Aesop Auto Parts IN 47711

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Kenneth Peck

Bad experience. They ended up costing me triple the time and money. It started off promising, but now I'm quite upset. Thad, you're the worst. I purchased an engine in August. It took a couple of days to get out there. It arrived at the shop and it took about a week for them to schedule the installation. They installed the engine to find out that it was a bad engine. They sent out a second engine - took about a week for them to get a different engine out there. Took about another week for the shop to begin the installation on the second engine. Just to find out that the second engine is worse than the first one. So we do this whole process one more time - a third time. Engine number three is progressively worse than the first two engines combined. I asked for a refund. Thad did not respond. The following week, I texted him again to inform him that the shop said the dead engine is ready for pickup, in which he responded but without making any comment about the refund. This morning, more then a week later, I texted him again, then decided I would call him - call failed (blocked?). So I called the phone number listed on their Google Business profile - call failed (getting frustrated). I click on the website button and call yet a different number listed in the top right corner of their homepage - call failed. We call the same number from my wife's phone - works just fine. You blocked me because I asked for a refund because you sent me THREE (3) dead engines?! Fantastic customer service. What was supposed to be maybe 2 weeks in the autoshop has now been over 2 months becuase of this headache. I want my $3,100 refund. To make things even more irratating - when you call the number on their webpage, it goes to an automated phone tree system. When you finally get connected with someone, you can't even get through your first sentence before he says "hold on, I'm going to transfer you to [name] and they'll take care of you." Sitting on hold again for a while. Someone else answers the phone. I tell her the problem (I've been waiting for my refund to be processed for 2+ weeks), she says "ok im putting you on hold for a minute" - terrible scratchy sounding hold music - finally she reconnects to the call and I give her the needed information. She finds it and says "Ok, I'm going to transfer you to [name] because I see the credit and [name] will be able to take care of you. But if she doesn't answer, leave her a message and she will call you back". The call gets transfered, sure enough no one answers and it goes to voicemail. I left a voicemail. Let's see how long it takes before/if someone calls me back. Either way, this whole experience was absouletly terrible. I'm guessing they don't test "their" engines before selling them but rather find an engine from someone else and ship it without any actual knowledge whether or not it's a functioning engine. Poor business practice. Now I can't even get my money back - or least I've been waiting longer than I should have been. Bad pricing for bad products conducted with bad business practices surrounded by bad customer service. With strong conviction - I discourage you from giving them your time and money. I do NOT recommend. I don't typically do Google reviews until the entire experience is accomplished. I'm doing this one a little early. A text from Thad Pemberton on Audust 14, 2025 - "My boss love positive Google reviews and so do I!!!", well, that sucks, because you're not getting one. If you want a positive review, than you need to EARN it!!! You are the worst. A sleezy salesman who does not care about the customer, product, or business ethics, or how your actions affect the time and finances of others. You only care about getting your commission from the sale. Well I sure hope you're required to give back your commission. I truley hope you either 1) improve at your job and start actually giving a damn, or 2) your boss fires you, because again - you're the worst. Quote 9152339/0

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Angela C

Very frustrating experience! I tried using their website to look up a part we needed for my son’s car, and after hitting the search button, the website would give an error message every time. So, then, I called them only to be on hold for 23 minutes before being hung up on. So, I called back and was on hold another 12 minutes before being disconnected again. So, I called one last time (still never able to talk to an actual human) and was once again on hold for another 10 minutes before I decided my time was worth more, and I hung up.

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Scott Mcqueen

It's a fine wheel. It will do the job no doubt about it. The website I don't understand too much. Looked up the part. It shows availability or atleast that's what I'm thinking.. Its got pictures and dates of the vehicle. Pretty detailed..shows the vehicle it comes off of..lots of stuff. I'm thinking they have several because it's a long list of 40-50 dollar wheels.. even Seen one for 65. Shoot I must have won the lottery when I came in. They managed to find the only 95 dollar wheel they had for that model. I'm just guessing at that :/ No fuss no muss from me. I just paid it. I need it. If they have a response to this, that defends the scenario. Only comment I could say to that is. I would too. lie I mean or deflect.