Matt's Used Auto Parts Inc. 12538

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Ilaysha Peterson

Extremely rude. Terrible customer service. Anytime you call this place its like dragging teeth almost as if they dont care to help. I called for a tire and rim and it took almost 3 hrs for them to get back to me, quoted me on the phone a certain price and charged more when I arrived. I more recently called asking for specific parts and the response was “i dont know”. Would rate a 0 if i could!

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Daniel Construction

Awesome place very friendly drove 2 hour for a part and they had it there when i arrived highly recommended oh and the man give me a free radio

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Corey Vanduzer

I recently had the pleasure of dealing with Matt’s Used Auto Parts, and I can't say enough good things about their customer service. The team was simply epic. From the moment I walked in, I was greeted warmly and assisted promptly. They truly know how to get things done quickly and efficiently. Whether you need advice or a hard-to-find part, the staff goes above and beyond to ensure you leave satisfied. Highly recommend for all your auto parts needs!

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Chandler Murphy

This business is permanently closed. Good resource for years and halfway decent prices but went today and they’re scrapping all the cars and selling the property

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Mike D

Matt's Used Auto parts helped me out a lot. My car died suddenly near their business and I was trying to figure out what to do next. One of their employees drove by and told me to call them if I needed a tow and to see what they could do for me. They said they had no room to make repairs but maybe they could help. They figured out the problem and I was able to get home quickly. I am grateful for the service and would definitely recommend

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Richard Neary

This place is great, they took care of me in a timely manner and provided a quality part I couldn’t find anywhere else!

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John A. Wagner (BuddhaOne)

It was my first time there and they had nothing but problems and Gave me the Wrong Part and I wouldn't send my worst enemy there for freaking spark plug....

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Brooke Marie

These guys are the best. I appreciate everything they do for my family as customers. Dave was especially helpful and efficient today. Very well run business.

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Matt Buxton

Drove 4hr each way yesterday for some wheels and it was probably my best and easiest junkyard experience ever. They offered to ship them but I decided to drive down. I work on a lot of 1970s-1990s era vehicles that are extremely hard to find parts for in the northeast and you have no idea how many junkyards I call that say "We don't have time to look for that." But everyone at Matt's was willing to work with me and extremely attentive to my needs. Called around noon on Wednesday, explained what I was looking for and they said "We'll have someone send you pictures" and sure enough around 3:00 I received 30 pictures showing overall condition and any defects in the wheels. Said I'd take them and they called Thursday morning to say they were ready. When I got there they had dismounted the junk tires for me (much appreciated so the wheels fit in my Mazda just fine!) And the wheels were ready outside the office. Quick and easy in and out even though they were pretty busy. Everyone knew what was going on so clearly the team communicates very well. A+ for the staff. My only complaint is due to the location, parking is very congested (not much they can do about that) and there is debris on the ground in the parking area. If I ever find they have any other parts I need in the future I would definitely do business with them again!

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Ryan Mc

Old school and I love it.. My teenage sons first time to a jnk yrd.. And I not sure who had more fun.. Be respectful and honest they'll treat you right.. Or don't and they'll tell you to kick rocks.. I love it

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Antonio Santiago

VERY terrible customer service, they all sound dead, they don’t help with question even if you ask they give you an attitude. they all speak to you as if they don’t want your business. They will exploit you off your free labor if you let them, and still charge you a high price as if they were the ones that took it out. They rarely answer the phone. They take to long with parts. The way they automate the way you look for a part is they make you go look at the part it self even if it’s deep in the back with hundreds of cars with a number that’s painted on the windows just to tell them that it’s a good part even if you ask them to go take a look at it themselves. Even if you call and they say it will be done within a time, it won’t. They make you come down and do it yourself or wait more hours for it. TERRIBLE place never will go again.

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Richard M

worked with this guy for years.... didn't know he went into the used auto parts buisness....

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Sandy Estrella

I have a great experience at this place and I find what I need great quality and good prices, but the most important is the people and the owner are very good people and friendly, I strongly recommend. 🙏👍👌

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Larson family Jr loves fayth

Love the prices always have what I need if not they will get it I bought a transmission 3 years ago still driving thank you matts

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Gerald Edwards

Extensive and extremely well catalog fleet of use vehicles for parts resale. Reasonable prices. Friendly staff. There is a good chance you will find what you need at Matt's...

