Ernie's Affordable Auto Salvage 33463

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Smith Tima

Absolutely Horrifying Experience – BEWARE I had the worst experience at this auto parts store, and I feel compelled to warn others. I came in to return a part I purchased just a day before, with my receipt in hand, expecting a simple, routine return. Instead, I was met with unprofessional, aggressive, and completely unacceptable behavior from an employee named Anthony. From the moment I approached the counter, Anthony was loud, belligerent, and hostile. I remained calm and simply explained that I was returning an item. Rather than handling the matter professionally, he escalated the situation by becoming verbally aggressive, then physically intimidating. He actually came around the counter with a bat, made an attempt to swing it at me, and charged at me. As if that wasn’t enough, things became even more dangerous when Anthony pulled out a firearm, all because I was trying to return an auto part? His actions put my life at risk and were completely unjustifiable. What’s even more disturbing is that I’ve attempted to contact the business owner, Mike, multiple times, and I’ve received no response. There’s been zero accountability. This business is a liability they clearly lack proper customer service training, is extremely alarming. If I hadn’t stayed calm, this situation could have ended much worse. I strongly urge anyone considering doing business here to think twice. Your safety should never be compromised over something as simple as returning an item.

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Martin Mannion

Everybody here was super helpful and extremely professional even got me my part a day earlier then promised definitely recommend.

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Alyssa Howell

Beware of getting bad batteries for your car. I came here and got a battery for my car and my car still wouldn't start. I took my car somewhere for them to test the battery and it shows it was bad but the manager swore that the battery was good and it was something wrong with my car but I ended up going to autozone like I should have in the first place and received a battery and my car is working great. Also customer service isn't there strong suit especially if you are a female so be cautious when spending your money here because they do not like giving refunds.