LKQ Pick Your Part - Houston Wallisville 77013

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Lupe Garcia

This place has deteriorated in customer service although the outside has a new appearance. They say they offer to pull the part well let tell you about the experience I had today. They sold me a bad battery and although I used my credit card to pay they refused to exchange the battery without the receipt. This is very inconvenient & unprofessional the way they operate the outside. They had me in line for the longest time when the only question was will I need the actual receipt and after 25 mins they told me they would need it. Which it's their bad battery and they mark it. I went to the same person who was so unprofessional it was a shame. He said he needed the receipt even tho he remembered me going just 2 hours prior. This place has people going in and out that are suppose to be working to help but they only send you to go sit or wait in another line. I shouldn't have to go through none of that to verify my purchase when I used my credit card. That is ridiculous. I don't appreciate the attitudes of the females working outside they acted so tired like their job was literally so back breaking when they chose the job. It's not the customers fault if they are being over worked and under paid but today we paid the ultimate price wasting time and gas going back and forth. I wouldn't trust their batteries but now we are stuck with one that's bad until we switch it. This will be the 3rd time going to this raggedy place today. I wouldn't waste my time going here unless you have absolutely no other choice. They have a window fix place there that does a amazing job which is the only reason they earned any stars at all. I definitely won't be coming to get anymore of their broken busted up batteries.

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Eduardo Segovia

Don't use the "we now pull parts" service, at least on big parts. Tried to use the service on buying a transmission, was told it would be ready the following week. Got a call the following week that it ended up getting sold to someone else. The front counter people claimed that they were told by the parts removers that they were not been able to remove it, yet someone else was able to. Front counter people were easy to deal with, no issues with them, but it's costing me more time and money now having to search for another transmission. Wish I would've just pulled it myself like I usually do.

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Jonn

My experience here was good. Happened to have an issue with my brother tossing his wrist band from a different location. When I told the cashier about the issue, the manager over heard and told her to give my brother a wrist band as I showed proof of purchase from my bank account and everything got squared away. Definitely felt better going to this facility than the SW one.