NationWide Used Auto Parts 10917

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Chris Poole

Worst customer service help ever I was speaking with and associate and she was very rude and aggressive and hung the phone up on me while I’m only trying to check the order status of when my car computer will be mailed I would never recommend this company to anyone if this is how they treat there customers I had to keep calling back and she just picks up the phone and hangs up

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Vance Dion

BEWARE BEWARE BEWARE DO NOT BUY FROM THEM SOLD ME A TRANSMISSION FOR 550.00 TRANSMISSION WAS BAD SAID THEY WOULD REFUND ME MY MONEY AND ITS BEEN OVER 4 WEEKS THEY GIVE YOU A COMPLETE RUN AROUND BEWARE BEWARE DONT BUY ANYTHING FROM HERE BEWARE BEWARE AND STILL NO REFUND BEWARE BEWARE BEWARE

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Elliot Nightime (Nightime)

Don't have right parts then makes you wait over a week for a refund so you can't get the part in a timely fashion

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Shay Gray

I delt with John he was very helpful and nice. I have been all over trying to find a shocks for my 530xi. My mechanic called me and told me my car was ready and the shock fits perfect. That was music to my ears. Thank you. I will be getting everything from them from now on...

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N D (vwfan79)

Absolute worse parts dealers I've ever dealt with. Bought an Audi engine, was told had oil pan and timing cover damage, when I got the engine the block was broke. Took 3 weeks to get a replacement and the replacement had a number of issues. They agreed to refund me $600 of the $3000 the engine cost, have been waiting 2 weeks for my refund. When I call they hang up on us, they don't return phone calls when they say they will, they don't respond to emails. Horrible customer service and their parts are JUNK. My lawyer is taking over now and we are going for full engine refund.

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Valentin Cristea

If you like wasting time, leaving messages that are never returned, and being hung up on repeatedly, HAVE I got the perfect place for you! These folks are the undisputed experts! I have called 4 times in the last 24 hours just to inquire if they have these particular parts available. All I have to show for my efforts are promises to be called back and repeated hang ups.After my 6th call I am finally told the car is no longer there and all they have left is a shell of it.A toddler would have wasted less of my time than these guys!

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TheHybridQ50 S

Got an amazing price for two parts I was looking for. The parts were more than 50% off versus other junkyards. Junior made the transaction very pleasurable, very professional and a down to earth guy. Would absolutely do business with the place again because of his customer service and amazing deal.

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Tarek A

Wow, what amazing service and staff this place has. This started from the eBay store and led to me visiting the location since I wasn’t too far. Matt and Junior were extremely helpful and supportive. I’m no mechanic or body expert by a long shot but they informed me with professional and realistic advice. The parts I wanted were professionally removed and ready for me at the door. I even ended up picking up some more parts that I was gonna hold off on due to great pricing! If you ever ever ever need a fender or even a big part (I.e. door, etc) do not be afraid to check with these guys first. Just an amazing experience, thank you again to all the staff and especially Matt and Junior.

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Nala Martinez

We use nationwide auto parts all the time and their is only one person who we ever order our parts with and that person is Kenny he is professional, honest, and always follows through and makes sure to let us know when our parts will be delivered and makes sure they are in insurance quality condition. At first we had a few bad experiences with other sales reps and having parts never being delivered or having parts come and not be in the condition they initially quoted but we are fortunate to have found Kenny he goes above and beyond to ensure non of our previous bad experiences happen again. Kenny thank you for always being so efficient and always providing exceptional service to us at Hudson View Auto body

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Lee Sloan

Nationwide did not fulfill my order. I had to call weeks later to ask about it. They apparently had lost it (it was placed online, directly through their web site). The gentleman helping me was very polite and helpful. But the pictures of the replacement were not acceptable (a side view mirror with significant scratches and a spider crack). I decided to cancel my order. The gentleman helping me said they didn't charge me for the order. I later found out they did (I paid via PayPal). Upon calling for the refund at 8:00am (when they're posted hours say they open), they did not answer the phone. At 8:15am the phone was answered but I was told I have to call back at 10:00am when the Accounts Receivable representative arrives. Overall this was a very frustrating experience from beginning to end. While they are polite to talk to, the business operations (order fulfillment, accounts receivable) side of the business is second rate.