Jordan Auto Parts 15327

d

dayton munk

I recently ordered a used part from Jordan's Auto Parts, and while the part itself arrived in good, functioning condition, the overall experience was less than satisfactory. I was initially charged $50 for shipping and was told the part would be shipped the next day by sales person I spoke with on phone. Unfortunately, that did not happen. It took them 2-3 weeks before they even shipped the part out to me. During this time, I received no updates or communication from the company. I had to reach out 2-3 times just to get a receipt and tracking number for my shipment, thank you Lori for replying to emails and getting me my information. The lack of transparency and poor communication on everyone else besides Lori made the experience frustrating. While I'm pleased with the quality of the part, the delays and lack of customer service were disappointing. I hope they improve their process for future customers. 3 stars out of 5 for the fact my part was correct but the wasted time and delay.

K

Kim SR

Edit to add, they not only sold me the wrong part after taking down all my information. They won't return any calls now that they know I want my money back. Stay VERY far away from this company and don't trust anything they give you. Not handicap accessible or friendly in anyway. Expect a long wait time and if your not able to remain standing(heart condition or whatever) don't even come. There's no parking or seating accommodations If the part works my rating will go up slightly but not much. Editing to add, they also don't have a public restroom. As someone with an overactive bladder due to medical conditions I can promise yall are gonna hate cleaning up after someone more than you will hate letting them use your bathroom

W

William Elmore

Just left Jordan's after a 3 hour drive from Southeast Ohio to pick up a truck frame. Called Tuesday and talked to Ben. Way more personable than you expect at a salvage yard. For a minute I wondered if they had hired an outside agency to handle their sales calls! He described it well and sent me several pictures. I told him I would take it, and he said they would get it ready. He contacted me that afternoon and said it was ready for pickup. I drove over today. Everyone there was super friendly and helpful. Even the lady behind the cashier window had a smile on her face. And oh yea, Ben is a real person. He actually loaded the frame on my trailer! Highly recommended!!