I-80 Auto Parts 46406

T

Third Pedal

Terrible customer service! Ordered a back door and was sent a sliding door. Never received an invoice or receipt. Had to pay out of pocket to ship it back only to find out that they have a "25% restocking fee" that we were never made aware of (no receipt, no invoice, 0 attempt to inform us of said fee). Only after calling for 4 days straight was I able to speak with our sales rep Fernando who said he would refund us. After 3 weeks of us calling them they say we are not entitled to a refund because the fee was stated on the receipt that we did not receive until 2 weeks after the return.

B

Brian A believer

Verified my part and had it in hand before giving a yes to having it. I don’t know why they have any bad reviews, but I can tell you that they were excellent all around for me. I would recommend getting a part that I’m interested in getting, again!

A

Amiete dotme

Only cause you have to give a star to review. I ordered from here because of the mechanic I was working with. The transmission didn't even work when installed. They sent another one after a ton of mix ups and way more fun(sarcasm) than necessary. I got another mechanic to try and install the second one they sent. When the mechanic tried to install he discovered it was cracked. They then tried to claim the mechanic dropped the transmission. Luckly the mechanic had video recordings of the shop and shared them with me and the guys at I-80. Who then came up with a brilliant(sarcasm) plan to swap out the cases of the transmission. The mechanic didn't specialize in this so after reaching out to mechanics that did I ran into one that had had this same issue with I-80 who made it clear to me to get my money back. I was informed that I-80 refuses to refund when they know they can't provide adequate parts then hope you get frustrated and move on. That shop recommended what he had to do which was initiate a chargeback. I'm doing that now and will take legal action if need be. But this is not a place to get parts. I've been buying used parts for years and have never been swindled like this before. Don't shop here for large crucial car parts.