LKQ - Leominster, MA 01453

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Gabriel Batista

Bought an engine for my 2017 Ford fusion with them, first I had bought one that had 89k miles on it and they said it would get delivered 3 days later. Then on the day of the supposed delivery I called to confirm the time it would get there so my mechanic would be ready for it, the sales guy then told me that the engine had a broken part to it that the driver noticed when going to deliver it there for the driver never even picked it up to bring to my mechanic. Then they offered me the second option that was 103k miles on it and gave me a 100$ discount for the inconvenience.. so with no option I went with that, that was on a Thursday and the same sales guy had told me that the engine would be there on Monday so I let me mechanic know and he was on the look out for it to get there to get started on my car. And i called the sales guy again today(Monday) to figure out what time it would be there and he said a hour from now, no I called my mechanic let him know and my mechanic who got to the shop at 7am was expecting the part and nothing fast forward to hours later I call my mechanic for him to tell me nothing came by. So I called the sales guy who’s name is Gabriel Westburg, and said where the part was and he said he told me that the driver got there at 9:50 didn’t see anyone and left back to the storage place with the part. I’m very disappointed and this place as given me great trust issues. The sales guy has been impatient and annoyed the whole process, has not been helpful whatsoever and now I’m stuck paying daily for a rental because they are doing sketchy business I recommend no one to buy with them. I will gladly update this review if they decide to fix their mistakes, but so far iv had a horrible experience with them

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Katrina Kinnear

I just called twice looking for a part for my car, I was extremely respectful on the phone, the female associate that answered was extremely rude and acted like I was stupid for not knowing everything about the part and told me to call back when I figured it out. I called back a bit later and was answered by the male equivalent of her, extremely rude and again acted like I was stupid for not knowing exactly what I was talking about. Extremely unhelpful, you will not be getting my business and I will tell others to steer clean. Shame on you, maybe think about your customer service skills.

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Ali Barnes

I was not able to get a name of the female associate who answers calls for this company but it was at the time of 2:26pm I was being very respectful on the phone I was just calling for a inquiry on a job posting I see an asked if I was able to speak to a hiring manager the women who answered the phone was extremely rude an replied back to me in these exact words “ if you want to speak to a hiring manager you need to go an apply first online an then a manager would reach out to you that would make more sense right “ I replied back saying that I had already applied online a week ago an was just trying to be consistent in which she replied back “well if it was that long ago an no one has reached out to you then CLEARLY they don’t wanna hire you” an hung up the phone before Ii was able to say anything back I called back an some male picked up an was also rude when I had asked her her first an last name I could hear her laughing in the background. Very RUDE customer service one of the worst phone calls I have ever encountered trying to talk to a hiring manager