LKQ Pick Your Part - Fort Wayne IN 46806

C

Catherine Hormann

I love the antiques in the lobby! They have a service guy that will take the part off for you after verifying the vehicle. You can do it yourself but some people don't have tools and on balling on a budget. Great place and prices.

J

J W

One star? Seems drastic, right? There was a time when you would go here to get deals on good used parts, LKQ has done away with that. Several years ago I noticed that it was almost cheaper to buy parts new than buy from LKQ, I stopped going to LKQ. Today I went there thinking that a Civic radiator would for sure be cheaper than buying new...I was wrong. Yes the parts price was less but when you factor in at least 2 hours out of your day for driving and then pulling the part, not to mention the "warranty" that gets automatically added on it is cheaper to buy online. This particular trip the upper radiator support rang up over $30, it's $37 new, shipped. Initially the total was ~$60 then when I said I didn't want the warranty it went up to $90. I walked out leaving my parts on the counter, I didn't wait for an explanation. Back just 6 years ago this yard was full of people, now with the way Corporate runs it (no phone number, shady "warrantee" charges, etc.) there was only a few cars in the parking lot. Even 4 years ago you couldn't take a leak behind a car without someone passing you, now you could rub one off on the hood of a car and not have a care in the world. I almost forgot, that particular Civic...the cooling system was still full of coolant. IC 13-30-2-1 was violated when I pulled the hose off only to have a gallon of coolant come out, maybe with all of the cash Corporate is making off of their 15 customers per day they can pay that fine.

B

BOSS

This review is based on the first time customer service. As a customer I walked in this place never have I been in a LKQ/picknpull establishment and was treated this poorly by the staff. Out of the three people I interacted with the first person I believe his name was Steve he said helped me with what I needed then Steve kept asking another employee who was wearing a fatigue army/hinting jacket with a steering wheel cover around his neck for help he clearly and loudly sad he not helping n he don't know or care I think this was the worst ever and they shouldn't be working at all I was almost going to leave then I asked Steve again can we try to find the part he helped n did all he could so then we located the part I left the tool I needed and a young man helped me out n said it's ok you can come back in don't worry about anything he allowed me to come back in after getting the correct tool. The one star is for the poor interaction I received and if I got treated like that for my first time I could only imagine how the person in the jacket with the steering cover around his neck treated other people and his co-workers 5star for Steve and the other guy. I hope the higher ups look at the video and do something about the other guy he has terrible customer service 11/2/2025