Hooper's Used Auto Parts NC 28034

Y

Yuliza Cabrera

The customer service at this place is simply terrible. From the moment you walk in, the employees greet you with nasty looks, as if you were doing them a favor by being there, when in reality you are the customer bringing your money. Their attitude is rude, always bad-tempered, and they make you feel uncomfortable with the way they respond, as if you were a burden to them. The waiting time is unacceptable: more than 3 hours just to be helped with one part, and during all that time no one bothers to inform you or apologize. They show no interest whatsoever in providing good service; it seems they couldn’t care less about the customer experience. In short, this is a place where you leave frustrated, feeling like you wasted your time and money, with absolutely no desire to return. The treatment is so miserable that the last thing you would ever want to do is recommend this place to anyone.

D

David Baz III

Horrible place and horrible service! Called yesterday to make sure they had the part in stock and it was in good shape. Yep all good. Drove 2 hrs then waited 1.5hrs for them to tell me the parts broken and they couldn't find me. I'm literally on your security cameras standing outside of your office with everybody else waiting for parts. Then the woman tries to argue with me about standing outside the office and then says well I don't even leave the office. So nobody bothered to even tell me until I went back inside to ask. Thanks for wasting 5.5hrs of my day! If I could give negative stars I would.

S

Sami Alq

Called them before I got there. They said they have the part and it’s good condition when I got there. I waited 3 1/2 hours after waiting 3 1/2 hours we went to see the part and it was broken cut in half.