FENIX PARTS Massachusetts (Formerly New England Auto and Truck Recyclers) 01475

S

Shannon Harris

Extremely disappointed with the service provided. We are part of a family owned Auto Body business (40+years) and never have I dealt with customer service that was so horrible. Being told we couldn't look at parts and then not even being willing to show us pictures of the parts zoomed in. Being told we just leave it to they're employees to pick out the part and if we didn't like what we received we could return it, again and again if need be. Our customers deserve better and so does our business. When asked if we could talk to a manager we were flat out told no. Wow! And then when I asked the rep his name or ID he refused to give it to me. This is by far worth a complaint to BBB as well as the Customer Protection Agency I hate to say. Customers beware.

B

Benjamin David

Complete waste of time dealing with Fenix Parts, I would avoid at all costs. Found the fender I needed online in great condition and correct color. Called them to pick it up in their Pennsburg location, they said it was actually in MA but they will pull it and ship to Pennsburg. I drove 2 hours to Pennsburg only to be giving a completely different color fender in bad condition, paint missing and deep scratches from what looks like shipping. They asked me if I could make it work... and said someone must have switched the fender in MA. I asked for a refund, hopefully they can at least do that correctly. Update 2/21/23, I called and asked where my refund was, and they said the dispatcher must have forgot to start it. I've never dealt with a company this terrible!

S

SEAN HINTZE

Kate was very helpful on the phone. Found the parts I was looking for quickly and even had the guys in the yard take pics so I could see the Frame. This was very helpful, especially considering I was driving 5hrs to pick it up. The team at the yard were polite and quick in helping me get loaded. Over all great experience