Neal Auto Parts POWERED BY FENIX PARTS IL 61604

M

Matt Armentrout

I called for a price on a coil pack for a 2006 mustang coupe 4.0 sohc. They want $100.00!!!! For a used one!!!! A brand new one from AutoZone is $59.00! Highway robbery.!!!! Almost twice the price for a used part!!! Should be ashamed of themselves!

S

Sarah Seitz

Save yourself the stress and stay far away from Fenix Parts. Our experience has been an absolute nightmare from start to finish. We bought a used motor for our Ford Expedition from them on May 5. The first motor failed instantly — major timing chain problems that left the vehicle undriveable. Instead of standing behind the product, we were dragged through a ridiculous week-long back-and-forth with their warranty company, forced to provide videos, teardown photos, and endless documentation just to prove we didn’t cause the issue. Then came motor #2 — which arrived with a cracked oil pan and other issues, again completely unusable. After more lost time and money, we picked up a third motor, and while it’s currently running, here’s the latest insult: It came with 3,000 more miles than our original It’s missing the turbos the first engine included And worst of all? No warranty — unless we pay for it out of pocket. That’s right. After wasting weeks of our time, thousands of dollars, and forcing our mechanic to work overtime on junk parts, Fenix wants us to pay more for coverage. And today, when we tried again to speak with a manager to demand some accountability, we were brushed off once more. No solution, no compensation, no responsibility. Fenix Parts is a complete failure of customer service, quality control, and basic integrity. This isn’t just bad business — it’s predatory. Do not trust them with your time, money, or vehicle.

J

J Smith

Place is shorta of organized. Staff seems pretty freindly. Cool car up in the air for a sign. Thier are carts for you to use. Many tires are already pulled off on a rack up front. Seems they have a full service side too. They charge you $2 to get in then take advantage of you during half price day by charging you double. Never heard of that ever. As you can by my reviews I been to many a yard. Prices arent' posted anywhere. Kinda of illegal. At least post most basic parts prices. All other yards do that. You never know if thier playng with the prices. Heard other people conplaining thier too. They claim they can can get them to budge by offering to leave the parts. Most all of the limited number of pickup trucks they were stripped out. Ford Chevys ect all together. They even admitted that. Car section all of one brand of cars are stuffed together (big and small ). Prices are high for even half price day. They said a grill is $35 on half price day, complete door is $120 ish. Truck tail gates are like $120 ish half price day. I went to Joliet You Pull it afterwards. They didn't charge me to go shopping, lot more trucks, and prices were cheap at thier everyday prices.Believe thier prices are even on thier site. They even had new Honda short blocks dirt cheap oddly.