LKQ Vineland NJ 08360

D

Denys

I had one of the worst customer service experiences with LKQ. I ordered both CV axles over the phone last Tuesday and was told they would be ready for pickup by Wednesday or Thursday. When I called, I got a new pickup ETA --- first Friday, then Monday, then Tuesday. On Tuesday, I confirmed by phone that both axles were finally ready for pickup at the Vineland, NJ location.<br><br>I drove 2.5 hours from Brooklyn, NY, only to find out that they had only one axle, and the other was removed from their system on Monday due to damage. Nobody notified me, yet they confirmed the order as “ready” just the day before. I wasted an entire day, money on gas and tolls, and dealt with, unhelpful staff. The main office took around 15 call attempts a day to reach, and the NJ location simply never answers. Totally unprofessional, horrible and unreliable experience.

J

J G

All the reviews are accurate. They put you on hold and leave it there.

S

Shaquill Moss

Never answer the phone, and when they do, after you call about ten times, they put you on hold and never plan to take you off hold. I drove there while still on hold. The guy at the front desk is just sitting there talking to another employee about his car. Smh this place is a joke.