Neal Auto Parts POWERED BY FENIX PARTS IL 61604

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Ortaivie Nlandu

HORRIBLE CUSTOMER SERVICE. Sent me the wrong window and made me drive an hour to leave empty handed FOUR TIMES even though I called every time become going. Worker yelled at me because I came to pick up my window one minute after closing even though I called and told them I was on the way and they said they’d wait for me. Finally gave me the window WITH NO BUBBLE WRAP and it was SOO DIRTY. 10/10 would NOT recommend. Everyone there is so rude and not trustworthy at all! Save your time and money, go elsewhere!

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Daniel Nail

They tell you one price on the phone then they want to almost double it when you come to pay for it. I will never do business with Neals ever again. Since they got bought out they want to complete crap. Told $90 for a AC compressor for my 08 Dodge truck. Come to pay for it and it is now $190 almost. I am in the process of filing a complaint with the BBB over this as well. It is a shame that a local business got bought out by people that are not local and now they are doing underhanded business. If you tell a customer a price on the phone then wait for them to come in and tell them a price that is more than double. To me that is underhanded business.

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Ali Hayat

Sadly i have to give them 1 star just so i can share my experience because they dont even deserve that, these guys have NO idea what they are doing or selling, bought a part from Lance while discussing the same picture on parts list he sends me a wrong one, week later we discuss it again i email him a picture of mine alongside the one he sends me, guess what week later i get another wrong part! Never ever will buy from Neal Auto Parts and you should stay away too if you think your time and money has any value. UPDATE: THEY ARE MISLEADING THE READERS. Sent wrong part TWICE and then was told with an attitude to return it for refund. I have attached the pictures for reference. Wasted 14 days with these guys.