Copart - Orlando North 32712

P

Patricia McDonald

We went to Copart yesterday to get our Personal belongings out of our car. We were processed by Ms Nilda who was extremely polite and helpful. Thank you, from Mr and Mrs McDonald.

R

Raisa Martinez

I come to drop off a vehicle I’m a dealer owner and come to this branch to drop off vehicle and pick up as well the staff here are very friendly I been coming here for 3yrs now Today is very first time that come and the lady at front was very rude and not professional at all, copart don’t need staff like her she definitely needs customer service experience her name is Nilda Not happy with her unprofessional service

A

Arthur Nyack

Making this review because I was refused entry 1/5/25 to preview a vehicle on site. I am an authorized business account user (brokerage) and was told by the broker I would be able to view and bid on vehicles. I even called Copart's own member services line and they said it's fine, but once I said I wasn't allowed access, the rep then says every location is different so which is it? Traveled 2 hours and paid tolls to get there, though it shouldn't matter how far I traveled. For reference I have visited in NY, SC, GA, IN, PA and a few other locations where the appropriate licenses are needed including.... FL

B

Bethany Marinelli

We run an auto repair shop, so we deal with a LOT of tow truck drivers. Yesterday David came by to pick up a totaled vehicle and went above and beyond what any tow truck driver has ever done (to be honest, they're usually pretty grumpy). Our 2yo Little Dude was playing with a truck in our office before going to his babysitter’s house. David, the tow truck driver comes in to get keys for to the vehicle. I step out to get the keys and David is now on the floor playing with my son. He then left to put the car on the truck. Once it’s secure, he invites Little Dude to help him operate the levers that raise the bed of the truck. Our son was smiling from ear to ear! David gave him a high five and was on his way. I called David’s boss (also very friendly) to tell him how he went above and beyond. Our family has been going through some difficult things and to see someone going out of their way to brighten my kid's life, when I KNOW it would have been faster to just do it himself, meant the world to us.

C

Christine Hunsucker

If I could give them zero stars I would. They stole my friends stereo equipment out of her car and then put it up for auction before they even accepted a total loss or handed in a title. DO NOT USE THESE PEOPLE, THEY WILL STEAL YOUR STUFF.

C

Chris Jacklitch

My car was totaled and was brought to this location. My insurance company screwed up and forgot to add a note to the account that said i was able to come and retrieve my stereo equipment from the car. When they finally cleared things up and the note was added, i called Copart to make sure everything was squared away, before i made the drive out there. It’s not close to where i live. The lady i talked to checked and said yes, the note was added. This was on Wednesday, June 14th. I said I would be coming the next day to get the items. I made the 35 minute drive there today (June 15th) just to be told that my car was no longer there, and hadn’t been since Tuesday. So it was already gone when the lady on the phone told me the car was there and that i could come the next day. So not only did i not get to retrieve my several hundred dollars worth of equipment out of the vehicle, i also completely wasted over an hour driving, as well as had to use gas and pay for tolls for the trip. Good stuff!

D

Don't_ Follow

My car was taken there due to accident, through my insurance company. It was a total loss. I went to pick up personal items, only to find all my stuff was thrown in the trunk and soaking wet. Two items were missing: my toll transponder and a Bluetooth adapter that was plugged into the jack in my car to play music. The person helping me was kind, but had no idea what to tell me about my missing items. Wish I could give no stars. I would never personally choose to do business with this company.

A

April Britton

I spoke to Nildia she was so helpful and kind. She made me feel confident that I would receive my mother's items back that are important to her. We had an accident and we're still upset however Nildia made me feel at ease dealing with her thank you

K

Kalei

This company shall be shut down! They stole several parts of my childhood best friend’s car and tried selling her car as well without a registration and laughed at her while she was devastated and called the cops.Donf let this be you and get it shut down.

C

Colin Gormican

Careful…. Place will try to literally steal your car. Only got paid after having to chase the tow tuck just leaving collision center. Was supposed to get check for the car (guy has no check) had to chase them 20 minutes calling them to get the driver pulled over. Driver gave 3 different locations where we will get the check. Non had it. After 30 minutes of chasing guy down the high way finally pulled over. And magically produced a check. Sketchy and terrifying business. Go else where!!!

S

Soos Ramirez

Just an update for the January 2025. This place still works :(

J

Jasmine Lacey

The reason I am making it one star is due to the fact, this company’s communication lacks on so many different levels. My insurance issued this company to pick up my now totaled vehicle. When the company called me initially, the representative and I agreed upon that the tow driver could come any time AS LONG AS they called me an hour prior. The first time the tow came, I got a phone call saying that they were already at my residence. They had to be turned away because I specifically asked for an hour in advance so I could be there and I was not there at the time. I called and spoke with another representative who ALSO ensured that the next time, a phone call would be issued in advance and more than likely they would not be picking it up that day because it was already towards the end of the business day and it was Friday. After I arrived home later that night, I realized that my vehicle was GONE. I called the tow company associated with my apartment complex, no. I contacted my leasing agency, no. I almost called the police to search for my vehicle, just to find that my vehicle is posted ONLINE on the Copart website!! So I called and voiced my concern to be left with “we try to not tell them to notify you in an hour advancement due to our high volume of imported vehicles” EXCUSES. You DO NOT do that to people. As a former HR Specialist, seeing other Customer Service representatives in your office and how this company operates left a very dissatisfied taste in my mouth.