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Nicholas Cox

Extremely helpful staff, quick and accurate database, absolute loads of donor cars.

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Heather Pitcher

This place is great. Honestly at first I was confused when I called and they said Matt's Auto. As I thought I was calling Moltz. Although anyone else may have known that this was my first time actually going there by myself. The staff was so helpful. I definitely called several times to make sure they had the right part or possibly that I had the right part. They didn't complain, were super kind and helpful and had just what we needed. I would highly recommend going here for your auto part needs. Good service, good prices, good experience!

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Jaytee

Very attentive and respectful to the client. The main thing I found essential is that they let you walk back to the vehicles in order to make sure that the part is what you want and that it is in good condition. A tech will be there to pull it for you. Prices are fair and competitive. Thanks!

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Tyler B

This is a great place for used parts and tires. Talk to John or Nick, they will help you find what you need. Joe does the tires and he will get you in and out quick. I've gotten many parts from this place and they all still work. If you need some hard to find parts this is the place to go. They will not pull a part unless you are there in person but that's just to protect them from doing unnecessary work. Stop by. You will not be disappointed

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Eric Go

Warning - this is not a true self-service yard. They offer a self service option for you to pick the part you want in an attempt to exploit you out of your own labor. Even if you pick the part yourself, prices are still high. $150 for a U-Pull-It door "with rot" and $250 "without rot". You can bring your own tools, but you need to check into the front office and tell the staff what you want before you can go take a look in the yard. Then you go back to the office with the stock number written on the car, then you get a "they pull it" or "you pull it" price before you can move forward. Again, not a true self-service yard, with the guy at the counter running the place more like an elementary school yard. Expect prime parts to be picked clean off the cars before they get set into the yard, and expect prices to be high in general. You won't know till you ask, but you can bet that asking will just be a waste of time. This place is fine if you aren't a DIY'er or you don't want to bother/don't know how to pull parts yourself, and of course, if you're desperate. Three stars for a decently stocked parts yard. Minus one star for the guy with thick glasses running around yelling like he's the king of the hill, talking about his staff like they are his dogs.

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Angel Albino

This place have a huge selection, I spoke with John and he was very helpful and respectful, John turn me over to Luis - shoot I tell you, Luis is an awesome dude he went above and beyond taking all the parts that I need it. If you need parts taking out try to get Luis you won't be disappointed.. P.S. This is my first time on this auto parts.

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Chris

Over priced compared to other yard

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Jeff Lavery

Great experience with these guys. Not only did they have an obsolete pair of power mirrors from a 1988 Toyota Cressida on the shelf (really!), but they took a ton of photos and shipped them out quickly. Never visited them when I lived in Poughkeepsie, but I am glad to have made the connection from afar. Thanks guys, I'll swing by next time I'm in town!

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L Salay

I needed to junk 2 cars ASAP and they picked them up in less than 1 hour with a check in hand. We’ve also purchase parts from then in the past. Great business, fair prices for both buying and selling. Thank you for helping me out today. I appreciate it.

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Michael Belanger

Great people to deal with. Kathy and dart were excellent. The place is huge and probably has whatever you need. I drove down an hour and a half for what I needed, that I couldn't get locally in the condition I wanted. They will ship.

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Kimberly H

They get 5 stars on all levels, customer service, polite conversation, professional and they made my long search worth the trip all the way from Crown Heights, Brooklyn. Thank You for restoring my faith in customer service, during this time !

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UwU Potato UwU Frenchy Fry

I wouldn't recommend business here. They can't seem to keep a number working and the site is filled with viruses. I've never came across a more poorly managed business. They are unhelpful and useless. Everything about this place doesn't make sense. I do not understand how a place managed so poorly is even still open. Absolutely disgusted.

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Diviller Todd

A+++ Excellent service. The staff really goes out of there way to help you. They even have an onsite mechanic named Ryan that was awesome and installed multiple parts that I have purchased from there for my family’s, friends, and my own vehicle. A real class act. I would highly recommend to give them a call if you need any parts or work done!

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ingrid sanchez eger

I recomend this place... good inventory of used parts. I ordered a part for my truck and I was called a couple of days later for pick up. Prices are very good and it's great to shop local with excellent service.

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Mr Black

A little unorganized, but if you have a day or so, they will get back to you as to if they have the part you need. Dart is very knowledgeable & Ryan was very helpful getting a part for me late on a Friday just before closing.