Kannapolis Auto Parts 28083

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John Presnell

BUYER BEWARE!!!!!!!!! Untrustworthy. Had a used transmission for 08 Chevy trailblazer listed as having 46,000 miles for $850. I called to order & pre-pay for it, and was not made aware of their stringent no refund policy… Which very much would’ve been a red flag. As if anyone would want in-store credit from an establishment they have reason to not trust. Before realizing that I had ordered the wrong one, I took the pan off to change the filter before installing and realize it most likely had 146,000 miles on it. I immediately went back to the website where it was listed, only to find they had two transmissions listed of each of the two codes at that same 46,000 miles. Nothing shady about that right? Apparently this salvage yard has a lock on 17 year-old vehicles under 50,000 miles. Now I did mistakenly order is the wrong one of the two possible codes. In the end they did not have one of the correct code. However, that fact was NULLIFIED by the misrepresentation. After I called to see if they had the code I needed and informed them of the issues I discovered, all of the 46,000 mile listings magically disappeared. Took both the transmission out of my truck & the one from there to encourage them to pull both pans. Met with nothing but BS explanations for mileage. The employee spoke with the owner, who rode right by me on his atv and wasn’t even professional enough to speak with me directly about the situation. I would have paid a restocking fee for my error, but it was not offered. Were it not for the fear that they would turn around and sell this piece of garbage to someone else I would’ve dumped it right on their lot. For comparison, I got a second transmission from Matlock’s. It was also unusable, they picked it up 2 business days later and handed me a refund check on the spot. UPDATE: last reported mileage to Carfax was 46,709 on 3/9/2012, hard to believe that the vehicle was parked for 13 years (before or after accident damage). All that means is that it wasn’t serviced or repaired by a Carfax linked shop.

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Isaac Cole

Staff were able to confirm the part was available and were able to relay accurate information and were transparent about any damage on the part (front bumper cover off a 1995 Avenger). They packaged it thoroughly and well and shipped it up using R & L carriers and had it shipped quickly. Overall, excellent service and it was very easy to get the correct part as advertised.

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jose A villegas vargas

This is the best salvage yard I have ever dealt with. The front office guys are the nicest people and go out of their way to help you. The owner is a great guy and will also go out of his way to help anybody. The new manager Chris is so awesome. I am a local shop owner and I always go to them first for all of my parts. They even deliver quickly if I need it.