Horrible customer service. Ordered part, doesn’t show up for 3 days when it should’ve been the next. Drive the 30 minutes out to Leominster to pick it up. I immediately could tell it was the wrong one. After looking at the company’s label, it was from a completely different model with a very different engine size, (incompetent staff). All of a sudden they had the correct one in the yard, and they would pull it first thing in the morning. Never happened. Call to find out when I should expect it and am either transferred or hung up on, in the middle of talking. Very disrespectful and rude staff. I stopped buying parts from them a long time ago, for issues very similar to this. But I decided to give them a try again. If I knew it would take a week to pull a part that only has 3 plugs on it, is very easily accessible, and takes all of 30 seconds to take out. I WOULD’VE JUST BOUGHT NEW! It would take them longer to walk out to the truck, than to pull the part. The only reason they have a job is because it’s a corporate monopoly. HIGHLY DO NOT RECOMMEND

Great selection, good price, and a hard working crew. Showed up last minute before they closed and they were still happy to help. Buy from here

Call centers stink the person who answered the phone was ok but info was incomplete needed to talk junkyard that had parts. these are used parts question need to be asked also website says i keep old engine but there is $100 core charge bait & switch ????? not looking good

Worsest customer service that I ever had. I paid 2000$ for used transmission for my car 2 months ago and still waiting for 75$ refund for my old transmission. I just received the check but with wrong first and last name and I can not make a deposit because of wrong spelling. I really tired of this weird company. I would not recommend this company

Over priced junkyard parts save you money go somewhere else dont pay for anything over the phone either good chance it will get deleted an they'll keep your money will never so business with them again

Always has the part I need. Very fairly priced.

Very helpful parts desk. Charles Ward found me all the parts I needed to repair our Nissan Van. They we able to secure the parts in a very timely manner and at affordable prices.

Very professional and absolutely respectful. I had asked to be able to social distance and they were ready and willing without question as far as picking up the part we had ordered. There was absolutely no contact at all with picking up our part and very satisfied with their level of professionalism.

Got me what I needed in a timely manner got me back on the road quick

Always helpful staff who know their inventory not only on property but Nationwide can tell you if they have your part and how long it will take to get to you or to them Easy System good people smart mechanics and they back their product not only with warranties but from what I've seen LKQ and Keystone have great business ethics I have been dealing with them for years and will continue to do so no complaints great company.thanks guys