B

Breanna Adams

This company lies and has a major lack of communication when it comes to picking up my car that is totaled and in a backyard that needs to be opened. First time they showed up with wrong truck. Second time they just didn't show up in time frame we agreed on. Third time somehow the manager just "deleted" our appointment and we waited all day wondering when truck was coming. And now on the FOURTH day they didn't show in time frame we agreed on and then just showed up and left without calling so we can open gate for them to get the car. I shouldn't have to be dealing with this when someone else totaled my car and I can't get another car till this one is picked up for the insurance to pay me.

E

Enos Brown

I always get treated right here. The ladies are very helpful. Anytime I have a problem office supervisor Keshia always assist me. I am thankful for this location!

C

Carlos A. Correa

I'm talking about copart in general. They are designed to steal, it is like a mafia or a giant trap from which no one escapes. If you want to lose money, sign up with copart.

A

Atlas Auto & Marine Inc.

Allen the General Manager in this yard is a ROCK STAR! I emailed the yard for a title request - 3 minutes later I had a reply and few minutes later a tracking number follow-up. FedEx ended up losing the title, so I reached back out to Allen, sure enough the results were exactly the same! Immediate response and a follow-up with a duplicate title process confirmation. I have been buying on Copart since 2004 - I can tell this yard is doing something right. Someone get this GM a promotion!

R

Roxane Werts

This place doesn't deserve 1 star. Made an appointment to tow my truck before 8 and 4 today. Never showed up. Told my insurance company that they towed the vehicle yesterday. Nothing but lies out of this company. No call. Nothing. No emergency or on call number on voicemail. What's wrong with this company?????

E

Ela Marquez

They steal all your car parts and trash your car and laugh in your face, the police won’t do anything and they trashed and took my friends car parts, DO NOT GO TO THIS PLACE

M

Maddie Heaps

Just left this location after what was supposed to be a visit to retrieve my personal belongings from my totaled vehicle - the majority of my personal items were stolen. Many of these had sentimental value, as well. When I returned to the office, no one was around to assist me. Extremely unprofessional and disgusting.

R

Ricardo Venegas

Picking up a car contact Allen his the man! Berry professional dude. I think his the main manager there at north Orlando copart. Got my car tow and my title and I was on my way thank you so much Allen. I don’t understand why the attitude with the lady’s they take my money for the car they don’t care if ur white, black,Mexican,Cuban, Chinese they take that money don’t matter the race. But are not whiling to provide equal service. But Allen handle everything perfect and some other lady didn’t get her name she change her attitude at the end of the day

R

Rachelle Dolan

In 2020 my car was totaled and was sent to CoPart WITH the license plates still on the vehicle. I have been trying to renew tags on my new car but cannot because of toll violations from the totaled car. I call CoPart to ask what happened to my plates and (on a voice recording) THEY TOLD ME THEY DESTROYED THE PLATES. but I keep getting toll violations in the mail… equalling over $400+. Because someone stole my plates and have moved them from one vehicle to another in my name!!!!! 0/10 DONT RECOMMEND!

B

Been Broke Before

This company is full of thieves. Roughly 1200$ worth of things were stolen out of my vehicle and they claim they dont know what to tell me.. But I assure you i will contact the Better Business Bureau. The news will have a story and I will contact my lawyer.. This is ridiculous that ppl have the nerve to steal things that i bought with my hard earned money!! I will not just suck it up and take it as a loss.

S

Sierra Burns

Don’t ever let your car go to Copart after an accident!! They will go though your car without your knowledge or permission! I had personal things damaged and stolen from my car! And they will not hold anyone accountable for their actions! I talk to the manager and she did nothing about it. Location at Apopka,Fl Even found out they took a A/C part out of my vehicle as well!! WORST EXPERIENCE!!!

S

Sundae Bleu

If I could give no starts I would. Items were stolen out of my car by their drivers and they didnt investigate the situation. The inside of my car was also cleaned out and everything was thrown in the trunk except for my most expensive items which were 3 big MK purses. I spoke to multiple people and it was like talking to a wall. I'm also in the Law Enforcement Academy, when I start working accidents I will personally go out my way to warn people about this company. I'm going to contact there corporate office and put in a complaint with the BBB.

D

Daniel Zoglio

They refused to service me because I didn’t have a mask. Only two employees in the building we’re wearing masks and they offered me to buy a mask. There are about 12 employees not wearing a mask on the phones. Yeah employees were rude in uncourteous I would not recommend going to this copart. There’s always a problem with customer service at this location

M

Matthew Adams

Worst company for having your car picked up, ive attempted to have my car picked up for 5 weeks and each day they "forgot" to schedule me even tho i called the day before EACH time to confirm. They give vague pickup times at are impossible to schedule around and always arrive not within the window. The one time they did show up they brought the wrong truck and could not pick it up. AVOID

K

Kailey Alexandra

THEY STEAL ALL YOUR CAR PARTS THEY STOOE MY FRIENDS CAR PLAY ND SPEAKERS DONT GO THERE YOU GUYS WILL REGRET IT

M

Miro Stojanovic

"Run and Drive" once i got the car it did not budge, in any direction. Transmission was locked up. There ought to be regulations on copart and what inaccuracies they list! Just because car jerks with shifting does not mean it drives! We need more laws to protect consumers!

T

Tim Rouse

Great woman at the front desk, she's a hoot. Overall great experience for the first time in there picking up a box truck. Nice facility

M

Maxim Bezverkhov

Lady on front desk take to much Biden’s vaccine!!! very aggressive and not helpful ! On simple question try biting! Be carful transporters! Bad experience to me ! Never come back!