Cullen Auto Parts 77047

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Rafalita Perez

Always professional, accurate and helped me in a timely manner, regardless of their busy schedule! Thank you Gus, Mario, & Junior! They helped me find a new bumper for my truck :)

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JAIME G SANCHEZ

This guys are no so nice kind of rude They think do like a favor when You buy there and now ceaziest think a pull hood cable and bumper more expensive than New what?? Are They crazies? Better new ones I thnik no good option anymore

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Jesus Flores Ramirez

Pretty poor service, Phone operator there shouldn't have a job if he doesn't know what a bolt is.

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Sandra Karina Escamilla

If I could give them zero stars I would, customer service is so bad. The main guy was super rude. They are just bad with the attitudes.

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Edward Kozodoy

Ordered a dash took longer than 2 days to come in and never got the airbag shipped with it when specifically asked for the airbag then call them and ask and they tell you that you never asked for I wouldn’t waste your time with this company then they start to get an attitude with you

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Patricia Crear

We were able to get part same day! The price was right and customer service was excellent!

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james jones

This place is Trash, The owner will try to get you for any little thing he can. Please avoid the headache and take the time to check with the junk yards on airline rd. You will save a lot of money.

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Jazmyn Odom

Very friendly and helpful people. Make sure you know the price before going in, was told & charged $10 over advertised price. However, since it's still cheaper than the dealership I didn't make a big deal, just a little disappointed.

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Texas 1320 Auto

Don’t waste your time here please. Worst customer service. They will tell you they have something. You show up and they let you know they don’t. After you sit there for 1hr

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Scott MacDonald

I reached out to enquire about a lift gate for my car. They advised they had it and would send me some pictures. The pictures they sent looked great and so I advised I wanted it and would come that weekend for it. They advised they would leave it on the car to avoid it getting damaged but to call when o was on my way and they would have it ready to collect. I called the day I was heading there and asked if they could have it removed ready for me arriving. I travelled over 3 hours to get there to find it was still not removed from the car.Since I was there I asked if I could view the part and was taken to see the lift gate. When I arrived it had scratches on it that had not been photographed but more concerning the inside was damaged, the interior panel was snapped and it was a mess. The representative that was with me says they could take something off for the damage since it wasn’t as described.We got back to the office only to be told it was tough luck and that was the way the item would be sold. I was told that they don’t usually supply the interior panel and all accessories are not normally included. This was totally contradictory to what I was told on the phone when I explained I was looking for a complete lift gate with hinges which they confirmed was what they were selling.Since I had rented a truck and driven so far I really had no choice but to take the item. The next representative then apologized for the condition and said he would take $50 off to cover my gas but the office manager told him absolutely not and to charge me full price. At this point I just wanted to get back on the road and get home.I then had to wait nearly 40 mins for my part which came down the yard balanced on the roof of a scrap car. When we loaded it into the truck I realized the wiring loom was damaged and cut in several places. At this point I’d had enough and asked if I can just have my money back as this item really wasn’t as described. I was told “I don’t think so but I’ll need to deal with my other customers before we can discuss it but I’m not seeing the same issues you are”. I looked in the office and seen it packed with customers and knew it would be a long wait.I made the decision that if they lacked so much integrity in describing and selling the part I wanted then my money was gone. So I cut my losses and just left.I should have read previous reviews and knew what to expect. But every bad review is simply let with a reply from the owner saying they are sorry for the experience and to call. But the owner was sat in the office next to all the issues I was having and never once tried to make it right.An extremely unprofessional organization who misrepresented the item they were selling and wouldn’t make it right when I had invested in renting a truck and traveling over 380 miles for my part. I’d avoid at all costs going forward.