorney, it was rejected without any reason given. When calling the office I was always given a different answer as to next steps. No one coordinates or talks to each other. It has been a month and a half and I still haven't been able to receive payment for my car. I wish USAA would end their partnership with them as it has really soiled my opinion of their services. If you have any choice at all, don't use them. If you have to work through them because of your insurance, I'm so sorry.

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Sherlynn Garces

It was coordinated with All State that Copart will be taking care of getting my car as it was deemed a total loss. On 12/14/2024, I spoke with Nicole on instructions and forms I needed to complete. She said the driver will contact me directly to get my car towed and she let them know to come on Saturday (12/17/2024) between 12pm-4pm. I’ve never received a call from any driver and no one showed up to tow my car. It doesn’t help that Copart is closed on the weekends so I can’t get in touch with them and with the upcoming Monday holiday, I doubt there is anyone who is able to assist me in a timely manner. I wish they were more organized and gave the phone number of the tow driver who will be coming to tow the car, otherwise I’m left frustrated with no information to go off of. Totally unhelpful

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Angel M

Subject: Extremely Disappointing Experience with Copart (0 star) I am writing to express my extreme dissatisfaction with the service provided by Copart in handling the salvage of our vehicle. As a global provider of online vehicle auction and remarketing services, Copart's reputation led us to believe that we would receive professional and timely assistance. However, our recent encounter with your company has left us thoroughly disappointed. Following the declaration of our vehicle as a total loss by our insurance provider, USAA, Copart was engaged to tow the vehicle. Regrettably, what followed was a series of frustrating events that highlighted Copart's lack of professionalism and disregard for customer satisfaction. Despite waiting six days without any communication from Copart regarding the status of our vehicle, we were left with no choice but to take matters into our own hands. This involved personally transporting the vehicle to the Copart location due to the tow company's failure to fulfill their obligations. This experience has underscored a severe lack of coordination and accountability within Copart's operations. The fact that we were compelled to undertake the transportation of the vehicle ourselves reflects poorly on Copart's commitment to customer service and logistical proficiency. Additionally, the excuse provided by Copart, suggesting that the tow company attempted to locate the vehicle, is simply unacceptable. If there were genuine issues with locating the vehicle, basic customer service protocol dictates that we should have been promptly informed. Furthermore, as a military family where time is of the essence, the lack of consideration and accommodation for our circumstances by Copart is deeply disappointing. Copart's failure to recognize or accommodate our busy schedules is unacceptable and reflects poorly on the company's values. In light of the gross mishandling of our situation, we have been compelled to sever all ties with Copart. The level of unreliability and disregard for customer satisfaction displayed by your company is simply unacceptable. In conclusion, my experience with Copart has been nothing short of a nightmare. The incompetence and negligence displayed by your company have left me deeply dissatisfied. I strongly advise potential customers to reconsider doing business with Copart until these issues are addressed and rectified.