Matt's Used Auto Parts Inc. NY 12538

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Corey Vanduzer

I recently had the pleasure of dealing with Matt’s Used Auto Parts, and I can't say enough good things about their customer service. The team was simply epic. From the moment I walked in, I was greeted warmly and assisted promptly. They truly know how to get things done quickly and efficiently. Whether you need advice or a hard-to-find part, the staff goes above and beyond to ensure you leave satisfied. Highly recommend for all your auto parts needs!

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Ilaysha Peterson

Extremely rude. Terrible customer service. Anytime you call this place its like dragging teeth almost as if they dont care to help. I called for a tire and rim and it took almost 3 hrs for them to get back to me, quoted me on the phone a certain price and charged more when I arrived. I more recently called asking for specific parts and the response was “i dont know”. Would rate a 0 if i could!

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Matt Buxton

Drove 4hr each way yesterday for some wheels and it was probably my best and easiest junkyard experience ever. They offered to ship them but I decided to drive down. I work on a lot of 1970s-1990s era vehicles that are extremely hard to find parts for in the northeast and you have no idea how many junkyards I call that say "We don't have time to look for that." But everyone at Matt's was willing to work with me and extremely attentive to my needs. Called around noon on Wednesday, explained what I was looking for and they said "We'll have someone send you pictures" and sure enough around 3:00 I received 30 pictures showing overall condition and any defects in the wheels. Said I'd take them and they called Thursday morning to say they were ready. When I got there they had dismounted the junk tires for me (much appreciated so the wheels fit in my Mazda just fine!) And the wheels were ready outside the office. Quick and easy in and out even though they were pretty busy. Everyone knew what was going on so clearly the team communicates very well. A+ for the staff. My only complaint is due to the location, parking is very congested (not much they can do about that) and there is debris on the ground in the parking area. If I ever find they have any other parts I need in the future I would definitely do business with them again!