Copart - Orlando North 32712

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Michael Smyers

I got T boned on the 6th my and I was taken to hospital from the scene and my car was towed. My car ended up here for an inspection by the insurance company. The 10th my car was considered a total loss. So I made the hour drive to get my personal belongings. Was I surprised when I got there it must be a free for all there. The change collection I had was gone my prescription was gone , my k-tuner was gone my laptop was gone which had years of pictures backed up on it gone. The lady inside was like we don't steal around here and she said she was getting a manger which never ended up showing up. Agrivacated and still in pain from the accident I finally left after waiting over 30 minutes. The lady said she would have somebody reach out to me I waited and I waited. I call back the next day about 3:30 p.m. and ask if anybody had found the stuff that it went missing. She said no and that she would be sure to have a manager get in touch with me two days later still nothing. I just want to say to the thief that stole my stuff I hope bad things come your way. If I could have given 0 star I would have I just can't believe these people, someone gets injured any use that as an opportunity to steal. Hoping by chance the thief will read this I will pay you if need be to get the laptop back I can't replace those pictures on it you can keep the rest of the stuff. I won't call the cops it's a cheap laptop that I only paid $200 for 2 years ago so it ain't worth much but the pictures inside are worth a lot to me. Don't ever do business with these people their thieves.

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I would give a zero rating if that was an option. Awful company, dishonest slow. Keeping my car past the date. This is not a company you want to do business with end up costing you so much money. They don't care they're slow they don't work on the weekends. My car was towed there on a head-on collision not my choice. No one gave me a choice and now these people have my car and are not releasing it because they are taking their ever living time. They do not care about customer service. They do not care about your situation. They do not care at all. They will hold your vehicle against your will because legally they have the right to do so so they enjoy that meanwhile costing me the customer dollars and dollars and dollars every day they have my car. USAA forced my car to be towed there. Stay away from the USAA and Copart. They are working together and not in favor of the client. This company should not even be allowed to do business. They do not work on the weekends.

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Sandra Murillo Chacon

Yesterday was my first time visiting this facility, I went to pick up my personal items after an accident that left my car total. To my surprise all my belongings were missing. Apparently someone search my car and help himself like it was his vehicle. Ruin my day right away. I want to thanks Ms. Lory that was very sweet and help me very kindly by addressing the issue to the yard manager. He came over and told me that the items might have been stolen at Car Storage facility. Not true because I was there when they pick up my vehicle. Also, my car has way more damage than the day of the accident. I assume they are careless about how they move vehicles around. Best advice, try your best to pick up your belongings ASAP or you running the chance of not finding anything in the vehicle like me.