LKQ - Leominster, MA MA 01453

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Majd Karam

WHICH I COULD LEAVE 0 STARS - I'VE SEEN BAD CUSTOMER SERVICE BUT NOTHING LIKE THAT EVER IN MY LIFE. WE HAVE 5 SHOPS AND WE ORDER FROM THERE DECENT AMOUNT OF TIMES, EVERYTIME WE CALL SERVICE GETS WORST AND WORST. I DONT UNDERSTAND HOW A NORMAL HUMAN BEING CAN BEHAVE IN SUCH BAD MANNER TO SOMEONE SPEAKING TO THEM SO NICE AND POLITELY. I GUESS YOU CAN'T FIX MISERY...

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Gabriel Batista

Bought an engine for my 2017 Ford fusion with them, first I had bought one that had 89k miles on it and they said it would get delivered 3 days later. Then on the day of the supposed delivery I called to confirm the time it would get there so my mechanic would be ready for it, the sales guy then told me that the engine had a broken part to it that the driver noticed when going to deliver it there for the driver never even picked it up to bring to my mechanic. Then they offered me the second option that was 103k miles on it and gave me a 100$ discount for the inconvenience.. so with no option I went with that, that was on a Thursday and the same sales guy had told me that the engine would be there on Monday so I let me mechanic know and he was on the look out for it to get there to get started on my car. And i called the sales guy again today(Monday) to figure out what time it would be there and he said a hour from now, no I called my mechanic let him know and my mechanic who got to the shop at 7am was expecting the part and nothing fast forward to hours later I call my mechanic for him to tell me nothing came by. So I called the sales guy who’s name is Gabriel Westburg, and said where the part was and he said he told me that the driver got there at 9:50 didn’t see anyone and left back to the storage place with the part. I’m very disappointed and this place as given me great trust issues. The sales guy has been impatient and annoyed the whole process, has not been helpful whatsoever and now I’m stuck paying daily for a rental because they are doing sketchy business I recommend no one to buy with them. I will gladly update this review if they decide to fix their mistakes, but so far iv had a horrible experience with them

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Katrina Kinnear

I just called twice looking for a part for my car, I was extremely respectful on the phone, the female associate that answered was extremely rude and acted like I was stupid for not knowing everything about the part and told me to call back when I figured it out. I called back a bit later and was answered by the male equivalent of her, extremely rude and again acted like I was stupid for not knowing exactly what I was talking about. Extremely unhelpful, you will not be getting my business and I will tell others to steer clean. Shame on you, maybe think about your customer service skills.