Finish Line Auto Parts and Repairs 95205

R

Roy Windom IV

Excellent communication and flexibility. Found the parts & provided selection options. Worked after-hours to confirm the items were reserved for pickup & waiting for me upon arrival. Staff helped me to get everything loaded & back on the road before traffic. Long drive was worth it.

D

Dennis L

***WARNING**** THIS PLACE IS A FRAUD AND WILL LIE TO YOU TO GET YOUR MONEY! Called and confirmed transmission was in stock. Ali provided a vin number, great. Ran the vin, says transmission had the amount of miles like what Ali said. Told him we were on our way to come pick it up, he said his parts puller was pulling as we speak. Drove from Sacramento, got there, paid for the transmission, he said 15 minutes cause they have to wash it before we take it home. Waited 30 minutes, went in to check on it multiple times, everytime we went in, they said 5 more minutes and that they were getting close to load it onto the forklift. They also kept saying that we don't trust there work or what. We waited 20 more minutes, they finally came out with a transmission. Loaded onto our trailer, checked the vin number and it was not the same vin number provided on the phone call. Went in to dispute, forced us to come back out and take a picture of the vin off the transmission that they brought out. After arguing about their customer service and how they treat their customers, they finally gave a refund. Wasted time and gas to come here for a shop just trying to make a few bucks with fraud. Better off being an honest seller than a crocked fraud. Do not do business here!

S

Sonny O

I called to get a quote to get a transmission and it was a good price. Called again on Saturday to confirm what time they closed and told them I was on my way to get transmission. Drove 45 minutes from Sacramento & got there 15 minutes before they closed for the man to tell me I couldn't get the transmission because it wasn't pulled out. He said it was still bolted to the engine and all his workers already left. So I basically drove out there for nothing. Just a waste of time. And that's after I called the same day I was to pick it up and specifically asked if it was ready to go. And the man was pretty rude. Not good customer service & didn't apologize for their inconvenience or misunderstanding. Very unprofessional in my opinion not worth the the money you'll think you'll save.