Joe's Auto Parts MI 49451

d

diego hernandez

TLDR: advertised/sold a BROKEN part claiming "Low miles", "grade A" and "tested". Would have rated 0 if I could. Got a transmission from them and paid someone else to install; only to find out the part doesn't work. Now I have to pay for labor AGAIN to have the broken one removed and a THIRD put in because they sold a DEFECTIVE part. Almost 3k in labor for nothing. B E W A R E. Edit for owners response: how do yall offer warranties on broken parts that just dont work period? And even if the part WAS working, your labor coverage warranty would cover LESS THAN HALF of the full cost. The part wasnt working before I even purchased it from yall. You said all parts are tested, so why didnt this broken part FAIL your "test"? Makes 0 sense. Sounds like grounds for BBB involvement. I'm surprised yall haven't been taken to small claims court before if this is business standard

D

Doug Moser

Couldn't have been treated better by the crew at Joe's. Last month (July 2023) they gave me ideas, helped me select a rear hatch door from their parts inventory, text'd me photos of the door for my review, and helped me load it into my car once the purchase was made! They were all very patient, and professional. Highly recommend; would do business with again.

k

kay vee

Since you can no longer walk the yard it is difficult to buy from Joe's in the past few years. Hard to buy some parts site un-seen. I know Joe's still have some vintage cars and parts but I can not figure out a way to buy them. I tried to may an appointment to walk me around but I guest they are just to busy selling on-line. Hopefully I can find a way before they scrap everything.